The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
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Review summary
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Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
Company replied
Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
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Poor results
The product made my scalp itchy and my hair feel chalky . I'm so disappointed, I've been trying to find some kind of solution for my hair for a long time .
23 March 2025
Unprompted review
Reply from Keranique
Dear Renee,
We’re truly sorry to hear that the product didn’t provide the experience you were hoping for. Everyone’s hair and scalp can respond differently, and we understand how frustrating that can be when you're searching for a solution.
We want to confirm that a refund has been issued back to your original method of payment. Please allow a few business days for it to reflect, depending on your bank's processing times.
If you have any questions or if there’s anything more we can do to support you, please don’t hesitate to reach out to us at (888) 237-4131 or customersupport@keranique.com.
Wishing you the very best on your hair care journey.
Warm regards,
The Keranique Team 💜
Don’t buy from here
Placed an order on 3/24 and received confirmation. Then radio silence. I called them yesterday and they said they didn’t have it in stock. So why do you sell something you don’t have in stock? I called my bank to dispute the claim and I sent Keranique a message stating I had contacted my bank. I received a tracking number later the same day. The label was created but no item sent. Never again. Deserves 0 stars
27 March 2025
Unprompted review
Reply from Keranique
We're very sorry to hear about your experience and truly understand your frustration. This is not the smooth, transparent process we strive to deliver, and we apologize for the delay and any confusion regarding your order status.
We’d like the opportunity to look into this further and make things right. Please reach out to us directly at (888) 237-4131 or customersupport@keranique.com, and a member of our team will be happy to assist you.
Thank you for bringing this to our attention.
Warm regards,
The Keranique Team 💜
Great Product but HORRIBLE Customer Service
So let me begin by saying that I loved the product itself. So why the 2 stars? Because of the ONE-star customer service. When I mailed in a payment, I asked to cancel my subscription. No cancellation. Then I emailed their customer service line and they said they had "no record of my membership" but to call their customer service line. I did that and the representative tried to upsell me THREE TIMES after I said I just wanted to cancel. All this is very shady. Again, it's a shame because I was actually quite happy with the product initially.
28 February 2025
Unprompted review
Reply from Keranique
Thank you for your honest feedback—we’re truly sorry to hear about the difficulties you experienced while trying to cancel your subscription. We understand how frustrating that must have been, especially after enjoying the product itself.
What you’ve described is not the experience we aim to provide, and we’d appreciate the chance to make things right. Please reach out to our Customer Support Team at (888) 237-4131 or email us at customersupport@keranique.com so we can personally review your account and ensure everything has been properly resolved.
Thank you again for trying Keranique, and we hope we can restore your confidence in our service.
Warm regards,
The Keranique Team 💜
Return the shipment and still was charged for it and they have no record of my return.
Sorry to say, but this product does not work for my hair. Return to it a shipment and they said they never received it and they’ve been charging me. Customer service is not all that great either. I’ve been charged $58 and change twice already after returning the product, they are ripped off people. I’m being generous by giving them a one star
27 February 2025
Unprompted review
Reply from Keranique
Hi Linda,
We’re very sorry to hear about your experience and completely understand your frustration. We take concerns like yours seriously and want to assure you that it’s never our intention for a customer to feel misled or unsupported.
While we do our best to process returns promptly, we rely on receiving the package in our returns facility in order to issue a refund. If a return is not received or if tracking information is not available, it can delay or prevent us from completing the process.
We’d really appreciate the opportunity to take another look into your account. If you have any tracking details or additional information, please contact our Customer Support Team at (888) 237-4131 or customersupport@keranique.com.
Thank you for giving Keranique a try. We're here to help make things right.
Sincerely,
The Keranique Team 💜
I used these products on my hair with…
I used these products on my hair with disastrous results!!! My hair became sticky and somewhat matted to the point where I could hardly get a brush or comb through it. I continued to use the products 3 more times with the same results so I decided to return the products following the directions included on the invoice. It basically said that if I was dissatisfied to return the products to avoid further payments or for a full refund. When I called customer service, they wanted me to pay the balance of my subscription ($107.14) and there was no offer for a refund. I refused to pay the subscription cost and had argue with him about what the agreement said. But bottom line I still ending up paying for the return shipment which is typically done by the company you've filed a complaint about. This company does not care about the customer at all!!!
10 February 2025
Unprompted review
Reply from Keranique
Hi Kathy,
Thank you for your feedback. We’re sorry to hear the products didn’t meet your expectations and for any frustration you experienced with the return process.
Upon review, we’re glad to confirm that we received your returned items in March and processed your refund in accordance with our 120-Day Money-Back Guarantee. While return shipping is not covered under the policy, we appreciate you following the return instructions and giving Keranique a try.
If you have any further questions or concerns, please don’t hesitate to reach out to our Customer Support Team at (888) 237-4131 or customersupport@keranique.com.
Wishing you all the best,
The Keranique Team 💜
No apology or explanation for why they…
No apology or explanation for why they they sent a message (with tracking) saying they had shipped it almost a month ago and yet ups tracking said it was never received by them. The attitude was lousy. Got my money back and will try different product… btw turns out it sells cheaper on Amazon and they. Have better delivery
23 January 2025
Unprompted review
Reply from Keranique
Hi Amy,
Thank you for sharing your feedback. We’re sorry the initial shipment didn’t reach you and understand how frustrating that must have been. We’re glad we could assist with your refund.
We appreciate you trying Keranique and understand you’ve since ordered through Amazon. If you have any questions or need support in the future, please don’t hesitate to reach out to us directly.
Wishing you all the best on your hair care journey.
Sincerely,
The Keranique Team 💜
I recently fell for a Keranique…
I recently fell for a Keranique subscription program. The initial offer came with lots of free stuff and I could cancel anytime within 120 days. Haven’t received the stuff yet BUT they charged my credit card twice, 2 different amounts. I have called and emailed them and they keep insisting I have not been charged twice. I sent them a screenshot of the 2 charges and they still insist their customer service has taken care of it. 3 days later the 2 charges are still there. Of course I immediately cancelled the subscription program. I’m a fighter and I’m going to have to go all Karen on them but IMO this company is a scam
25 December 2024
Unprompted review
Reply from Keranique
Hi Laurie,
Thank you for sharing your feedback. We’re sorry for the frustration this situation has caused.
As our Customer Support team mentioned, sometimes pre-authorized or pending charges can appear on your statement as separate amounts but typically fall off within a few business days and do not result in multiple billings.
We appreciate your patience as these transactions clear. If you have any further questions or concerns, please don’t hesitate to reach out to us directly—we’re here to help.
Thank you for giving Keranique a try.
Sincerely,
The Keranique Team 💜
I don't recall ordering Keranique but I…
I don't recall ordering Keranique but I received a shipment in September so I must have done so inadvertently. I paid for the product and cancelled any future shipments/orders at that time. But, I continue to be billed. My credit was billed in
I do not recalled ever ordering Keranique but I must have done so since I received a shipment in August. I paid for that shipment and immediately sent an email cancelling any and all future shipments. I have not receive any additional shipments but my credit card has been billed every month despite my cancelling.
21 October 2024
Unprompted review
Reply from Keranique
Hi Johanna,
Thank you for your feedback. We understand how concerning unexpected charges can be, and we want to clarify your account status.
Following your cancellation request, all future shipments were cancelled and a refund was issued in January 2025 to address your concerns.
If you believe there are still unresolved issues, please don’t hesitate to contact our Customer Support team directly at (888) 237-4131 or customersupport@keranique.com. We’re here Monday through Friday, 9 AM to 9 PM EST, and would be happy to assist further.
We appreciate your feedback and thank you for giving Keranique a try.
Sincerely,
The Keranique Team 💜
Bought product through their free…
Bought product through their free trial. I cancelled the subscription and sent back the product they continued to charge my credit card and I am now fighting to get the charges reversed. They LIE about free trial and charge you anyway.
28 May 2024
Unprompted review
Beware
Beware
This company is huge fraud!!!!
I ordered this product and there was.nowhere said about subscription Then I canceled requiring subscription and they send me one more order anyway and charged me almost $70, so I paid for it and kept this second order.
Now one month after I paid this $70 now they charging me again $54 supposedly for remaining balance from previous order. This is very fraudulent practice they do to all customers
15 August 2024
Unprompted review
Reply from Keranique
Hi Mirek,
Thank you for sharing your feedback. We're very sorry to hear about your experience and how it made you feel. We understand that unexpected charges can be frustrating, and we want to reassure you and others reading that transparency is incredibly important to us.
Our subscription terms, including recurring shipments and installment payments, are clearly stated during the order process and must be agreed to before the order is completed. That said, we know it’s possible to miss some of those details, especially when ordering online.
We always aim to provide helpful communication at every step, including order confirmations and reminders. We appreciate your feedback and will continue working to make our terms even clearer to ensure every customer feels confident in their purchase.
Sincerely,
The Keranique Team 💜
Made my scalp very itchy and sensitive…
Made my scalp very itchy and sensitive within 5-6 hours after use of all their products. Felt like I had a reaction to the ingredients. Luckily I purchased from a company (HSN) that gave me credit and told me to discard it and not send back.
I wil give it to someone who wants to try it and let them know my experience.
I didn't see a difference after 1 month of use and since I stopped, my scalp doesn't itchy or burn anymore.
16 July 2024
Unprompted review
Reply from Keranique
Dear Cookie,
We’re truly sorry to hear about your experience. It sounds like the Hair Regrowth Treatment with 2% Minoxidil may not have been the right fit for your scalp, and we completely understand how frustrating that must have been.
We’re glad to hear that HSN was able to assist you promptly and provide a resolution. While side effects are uncommon, we always recommend discontinuing use if any irritation occurs—and we appreciate you sharing your experience so others can make informed decisions.
If you ever decide to give Keranique another try, we’d be happy to help you find a product that may better suit your needs. Please don’t hesitate to reach out to our Customer Support team.
Wishing you all the best,
The Keranique Team 💜
Losing More Hair After Use
I purchased two bottles of Keranique as I am losing my hair. So disappointed. Waste of money. I am now losing more hair than I had been losing. I would NEVER purchase from Keranique again.
1 June 2024
Unprompted review
Reply from Keranique
We’re truly sorry to hear about your experience and understand how frustrating and upsetting it can be to see increased hair loss when you’re seeking a solution. While some users may experience temporary shedding as part of the hair regrowth process, we absolutely want to ensure you’re supported and satisfied.
Please don’t hesitate to reach out to our Customer Support team so we can learn more about your experience and find a way to make this right. You can reach us at (888) 237-4131 or customersupport@keranique.com — we’re here Monday through Friday, 9 AM to 9 PM EST.
We care deeply about our customers and would appreciate the opportunity to assist you directly.
Sincerely,
The Keranique Team 💜
If I could give zero stars I would
If I could give zero stars I would. Terrible product. I tried using it and it made my hair so dry and frizzy that I called to stop product deliveries. I told them it wasn't working and they attempted to sell me more product. They continued to hold me with letters and bills. I called to rectify and pay balance. They kept adding more on. Then wouldn't allow me to return product. I didn't have patches, but hair just randomly falling out at roots. I was very angry with them when I called again and said do not send me more product in anyway, and again she tried to sell me more. What a scam company.
15 April 2024
Unprompted review
Reply from Keranique
Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for any frustration caused. Your account has since been closed, and no further shipments or charges will occur. We appreciate your past business and wish you the best on your hair care journey.
If you would like to discuss anything further, please feel free to reach out to our Customer Service team Monday through Friday from 9am-9pm EST at (888) 237-4131 or email customersupport@keranique.com.
I wish I could give it zero stars
I wish I could give it zero stars! It's been over a month and no product has arrived. I've tried emailing customer service multiple times and NOTHING. DON'T BUY!
12 October 2023
Unprompted review
Do NOT BUY
Do NOT BUY! I didn’t do my research well enough and in the end, it cost me LOSING not only my hair but my paycheck! Scam!!!
12 July 2023
Unprompted review
Dissatisfied
Honestly, I’d give it a negative if I could. I have been using this for a year, exactly as recommended and this product did absolutely NOTHING for my hair and was grossly overpriced!!!! I am sorry I ever let myself be gullible enough to waste my money!!!
15 September 2022
Unprompted review
Totally corrupt company
Totally corrupt company. Want to TRY a product your account will be charged monthly which you then have to call your bank and take TIME to be aggravated to stop these disgusting payments this company takes from your original form of payment. AND NO DIFFERENCE IN HAIR.
2 September 2023
Unprompted review
Horrible customer service
This company enrolls you in auto ship without notice. I tried to contact them via email, online chat, phone call voice message with no response. They say you can return product if not satisfied but any refund is after shipping and processing).Terrible customer service. I think it is basically a scam
19 July 2023
Unprompted review
Deletes my comments and now I can’t post…
Deletes my comments and now, I can’t post anything. They don’t like it when someone calls out the truth.
That means they only have nice reviews, the rest are blocked.
1 May 2023
Unprompted review
Customer's don't matter
The product is good, BUT I will NEVER order directly from the company again. I usually get it from a cosmetic store but they were out so I figured I would just order from the company - thinking the shipping times would be relatively the same. How wrong I was. The shipping took 10 days and when I did get it, the order had all kinds a stuff in the box except the regrowth spray. I called and they apologized and said they would send it out. I also went to the cosmetic stores website and it said shipping in 3 days. I have since received my product from the cosmetic store, and 20 days later, the shipment from keranique is supposed to arrive tomorrow. Bad business all the way around.
16 April 2023
Unprompted review
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