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Kent Removals & Storage Reviews 

459
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 379 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, helpful, and friendly staff throughout the entire process. Many highlight the exceptional care taken with belongings during packing, loading, and delivery, noting efficiency and smooth processes. Communication is frequently praised, with customers appreciating proactive updates and supportive assistance. However, some customers reported dissatisfaction with the care taken, citing instances of damaged furniture or inadequate packing materials. A few other people also felt that delivery issues occurred, such as delays, wet boxes, or unsuitable trucks, and noted poor follow-up.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, frequently highlighting the professionalism, efficiency,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the seamless process from booking to... See more

Product

Consumers find product handling to be ambiguous, with some reporting items were well-packed and delivered in... See more

Customer service

People report positive experiences with customer service, highlighting great communication and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more

Rated 5 out of 5 stars

We found Kent Removal very professional right from the very start. All staff were very helpful and knowledgeable and always assured & assisted us with our queries. Pick up was so smooth &profession... See more

Rated 5 out of 5 stars

Very friendly and efficient staff. Pickup guys did a great job in difficult conditions including lots of rain and a not very easy parking arrangement. The drop off guys went out of their way to get... See more


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

459 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(459)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Thorough and effective process for providing a quote. Good communication. Friendly and professional staff. Organised. Option to accept a fixed price or hourly rate.

8 July 2026
Rated 5 out of 5 stars

Managed our difficult access with confidence

The removalists we're friendly.
They did such an amazing job navigating the difficult access to our apartment.

Customer service was fantastic too.

This is our second time using Kent and will use them in the future.

14 July 2026
Rated 5 out of 5 stars

No hesitation in recommending Kent Removals

We have used Kent Removals a number of times, and our recent experience was very good, as on previous occasions. The whole team were very professional, including Admin, Sales, Scheduling and the Moving Team. All very pleasant, professional and prompt. We would not hesitate in recommending Kent Removals.

13 July 2026
Rated 5 out of 5 stars

Very professional

Very professional - kept me UpToDate of when they would arrive at my property and the 3 Removalists were very good. My family has used Kent for many years and they are very good and nothings changed.

13 July 2026
Rated 5 out of 5 stars

Whole process was seamless from booking…

Whole process was seamless from booking for consultant to inspect and quote right thru to moving day and delivery at new residence. Crew on the ground on day of actual move were extremely professional, diligent and efficient thru the process and should be highly commended on the way they represented the Kent brand.

13 July 2026
Rated 5 out of 5 stars

Great service from initial contact

Great service from initial contact. Kept up to date as the process evolved.
Team which loaded & unloaded was exceptional, courteous, respected our goods, nothing was too much trouble.

10 July 2026
Rated 5 out of 5 stars

We found Kent Removal very professional…

We found Kent Removal very professional right from the very start. All staff were very helpful and knowledgeable and always assured & assisted us with our queries.
Pick up was so smooth &professional done.
Set down was again a smooth process especially from Mathew & Michael
So very pleased we chose Kent's & would definitely recommend them to everyone

3 July 2026
Rated 5 out of 5 stars

Pretty seamless after initial contact.

After finally getting the right telephone contact number and getting a call back, all has been pretty plain sailing with Kent Removals. Our estimator, Gillian Graham was helpful, personable and very professional. The actual removalists in Perth, Mike, Lester and the gang, were prompt, efficient and reliable and friendly. We are now just awaiting for the transport from WA to Hobart and the unload to happen.

7 July 2026

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