The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your... See more
Company replied
Being on a GLP-1 has benefits and disadvantages. One being hair loss. I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the sheddi... See more
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I would give them five stars for the product, but only give them four stars simply because there's no way for customers to contact them on the phone. That's a common business model nowadays, but for... See more
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Company details
About Keranique
Written by the company
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Contact info
6080 Center Drive, Suite 600, 90045, Los Angeles, United States
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3.4
Average
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this product
17 September 2025
Reply from Keranique
Hi there,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you’re loving your Keranique products. It means the world to us to be part of your hair-care journey.
If you ever need anything or have questions along the way, we’re always here to support you.
Warmest regards,
The Keranique Team
Awful..been a customer for…
Awful..been a customer for years...service has gone to zero...product has decreased in ingredients and cost more. C/s speaks little english..and is non helpful and condescending at best. I will find other products and will not use them.
23 November 2025
I've yet to receive anything from my…
I've yet to receive anything from my orders with keringue products. Will not recommend in future.
23 November 2025
Reply from Keranique
Hi there, thank you for taking the time to share your feedback. We’re truly sorry for the frustration caused by the delivery delay and understand how disappointing that experience can be.
According to the carrier’s tracking, your order was successfully delivered on December 8, shortly after this review was posted. While we’re glad it has now arrived, we apologize for the inconvenience you experienced while waiting for your shipment.
Delivery delays can occasionally occur during transit, but we are always here to assist and monitor orders until they are received. If you have any questions about your products or need support, our Customer Care team would be happy to help.
Thank you again for your feedback—we appreciate the opportunity to address your experience.
I have not received my purchase
I have not received my purchase.
Could you please check on my order.
21 November 2025
Reply from Keranique
Hi there,
Thank you so much for bringing this to our attention. We’re very sorry you haven’t received your order. After reviewing your tracking details, it appears the original package was delayed in transit and may have been lost along the way.
To make sure you receive your products as quickly as possible, we’ve already processed and shipped a replacement order. You’ll receive updated tracking details directly via email as soon as the carrier scans the package.
We truly appreciate your patience, and we’re here to help with anything else you need.
Warm regards,
The Keranique Team
Love this shampoo and conditioner
Love this shampoo and conditioner. It makes my hair fuller!
17 September 2025
Reply from Keranique
Thank you for sharing such a lovely compliment. We’re truly delighted to hear that you’re enjoying the shampoo and conditioner and that you’re seeing beautifully fuller-looking results. Your satisfaction means everything to us, and we’re honored to be part of your hair care routine.
Reply from Keranique
Thank you so much for your feedback! We’re delighted to hear that your ordering experience was smooth and that your delivery arrived on time. Your satisfaction means a great deal to us, and we truly appreciate you choosing our brand.
Just amazing !
I have been using this product for over 3 years and it has been amazing ! I have recommended it to friends
28 October 2025
Reply from Keranique
Thank you so much for your wonderful review! We’re thrilled to hear that our product has been a great fit for you over the past three years. It means a lot to us that you not only enjoy using it but have also shared your experience with friends. We truly appreciate your support and look forward to continuing to serve you in the future!
If you ever need anything, don’t hesitate to reach out. Thanks again!
Love the shampoo
Keranique shampoo and cream rinse has kept my hair healthy and strong. I have been using their products for years and I love their products.
26 October 2025
Reply from Keranique
We're so glad to hear that Keranique has helped keep your hair healthy and strong. It's wonderful to know that you've been enjoying our products for years. We truly appreciate your loyalty and are grateful for your positive feedback. Your satisfaction means the world to us, and we're excited to continue supporting your hair care journey!
Reply from Keranique
Thank you so much! 💕 We’re so glad you’re enjoying Keranique and seeing great results with our products!
I feel my hair is different
I feel my hair is different, but I’ve only been on it two weeks. Just gonna take me a while.
20 October 2025
Reply from Keranique
Thank you so much for choosing Keranique! 💕 We’re glad you’re already noticing a difference — healthy, fuller-looking hair takes time, and we’re here to support you every step of the way. Stay consistent — you’re on the right track!
I have especially sensitive skin/scalp…
I have especially sensitive skin/scalp And have tried to find a shampoo that didn't irritate it. The keranique shampoo Works great for my scalp!
17 October 2025
Reply from Keranique
That’s wonderful to hear! 💕 We’re so glad our shampoo has been gentle and effective for your sensitive scalp. Thank you for sharing your experience and for being part of the Keranique community!
I growing hair on the spot that is thin
12 October 2025
Reply from Keranique
That’s wonderful to hear! 🌟 We’re so glad you’re seeing new growth in thinning areas. Thank you for sharing your experience and for trusting Keranique as part of your hair growth journey! 💕
Fingers crossed that using this product…
Fingers crossed that using this product will solve my hair thinning .feels like it is going to make it fuller
22 October 2025
Reply from Keranique
We love your optimism! 💕 Many users notice their hair feeling fuller with continued use, and we’re excited for you to experience those results too. Thank you for giving Keranique a try — we’re cheering you on every step of the way! 🌸
Reply from Keranique
Thank you so much for your kind words! 💕 We’re thrilled to hear you’re enjoying the shampoo, conditioner, and our other products. Your support means a lot to us!
Don't loose as much hair
i like the hair products, but know I can't get the color shampoo. Very sad about that.
19 October 2025
Reply from Keranique
Thank you for your feedback! 💕 We’re glad you enjoy our hair products. We’re sorry to hear you’re disappointed that the color shampoo has been discontinued. We’re always updating our product line, so we hope to offer solutions that meet your needs in the future!
They did a great job
They did a great job. Package delivered promptly and efficiently
16 October 2025
Reply from Keranique
Thank you for sharing! 🌟 We’re glad to hear your package was delivered promptly and efficiently. We appreciate your feedback and support!
Reply from Keranique
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again soon!
PAY ATTENTION
I've had gorgeous, thick and long hair most of my life, so when menopause hit, my hair did a complete 180. I'm not exaggerating. I've spent the past 2 years researching and trying everything I can afford (supplements, shampoos and conditioners, serums) and nothing, absolutely nothing has worked. Devastated doesn't begin to describe how I feel. When I saw the Forbes article on menopause hair care products that actually work I decided that Keranique, which had a 'very good' as the rating, would be my best bet since I've exhausted my funds trying to get it back to where it was. It doesn't even grow anymore but it still gets split ends so you do the math. Imagine my surprise when at first my total was $39.95 for the trial then I went to the payment and the sales tax went from zero to $2.80 which is no big deal but they took out NOT $42.75, they took out $42.55 and declined me. Yet they took my money out of my bank account. Then where it said my total was $39.95 it suddenly said that my total was $42.75 which was 20 cents more than what they took out. I had more than enough money for that 20 cents so that raised a massive red flag. I screenshot everything, and I mean everything, including the first time when it said $39.95 (luckily I thought of that just in case) then when they took the money out yet declined me, then where it suddenly said $42.75 was my total. That was enough for me to call my bank, stop payment and just sit and wallow in my hair issues. I will definitely not risk trusting this company for anything.
26 October 2025
Unprompted review
Reply from Keranique
Thank you for sharing your feedback, Shelley. We’re truly sorry to hear about your experience, and we understand how frustrating it must be to feel like you’ve exhausted all your options in trying to address your hair concerns. Menopause can certainly bring about significant changes, and we absolutely empathize with what you're going through.
Regarding the issue with your payment, we want to clarify that the tax amount is automatically calculated based on your location, and while it can sometimes cause small fluctuations in the total, we do not have control over these adjustments. We sincerely apologize for any confusion this may have caused, and if you’d like, we can investigate your payment further to ensure everything is correct on our end.
As for your hair concerns, we believe in the effectiveness of our products for many individuals going through similar challenges, and we'd love the opportunity to help you find the right products for your needs. Please feel free to reach out to our customer support team at customersupport@keranique.com for personalized advice, or if you'd like to discuss any issues further.
Thank you again for your feedback, and we hope we can resolve this for you.
Love the shampoo and conditioners
Love the shampoo and conditioners, they smell great and last a long time. The conditioner makes it so easy to ge the snarls out. However, I took the Kerinique vitamins for 4 yrs,have been using your products for 8 yrs, and my hair is still so thin I'm practically bald!
2 October 2025
Reply from Keranique
Thank you so much for sharing your experience and for being such a long-time Keranique customer. We’re so glad to hear you’re enjoying the shampoo and conditioner and that they help keep your hair soft and manageable.
We’re truly sorry to hear about your ongoing concerns with thinning hair. Everyone’s hair journey is unique, and results can vary depending on factors like age, hormones, and overall health. Our team would love to review your current regimen and help you get the best possible results. Please reach out to our Hair Growth Experts at (888) 237-4131 Monday through Friday from 9am-9pm EST or email customersupport@keranique.com — we’re here to support you every step of the way.
With appreciation,
The Keranique Team
Reply from Keranique
We’re thrilled to hear you’re seeing fast hair growth — that’s amazing! Thanks for sharing your results and for being part of the Keranique community. 💕
With gratitude,
The Keranique Team
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