Kelvin Wardrobes Reviews 

162
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really positive end to end service. Kelvin were just really easy to work with, straightforward, great communication, I was able to visit the showroom and view the products, and pricing was more comp... See more

Company replied

Rated 5 out of 5 stars

Fitting out three rooms with wardrobes initially felt overwhelming, but Kelvin designed and planned the spaces, making the process straightforward. We choose sliding door wardrobes for two rooms... See more

Company replied

Rated 5 out of 5 stars

From ordering to delivery and installation everything went smoothly. Graham who built the wardrobes was just a wee gem. He even hoovered behind the bed before he pushed it back in place. No mess... See more

Rated 5 out of 5 stars

Graham is such a lovely young man who carried out the installation meticulously..He had previously given me advice when he came to take measurements. Everything ran smoothly from when I first came to... See more

Company replied

Company details

  1. Furniture Store
  2. Fitted Furniture Supplier

Written by the company

Arria Furniture allows homeowners to design and order the fitted wardrobe of their dreams. Looking for Arria Furniture kitchen, wardrobe or bathroom furniture? Visit www.arriafurniture.com or contact our team for more information.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(162)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Not happy

Wrong type of screws for both hinge and handles..and handles themselves are mm longer than the ones we have..gonna have to drill new holes..

15 July 2021
Kelvin Wardrobes logo

Reply from Kelvin Wardrobes

I'm sorry to hear that you had problems with our service. I have passed your comments on to our team to investigate this.

Kelvin at Home

Rated 5 out of 5 stars

Thank you Elaine

Elaine who I’ve been dealing with is amazing. Her service has been excellent. She has taken away a lot of stress for me and made my kitchen selection and order m so easy and smooth. I thank her so much for this. Kelvin are lucky to have Elaine she really is an asset to you company.

13 July 2021
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Reply from Kelvin Wardrobes

Hi Claire,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Kelvin at home were really helpful

Kelvin at home were really helpful. They used their expert knowledge to make the process very simple and took care of everything for me.

21 June 2021
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Reply from Kelvin Wardrobes

Hi Paul,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Great Firm

Having moved in to a new build we needed a few extras that the Builder said we couldn’t have!
Part of this was a vanity unit for the en-suite.
We explained to Kelvin what was needed via the enquiry form and within a day they responded.
Communication was swift, professional and accurate.
Elaine in the office was a superstar and if her boss hasn’t given her a wage rise yet he should do.
The materials turned up as promised and we now have our perfect en-suite.
Thank you Kelvin at home

21 June 2021
Unprompted review
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Reply from Kelvin Wardrobes

Hi Paul,

Thank you for taking the time to leave us an excellent review. We really appreciate it.

Kelvin at Home

Rated 5 out of 5 stars

Great communication after my initial…

Great communication after my initial query and a great service overall. They let me know when the item would be delivered (a day earlier than expected) and all went to plan.
Many Thanks

10 June 2021
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Reply from Kelvin Wardrobes

Hi Moira,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 3 out of 5 stars

Replacement bi-fold door handle adapter.

Replacement bi-fold door handle adapter received. Delivery took longer than estimated and was immediately posted when an enquiry/reminder was sent. The product is as advertised. Not sure why a handful of short screws was also included as these were of incorrect size for the fitting. However, the original screws were re-used and fitted easily. On the plus side, I would have had to purchase a different handle altogether if these spare parts were not available. Pleased that Kelvin At Home has continued this line after many years.

25 May 2021
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Reply from Kelvin Wardrobes

Hi,

Thank you for taking the time to provide feedback. We apologise for any inconvenience caused by the delivery.

Kelvin at Home

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service! Having the spare parts on a website made it possible to order there and then without the hassle of any phone calls with customer services. Reasonably priced and arrived within a couple of days

20 May 2021
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Reply from Kelvin Wardrobes

Hi Miss Docherty,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Mirror doors

Good company to deal with.

10 May 2021
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Reply from Kelvin Wardrobes

Hi Mr. Martin,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

knowledge and guidance was first class

knowledge and guidance was first class. kept well and truly updated on my order would highly recommend and will certainly return if and when requirements are needed.

9 May 2021
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Reply from Kelvin Wardrobes

Hi Mr. Donald,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Elaine at Kelvin Kitchens is amazing!

Elaine at Kelvin Kitchens is amazing, the level of customer service has been second to none. She gave excellent advice and informed me at each point of my sale. She took ownership of my issues and I felt that I had received a very personal service. If I were part of the SMT at Kelvin Kitchens, I would give some level of recognition to the service provided and customer satisfaction. I only dealt with Elaine but I wouldn't hesitate to recommend Kelvin based on my experience with Elaine. Elaine epitomised what customer service is, she indeeds gets a 5* review. Kelvin Kitchens have an absolute gem as a member of staff....

6 May 2021
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review. We have passed your feedback on to Elaine and the team.

Kelvin at Home

Rated 5 out of 5 stars

Perfect service

Perfect service, so helpful and kept me fully updated.

5 May 2021
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Reply from Kelvin Wardrobes

Hi Ann,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Great frendly service from kelvin…

Great frendly service from kelvin kitchens . The company was quick to email back after i contacted them with a enquiry about kitchen units . The company was quick to deliver the items . The price charged was very reasonable . S stars from me to kelvin kitchens .

3 May 2021
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Reply from Kelvin Wardrobes

Hi Kevin,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 4 out of 5 stars

Quick delivery but at a cost

Quick delivery of the spare parts I needed and the parts themselves were reasonably priced although delivery was rather pricey.

30 April 2021
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Reply from Kelvin Wardrobes

Hi David,

Thank you for taking the time to leave us a great review. Your feedback is greatly appreciated.

Kelvin at Home

Rated 5 out of 5 stars

Fantastic product

Fantastic product. We have a two year old new build, with Avant homes. My new house came complete with Kelvin kitchen, wardrobes and bathroom cabinets. All I can say is WOW what a product. We have never seen another new build with the quality of this product. The kitchen alone is designer and the rest just gorgeous. I can throughly recommend Kelvin.
Thank you

14 April 2021
Unprompted review
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Reply from Kelvin Wardrobes

Hi Jacky,

Thank you for taking the time to leave us an excellent review. We really appreciate your kind comments and feedback.

Kelvin at Home

Rated 5 out of 5 stars

Ordering was simple and they quickly…

Ordering was simple and they quickly replaced a damaged item.

14 April 2021
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Reply from Kelvin Wardrobes

Hi David,

Thank you for taking the time to leave us an excellent review. We have put in further measures to protect our products during delivery and appreciate your feedback on this.

Kelvin at Home

Rated 1 out of 5 stars

Poor service - crap company

Poor service. Crap quality. Crap customer service

8 April 2021
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Reply from Kelvin Wardrobes

We’re sorry to hear that you had problems with our service. We have reviewed our systems and see that you have a future order with us and the product is being manufactured.

Our team will contact you today to ensure we have all the correct information for your future delivery.

Kelvin at Home

Rated 5 out of 5 stars

Professional Team

Excellent customer service. I spoke to Elaine who worked very hard to get my additional kitchen cupboard. The delivery team were also lovely and very professional

24 March 2021
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Reply from Kelvin Wardrobes

Hi Tracy,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Excellent Experience.

I have existing Kelvin mirrored wardrobes in my home which I was looking to add to/redesign the inside of. I approached Kelvin Bedrooms asking them to provide a cost for wood to match the current interior I had in my wardrobes. They created me bespoke sized and delivery was quick. I am very happy with the end result and Kelvin met all of my needs and requests. I would recommend and will be using again the in future.

23 March 2021
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Reply from Kelvin Wardrobes

Hi Kirsty,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 4 out of 5 stars

Excellent service just a little…

Excellent service just a little disappointed to pay postal twice when items were sent together.

22 March 2021
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Reply from Kelvin Wardrobes

Hi Charlie,

Thank you for taking the time to leave us a great review. Our team will investigate the postage situation for you.

Kelvin at Home

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