Keurig Reviews 

Purchased the Keurig Cafe plus Chill unit just about one year ago. Used daily until today. One cup, then quietly nothing. Shut down. Wound up tossing it in our garbage. Will not replace.

Keurig's Customer Rewards are a SCAM! They entice you to purchase from them using REWARDS, that you accumulate with every purchase, then when you have enough, they give you selections to drop into your cart, to deliver with your existing order, EXCEPT once your REPLENISHMENT ORDER SHIPS, your reward IS REMOVED FROM YOUR CART AND YOUR POINTS ARE TAKEN AWAY - NEVER GIVING YOU YOUR REWARD. They did this to OUR BUSINESS of 4 years, time and time again. EVERY SINGLE TIME I REACHED OUT TO THEM, I WAS COMPLETELY IGNORED! I BLACK LISTED KEURIG from our Suppliers List!

First of all let me assure you if you have an issue with your Keurig product and have done all that is recommended online you will NOT get any further assistance from Keurig. They farm out their C.S. to foreigners that you can't understand and who will turn your entire issue into something that is not their problem to solve. 100% waste of your time.

I cancelled an order that was on autoship. We did not like the coffee and wanted it cancelled. Keurig shipped the order anyway. When I got notice a week prior that it was shipping, I went in and cancelled. Then another notice was sent saying it was shipping a day prior to shipping. I once again went in and cancelled on their site. Then I got notice that it was shipped. I called customer service and was told that I would get a full refund. Did not happen. When I wrote, I was told yes return this shipment at a cost to me. Not only return but make sure I used a tracking service. Are they kidding? I will never purchase or use Keurig again.

I purchased a Keurig bag in October 2023. I had been using it with no issues until the descaler indication came on. I had already purchased a D scaler offbrand product to be able to clean my Keurig. I attempted to do so following the directions to a T and it broke. I called Keurig and they replaced my item and this was in May 2025 I’ve been using the replacement and about a year since that replacement was sent. I am again dealing with the descale indication coming on however. This time I use their Descaler product. Once again following directions to a T and the Keurig breaks again I call Keurig to get a replacement and they tell me it’s “ out of warranty and they can’t replace it”but they just replaced it last year. They had the audacity to offer me a discount to purchase another item, but can’t guarantee me that it’s not going to be faulty. They do not stand by their products they have shotty business practices. I don’t suggest anybody purchasing a Keurig. If you do make sure whomever you purchased it from there is a warranty that comes with it. They don’t even offer you that when you speak to customer service. DO NOT BUY Keurig PRODUCTS! They are just like apple they create more products each year that work better than the original ones that they started creating were always faulty and meant to break so you can spend more money and buy another one

Keurig has lost a lifelong customer.

I purchased a coffee maker that did not perform as described and was disappointed with the product. My intention was not to leave Keurig, I planned to return this machine and purchase a more expensive Keurig model instead.

What turned a disappointing product experience into the loss of a loyal customer was the customer service experience that followed.

I contacted customer service to discuss the requirement that customers pay return shipping costs, hoping there might be an exception or alternative solution for a product that did not meet the expectations set by its advertised features. During my first call, I spoke with two representatives and was told a supervisor would call me back that day. No call came.
When I called again, I was told a supervisor had already contacted me, despite there being no missed call or voicemail. With no resolution, I proceeded with the return authorization.
Only then did I learn that returning the machine would cost approximately $80 in shipping, more than half the purchase price. At that point, returning the machine became financially unreasonable.
I contacted customer service a third time and eventually spoke with a supervisor. While polite and sympathetic, she offered a 50% discount on a future purchase and free shipping, both of which were already available through promotions on Keurig’s website.
What is most disappointing is that Keurig was willing to lose a loyal customer over an issue that could have been resolved. I simply wanted assistance returning a product that did not meet the expectations set by its description so that I could purchase another Keurig machine.
Instead, after multiple calls, an unfulfilled callback, conflicting information, and an $80 return shipping charge, I have decided that I will no longer purchase Keurig products anywhere they may be purchased. This experience has left me feeling that Keurig’s customer loyalty is valued far less than I ever believed.

Woke up this AM to an email that said my auto delivery had been processed. I had not authorized any purchase. Customer service was unable to cancel or let me speak with a supervisor. I have cancelled with my credit card and blocked any further transactions. I’ll never buy from them again. I had a problem with a coffee maker 2 yrs ago and vowed never to do business again. Who knew they’d do it for me. Lousy company and horrendous customer service.

My Keurig Duo was my third and last Keurig purchase. Their coffee pots last 1 to 1.5 years, then just stop working, with no way to resolve issues. Customer Service is difficult to obtain and there is no effort to win back the customer with incentives that are worth my time or even with any level of professionalism or kindness. The coffee maker and k-pod functions were good, not great, but I expect more time out of a $150 coffee pot and will buying another brand. I find that I cannot leave a review on Keurig's website directly, but need to submit an email and request a response regarding my review. No wonder their reviews are 4.5 out of 5 on their site. I have learned my lesson.

Quality and logistics ok, but major issue with rewards program. Keurig always stressing benefits of rewards program, but every time I saw I had a lot and went to use them, they were gone. Turns out Keurig cancels rewards after only 90 days if not used. Just another company overselling their benefits while taking advantage of their consumers.

Gave them 3 chances and they failed each time.
1st chance.... my Keurig.com account was hacked and multiple 1 item orders were placed using my card, shipping to a state on the opposite end of the country. After a painful 20+ minute phone call where I had to repeat myself multiple times that I was not the one who placed the orders and NO, I did not set up auto shipments, I was told the issue needed to be escalated and I'd get a call at some point in the next few days. I was told to make sure I was available to take the call.....ya know, because apparently I don't have a job to go to or a life to live. I ended up just disputing the charges with my bank. Never got a call from Keurig and all of the fraudulent orders shipped to the creep in Florida.
Second chance....tried to place an order on the site, after changing my password. I didn't get an order confirmation after hitting submit, so I tried again. Still nothing. I tried logging out and back in, tried to place the order one more time....nothing. Due to the prior issues, I checked my CC....sure enough, 3 pending charges. Huh? I tried a chat and was told I need to call, so I did. Another long call with a promise of a callback, which again, never happened. Luckily the pending charges flinally dropped after several days, and even more luckily, I had used a CC so the funds in my bank account weren't on hold for 4 or 5 days.
Third chance.... I ordered coffee pods. Order went through ok, received order in a timely manner. Put a pod in my machine and it exploded. Hot coffee grounds and water everywhere. I cleaned it up and tried another from the same box. Exploded again. I have never had this issue with pods from Keurig.com before. I reached out to customer service and explained the situation. Their response was that they aren't responsible since it's not their brand, that I need to reach out to Black Rifle Co directly. I asked why. I didn't purchase from Black Rifle, I purchased from Keurig.com. I gave Keurig.com my money. Once again, no response from them. I'm done

I ordered a Keurig K iced plus machine during the colder weather so I never used the iced coffee function until like 1 month after purchasing and it does not work! I contacted the company as it had only been like 35 days since purchasing and they basically said since it was past the 30 day return period there was nothing they could do! Do not buy anything from this company, the customer service is horrible!

Third Keurig coffee maker failed - after descale cleaning. Quality of machines has declined and failure after 1 year warranty seems common. My machine lasted 12.5 months and made approximately 200 cups of coffee at a cost of $90 dollar for the machine before failure. I like the variety of K-cup flavors, but they sit useless with yet another broken machine. the result is sending me back to $30 basket coffee maker which lasts for years with less costly per cup economics. Kuerig has killed their concept of K-cup with poor quality machines.

I purchased a mini keurig, with a 4 year warranty. I can't reach the warranty company and Amazon can't do anything to help. I spent over 2 hours on the phone trying to get help. Amazon has become very difficult to get a real person on the phone. The insurance Amazon offers is a scam. No more for me!

WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED IN MY LIFE. I’m almost 50
Years old and this takes the cake.
GARBAGE COMPANY.

Terrible terrible decision to buy from this company. They are shipping defective and used items, and their products have become junk! Try returning the item and you will be put through hell with their customer service team. I ordered a milk frother and it came to me clearly used and worse is that it doesn’t work. Stay away from Keurig, they are not the standard they once were and are not anymore.

I purchased a Keurig Elite machine which promptly burned my coffee so i tried to send it back. The first hurdle was trying to get them to pay for return shipping. Even though I was in the 30 day return window they tried to force me to pay for return shipping. Finally they relented and sent me a prepaid label. I sent the machine back on April 22, 2026 via UPS. I was told that it would take 7 to 10 business days to receive my refund, which was substantial. Instead they changed in midstream and stated it would take 7-10 business days from the date they received it. It's been 21 days since I sent the coffee maker to them, 13 days since they received it and 10 business days but still no refund. Another call to Keurig, talking to a poor English speaker, was fruitless. She said I would receive my refund tomorrow or Friday even though I reminded her that it was supposed to be in my account today. She became flustered when I asked to speak to a Supervisor and said they were too busy and that she would escalate this return to corporate, which is an empty promise. I called Paypal, since I purchased it through them, but if I file a complaint it could take 20 more days to receive a refund. So I'm stuck. It's been 21 days since I sent Keurig the coffeemaker and I'm no closer to getting a refund then when I sent it out. Horrible company. Poor customer service.

Customer service is terrible! Purchased a essentials plus machine 5 months ago. Today it started smoking and smelling like a short happened and now does not work. Called customer service. They offered me a 35% off coupon on their website. Went to purchase the same essentials plus and I says I could not apply the coupon (apparently because it was on "sale") I called customer service and said I don't want a different style and 90% of your machines are "on sale"!!! I stated, your "sale price" is the same price I would pay if I went to Wal mart and purchase it off of the shelf! Why would I wait 7 days shipping to receive the product when I can go to Wal Mart and purchase it 5 minutes from now?! Got the run around. Don't think I'll be purchasing a Keurig again. Nespresso might be my next purchase

Number one reason I I gave them a one-star which they don't even deserve that when you want to get something like a coffee maker and the person you love she loves coffee you get a really good one not the most expensive one I got her a k cup Duo that was $117 $ granted she would never allow me to spend $117 on a coffee maker or would she spend $117 on a coffee maker but that's her not me she's more important to me. and if I got her something she really loves good for me because I did something great she was so happy about that she's always wanted to Keurig with the ability to have a pot of coffee if she chooses to have a single cup look making an assembling of a Keurig and the United States is more money less money for the company but when you decide to cut corners and make the consumer think that doing your best to make the best product and that's what pisses me off I've had two different cures within a last 5 months period and they're both pieces of junk same issue only a little bit of water coming out through the coffee pot and not giving what you should be getting either 6 8 10 or 12 oz cup of coffee I just called Keurig so they're going to send a shipping labels to my email address and a big amount of time to be wasted two to three days to get a shipping label on my email address then they want me to ship it back to him so they can tell me that I abused the machine or something like that which means I'm going to be more pissed then I was before I started the call to Keurig it's not like I found a Keurig in the dumpster and decided hey I'm going to call Keurig and tell them my coffee maker is not working I actually bought both of them and I'm so dissatisfied with both of them and there's different companies out there that won't treat me like a criminal because they are going to accuse me of intentionally breaking the machine so if I don't get what I want for the special lady of my life then I'll never buy another Keurig so this is my review buy it don't buy it but I wouldn't buy it I wouldn't even let somebody give it to me for free they should have just given me some kind of barcode or something that the Walmart can scan or whoever I decided to go to just to get me another one Keurig is a let down to say the least

Bro the customer service chat feature is dog shit, idk if it was just the agent I specifically had or if it was because of the script they have to follow but either way it was terrible. All I wanted for my order information email to be resent because I hadn’t received it and it took 20 minutes, first they took forever to look up my information and kept asking me my name and email even though I already said it and all you have to do it scroll up to see it again, then they misunderstood the situation thinking my order didn’t go through and said I have to go to billing because of a wrong charge, and finally at the third time when I clarified that I simply want an email to be resent, then finally after another like 10 minutes of waiting did I finally get the email, even then idek if it was the agent or if I got the original email that hadn’t sent for some reason. On top of that, the fake bs they have to say “thank you for your patience”, “give me a moment while I look into this for you” only works if you actually get shit done, not if you keep repeating it without actually helping

Slim K didn't last one month. Piece of crap. Telephone support is feckin useless. Never feckin again.

Kuerig SUCKS!