Kent Hire Reviews 

717
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and always easy to deal with throughout the entire equipment booking and hiring process. Consumers also deeply appreciate the highly competitive pricing, well-maintained machinery, friendly customer service, and reliable delivery options that consistently arrive right on schedule. However, some people mentioned occasional issues with significant delivery delays, poor communication, and unexpected operational problems involving the machinery. A few reviewers additionally noted frustrating difficulties regarding missing replacement parts or delayed arrivals when trying to complete their heavily scheduled daily tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful and friendly approach... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and ahead-of-time... See more

Price

Clients share positive opinions on price, highlighting that the company offers great rates, competitive... See more

Product

Customers report overall satisfaction and positive experiences with product quality and performance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Kent hire alot over the last few times Hiring all manor of equipment Petrol saws Stump grinders Dumpers Digger attachments to fit my machine And larger diggers when requir... See more

Rated 5 out of 5 stars

Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery. Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying t... See more

Rated 5 out of 5 stars

Hired some plant from these guys for an ongoing project, communication was great, enquired in the morning, was delivered by lunchtime. Needed an attachment to go with the digger as we had hit a... See more

Rated 5 out of 5 stars

Absolutely brilliant service!! Really cannot rate this company highly enough. The post driver we hired was of excellent quality. We have hired from other companies in the past and had issues! All of K... See more


Company details

  1. Plant and Machinery Hire
  2. Tool Rental Service

Written by the company

Hire Mini Digger, Dumpers, Access Equipment and all Small Tools at the Very Best Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

717 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(717)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and affordable

Easy to hire from, good price and friendly service. They were a bit slow to collect but not really a problem. Definitely recommend and will use again

13 November 2024
Rated 5 out of 5 stars

Excellent service

Vary good service, arrived the morning after I ordered it for the previous evening, but this was ok as they still delivered before the time I was going to start. The driver manoeuvred the digger into the back garden for me, which was a god send as had a very narrow passage way down the side of the house. Digger was exactly what I needed for the job and worked well, the buckets were easy to change with the quick release mechanism, saved a lot of time and hassle. Collected on time and again driver manoeuvred the digger down the narrow passage way onto the trailer. Very happy with service received.

30 October 2024
Rated 5 out of 5 stars

First time using this company the staff…

First time using this company the staff on the phone and on the day of hire where very helpful. These was an issue with the booking page on there website but it was sorted out quickly so we could book the machine and operator that we required . We will definitely use this company again.
Keven from Quality tree care Ltd

30 October 2024
Rated 5 out of 5 stars

What a pleasure to use kent hire

What a pleasure to use kent hire. Two occasions in one week we needed to hire equipment.
Could not get service anywhere that competes with this company
Johnsons GMS Ltd will always use kent hire in future

7 August 2024
Rated 5 out of 5 stars

Super Easy last minute booking

Super Easy last minute booking. Needed the Kubota Mini Digger for a small landscaping project. Very good communication. The digger was great. We needed some help with changing the buckets and got help straight away. Highly recommend. Handover was very straight forward too.

5 October 2024
Rated 4 out of 5 stars

Quick delivery and reasonable hire…

Quick delivery and reasonable hire costs. The whacker plate was well used and the on/off switch was quite temperamental but did the job we needed.
Equipment was not collected on end date of hire, and it took them 2 extra weeks to collect the items after the hire period. The communication during this time was quite poor. Despite this, I would use the company again.

26 July 2024

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