Kensington Furniture Reviews 

397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and thoroughly knowledgeable during all of their showroom visits. Many shoppers note that sales representatives provide wonderful guidance without ever feeling overly pushy or strictly commission-driven. Some reviewers were happy with the impressive selection of high-quality furniture available to suit various home styles and room layouts. People also appreciate the comfortable and welcoming store atmosphere that makes shopping for major household items entirely relaxed and stress-free. Buyers consistently highlight the smooth, professional coordination that ensures every question is answered thoroughly before finalizing any important purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as welcoming,... See more

Product

Users describe positive satisfaction with product options, highlighting the wide variety and great selection... See more

User experience

People report positive experiences with user experience, highlighting an overall wonderful shopping journey... See more

Service

Clients share positive opinions on service, highlighting that everyone was extremely helpful and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me aro... See more

Company replied

Rated 5 out of 5 stars

Brenda and My Michele were both so helpful without being pushy. Both are very knowledgeable and made my husband and myself feel comfortable with making such an important purchase. We thought we were g... See more

Company replied

Rated 5 out of 5 stars

Lisette was a pleasure to work with. She already knew who I was, thanks to a smooth hand-off from a previous salesperson, and was very easy to coordinate with. Would definitely let her sell me additio... See more

Company replied

Rated 5 out of 5 stars

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being... See more

Company replied


Company details

  1. Furniture Store

Information provided by various external sources

With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about. Our Services: Free In-Home Design Consultations Over 2 Acres of Selection Fast Delivery Full Service Website with Digital Customer Service Deal directly with the store owner Michael mlg@kensingtonfurniture.com or our Customer Experience Manager Michele mtortello@kensingtonfurniture.com.

Zero Risk Returns

Love your room, or we'll replace it for free! We take the fear out of buying!

You have a 15-day period from the date of delivery to make an exchange, no questions asked. Only 1 exchange per customer, per household. Factory Fresh, Floor Samples, and/or Outlet Items do not apply. Sales under $999 do not apply. We will pick up the returned items at our earliest availability and will provide a loaner piece until the new selection arrives (customers may not keep the returned items as a loaner until the new piece arrives).

Contact info

4.9

Excellent

TrustScore 5 out of 5

397 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(397)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic place

Fantastic place! Huge section with great quality stuff! Matt our sales person was awesome - very helpful and not pushy! Highly recommend this place!

25 July 2026
Kensington Furniture logo

Reply from Kensington Furniture

wonderful to hear. Thank you for sharing & for choosing Kensington. Michael/Store owner

Rated 5 out of 5 stars

Steve greeted us at the door when they…

Steve greeted us at the door when they first opened on Sunday and was awesome helping us and answering our questions.

19 July 2026
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Reply from Kensington Furniture

thank you for your kind words and for choosing Kensington. Michael/Store Owner

Rated 5 out of 5 stars

Steve was extremely helpful taking us…

Steve was extremely helpful taking us around the store, and even suggesting some items from the outlet to save us money.

19 July 2026
Kensington Furniture logo

Reply from Kensington Furniture

Thank you for choosing Kensington and for your comments. Michael/Store owner

Rated 5 out of 5 stars

Kensington Furniture Store

The salesperson, Brenda Platt, was very knowledgeable, worked with me and understood my preferences. Patient, spent 2 hrs with me. Was very pleasant and answered all my questions and addressed any concerns I had. Helpful suggestions for my purchases and delivery of I.e. access to home, width of doorway, stairs etc. great selection of furniture and options to choose from in the store. One stop shopping, prices seemed equilivant to similar stores. Quality furniture and excellent financing terms. Staff personable, store nicely laid out, excellent presentation, clean etc. my first time there, highly recommend. Quality, selection and pricing of furniture, staff made it an enjoyable experience. Plus I found the pieces I was looking for .

16 July 2026
Rated 2 out of 5 stars

ASK questions when you purchase

I left one voicemail message to my salesman after the sale asking if I needed a boxspring for the bed frame I ordered, no return call. I called main number for the store and spoke live to another salesperson who said she'd look into it . I never got a call back. The frame was delivered just fine but I DID need a boxspring and I had to scramble and buy from a local seller so that my guests had a bed to sleep in over the 4th of July holiday. When the salesman called me back AFTER the holiday, he was defensive that I did not say I needed a boxspring when I ordered the frame. Store needs to return phone calls when you have a question about the product prior to delivery.

20 June 2026
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Reply from Kensington Furniture

1st we're sorry we did not help, serve you as we should. Thank you for sharing. Michele , our store manager will be reaching out today. Michael/Store owner.

Rated 5 out of 5 stars

David is the best! Kensington reliable as always

David was so helpful in helping me choose my perfect mattress! He walked me through first with testing my sleeping stress points using this sensory bed and helping identifying what type of mattress type would best suit me. He was so knowledgeable and I learned so much about mattresses I wasn’t expecting to learn! He was incredibly patient and very personable. My family has been buying furniture from Kensington since I was a kid and it was great to come back as an adult making one of my first big purchases for myself!

15 July 2026
Rated 5 out of 5 stars

Lisset is always so helpful so helpful

Lisset is always so helpful so helpful. And also Michelle :)

13 July 2026
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Reply from Kensington Furniture

Thank you for your kind words & for choosing Kensington. Michele. Lisset, & I are grateful. Michael/Store owner

Rated 5 out of 5 stars

From the time I walked into the…

From the time I walked into the showroom I felt comfortable and not pressured at all. Matt was knowledgeable, kind and patient sine I am battling Stage IV cancer and am slow and weak. He showed me around to different bedroom furniture for our 5 year old granddaughter & I liked the first one he showed me. We were working with limited space since our shore home is not large but perfect for us. Now waiting for our delivery to surprise Lula.

8 July 2026
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Reply from Kensington Furniture

God bless you. We are praying for you an look forward to helping you for years to come. Grateful for your kindness. Michael/Store Owner

Rated 5 out of 5 stars

Brenda and Kevin were awesome!

Brenda and Kevin were awesome! Patient, informative, helpful, with lots of creative ideas and options. We came in to buy one piece of inexpensive furniture for our living room. Walked out of Kensington refurnishing two outside patio locations plus a better piece of furniture for our living room. Good sales people, I think.

11 July 2026
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Reply from Kensington Furniture

what an awesome & kind review. Thank you for making our day knowing we served you as you described.Brenda, Kevin, & I are so grateful. Michael/store owner

Rated 5 out of 5 stars

We had Matt Horner as a salesman

We had Matt Horner as a salesman. He was very helpful in helping us pick out what we needed for our elderly mother’s shore home. He showed us all the options and was so pleasant as changes kept being made in fabric choices. All the employees we dealt with were so friendly and nice. We will definitely be return customers and we will be asking for Matt!

10 July 2026
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Reply from Kensington Furniture

Love to hear how we served you and your Mom. Matt & I are grateful. Thank you. Michael//store owner

Rated 5 out of 5 stars

Great experience

It was a great experience.The salesman was very professional and helpful.

10 July 2026
Kensington Furniture logo

Reply from Kensington Furniture

thank you for your kind words & for choosing Kensington. Matt & I are grateful, Michael/store owner

Rated 5 out of 5 stars

Kensington for the win!

We had a wonderful shopping experience with Kensington Furniture! After visiting various other furniture stores in the area not finding anything that exactly matched what we were looking for, Kensington not only had it, but gave us fabric choices right down to the throw pillows as well! Their design consultant Brenda was not only knowledgeable but was very patient answering all my wife and I multitude of questions. We have never ordered custom furniture and normally settled with what was available on showroom floors, but Kensington made believers out of us by showed us that you can find the furniture you like and even tweak it into exactly what is needed! Go there, you won’t be disappointed.

5 July 2026

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