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Kent Removals & Storage Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, often going above and beyond to ensure a smooth move. Many people highlight the exceptional customer service, noting clear communication, helpful advice, and supportive assistance throughout the entire process. The service is frequently described as smooth, careful, and efficient, with belongings arriving safely and on time, even for complex interstate moves. However, some customers also noted issues with the care of their belongings, reporting damage to furniture, items being improperly packed or assembled, and even lost cartons. A few other people also felt that the service could be slow or disorganized, with delays in arrival, extended delivery times, or insufficient packing materials. Additionally, some reviewers were not happy with the follow-up from customer service regarding issues, describing it as unhelpful or lacking care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency, professionalism, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient, careful, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting excellent communication and... See more

Product

Customers had ambiguous experiences with product, with some reporting that everything was delivered on time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish, this was an amazing experience. From top Management to the fantastic removal crew of Moises, Karl and Joao who were punctual, organised and extremely efficient, who went out of... See more

Rated 5 out of 5 stars

Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more

Rated 5 out of 5 stars

From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(483)

413 reviews in the last 12 months

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Rated 1 out of 5 stars

This company hires thieves.

This company hires thieves who steal your property during the move. Do NOT entrust your belongings to this shonk of a business or any other moving business. Theft in the moving industry is widespread. The police are aware of this and do nothing. Move yourself or get help from friends or neighbours.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, professional and supportive service

Huge thanks to Ale and Eddie who were absolutely awesome from start to finish. They were efficient, caring, thorough, and handled everything with so much professionalism and care, which made a stressful move so much easier.

Also a special thanks to Hannah, who was incredibly supportive throughout the whole process and went above and beyond.

Definitely recommend this team, though I’m hoping I don’t have to move again for quite a while!

19 May 2026
Rated 3 out of 5 stars

The booking team were friendly and…

The booking team were friendly and efficient as well as accommodating regarding a change on moving date - Brianna in particular was very helpful and proactive.
The moving team (3), whilst friendly could have been more proactive and urgent with the move, typically 2 movers with one on mobile. Cost on hourly rate did not work in our favor based on above - productivity could have been better. In the cost finality - the team indicated no lunch, however there was a 40 min lunch taken (KFC) that was not deducted.

2 June 2026
Rated 4 out of 5 stars

Straight forward

Straight forward. Everything happened as it was supposed to. Would recommend, if fact I have to a few people now.

24 May 2026
Rated 5 out of 5 stars

Highly recommend

I used Kent for an interstate move of a part load, from the quoting process through collection and delivery Kent were professional, efficient and friendly. I will use them again.

21 May 2026
Rated 5 out of 5 stars

Everything about Kent Removals from…

Everything about Kent Removals from beginning to end was fantastic for the 2nd time in 25 years! Their attitude and help in our older ages was fantastic and so much appreciated! Can’t rate them highly enough from Gayle and Alan moved from Victoria to Tasmania. May 2025. BIG thanks again from us both.

22 May 2026
Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun…

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and really helpful. Thank you. Grey & Grey

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Kent delivered a great result for me

Kent delivered a great result for me.
From my experience the help and confidence in the company was exemplary. All staff members are to be congratulated on their professional approach to a client and care and attention to all details making sure that your goods arrived safely and in the condition in which they were sent.

13 May 2026
Rated 5 out of 5 stars

Very professional

Extremely professional considering the day was wet and raining all day. Their attention to detail was appreciated.

19 May 2026

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