Kent Plumbing Supplies logo
Visit website

Kent Plumbing Supplies Reviews 

218
•
TrustScore 4.5 out of 5

4.7

Plumbing Supply Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and great prices available across a wide selection of quality items online. Consumers consistently note that orders arrive promptly, often by the next day, ensuring a smooth and deeply satisfying shopping journey. However, some people mentioned that unexpected delivery delays and damaged items occasionally occurred during transit to their destination addresses. Others experienced frustrating communication challenges when trying to successfully track their parcels or resolve urgent order problems. These specific drawbacks highlighted areas where certain buyers felt the overall service fell slightly short of perfection.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising fast shipping and items... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very competitive... See more

Service

Reviewers mention positive feedback about service, highlighting fast standard delivery and prompt postage.... See more

Product

Users describe satisfaction with product purchases, highlighting excellent quality and items arriving as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some shower panels, multi panels, order process was very easy and price was very competitive. I chose the delivery option to have them delivered directly from the manufacturer. The panels we... See more

Company replied

Rated 5 out of 5 stars

The listing on the website was clear and descriptive with plenty of photos. The postage was fast and the item sent is excellent quality and works well.

Company replied

Rated 5 out of 5 stars

Product arrived as described. Delay in delivery but not their fault and communicated really well.

Company replied

Rated 5 out of 5 stars

Found the part I was looking for online ordered it and it was delivered the next morning

Company replied

Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store
  3. Boiler Supplier
  4. Heating Equipment Supplier
  5. Shower Door Shop

Written by the company

Kent Plumbing Supplies was founded in 2001 and over the years has grown into the highly regarded business it is today. We supply quality plumbing, heating and bathroom products at competitive prices to both the trade and retail customers. We design and supply full bathroom suites using the innovative software Virtual Worlds alongside our large bathroom showroom, and supply boiler and cylinder spares using our industry leading parts finding service. Our association with Kent Electrical Supplies means we can offer products and a high level service to all of our clients in the bathroom heating and electrical fields. We hold a wide range of stock, from a washer to a bathroom suite to heating systems. Why not check our expanding website for more!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(218)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super speedy delivery

Excellent service. Ordered late afternoon and item arrived the next morning. Good product at competitive price.

16 November 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

A very lovely company to order from

A very lovely company to order from. I contacted them directly to check on availability of items (radiators) and thry got in touch with the manufacturer to ensure they could source all sizes required and that they were ready to dispatch. They arrived very promptly, in superb condition and the whole process went without issue.

5 December 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

Faultless

The correct product, in perfect order, delivered in good time. Can't fault that.

13 November 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your review and order!

Rated 2 out of 5 stars

Rather not say

Too much hustle for delivery

24 October 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Good afternoon, I am sorry to hear that you have not been completely satisfied with our service.

Naturally we are keen to rectify any issues where we can, we would appreciate any comments or issues to be forwarded to us at sales@kentplumbing.net so that we can look further into this, however we do appreciate if you would rather not as you have mentioned this already.

I hope we can be of help in the future.

Rated 5 out of 5 stars

Had difficulty finding radiators of a…certain size .Not now

Had difficulty finding radiators of a certain size which they have and also a at a good price. Delivery was on time and delivered by a nice person who didn't mind bringing them in the house. Highly recommend.

26 September 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review!

Rated 5 out of 5 stars

Competitive Price & helpful staff

Bought K Rad 11 900X600 which was all other local retailer don't sell or not in stock
Price was much cheaper than some retailer in same size radiator.
Staff call me when ready for collection and help to load in a car.
One happy customer.

10 August 2023
Kent Plumbing Supplies logo

Reply from Kent Plumbing Supplies

Thank you for your order and review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look