KeepSolid Reviews 

I had a lifetime membership and was mostly happy with the service although it was sometimes slow. Now they did a rug pull and want me to pay again to access servers I already had access to. DO NOT BUY A LIFETIME sub - it's worthless. I've have also reported it to my states AG.

I am a lifetime subscriber, but KeepSolid recently issued an "update" that paywalled features like torrenting and selection of a VPN protocol for lifetime subscribers. These features were included in the lifetime plan but now I have to pay for them annually. I don't think so. This company cannot be trusted.

I purchased a "lifetime subscription" to VPN Unlimited years ago under the clear agreement that I would have ongoing access to their full server network. Recently, KeepSolid rolled out a "Loyalty Plus" tier and locked the servers I regularly use behind an extra recurring fee, effectively stripping away the features I already paid for.

When contacted, support hid behind boilerplate Terms of Service clauses claiming they have the right to modify features whenever they want. Altering the core terms of an existing lifetime contract after the fact is a classic bait-and-switch and predatory business practice. If you are a legacy lifetime user, don't expect them to honor what you bought. Save your money and look for a provider that respects its agreements

Purchased a lifetime subscription and was happy with the service provided until the latest update where they have restrictited my access to all the features i enjoyed as a lifetime subscriber. Seems pretty shady business practice not to honour a product i've purchased.

After an update today I was informed that an additional subscription would be required for features that were part of the 'lifetime' subscription they sold me years ago.

No thanks. I'll find a better service.

I was a happy Lifetime Subscriber for almost 10 years, until this week when I started to get a popup in the app asking me to pay a new, additional 'Loyalty Plus' monthly sub to get access to some new, advanced features (though what these were wasn't specified). It was only once I was using the VPN and went to switch to a faster server that I noticed lots of the servers I've always had access to were now inaccessible and listed as 'Loyalty Plus only". It was them that I realised I'd been done - a Lifetime Subscription was no longer for a lifetime of use - they had decided to take many of the things they'd lured me in with in 2017 and stick them on a new premium tier that I'd have to cough up for, which was laughingly offered at a special price to reward my 'loyalty'.

Then the final slap in the face - this new sub wouldn't be requested from all existing Lifetime Subscription customers. Turns out that because I'd bought my Lifetime Subscription at a special reduced price they were offering at the time, I was to be punished. Those who missed that deal and paid a higher LIfetime Sub price have been judged more loyal and they will keep all of the features that I am losing.

I'm disgusted - and now they are making feeble excuses for the way they have treated loyal users (and I've recommended them to everyone I know for years too). I don't want to hear excuses. I paid for a VPN Unlimited Lifetime Subscription 9 years ago because of the features included in that subscription offer, and I was swayed towards VPN Unlimited over the other providers because of the special price it was being offered at to lure you aware from signing up for a lifetime sub with them.

By all means charge extra if new additional features are introduced - don't charge extra to keep the ones you signed up for and have always had.

Well, your loss KeepSolid. Rather than pay a "Loyalty Plus" to you I've now signed up to NordVPN for the next 2.5 years - why would I pay you for an additional "Loyalty Plus" sub when you could decide to further paywall some of the features it offered in future & ask me to pay yet more again for a 'Loyalty Premium Plus' to get those back?

Similarly to other users I was very happy with this company until the latest update. With the latest update, Keepsolid introduced a Loyalty Plus Plan where they have removed functionality unless I pay a monthly fee. This was not communicated in advance, happened overnight. I also believe the responses by KeepSolid are slightly dishonest as they keep referring only to Torrent/p2p server where in fact, the streaming servers were put behind the firewall too. For a company that deals in trust, they certainly lost mine and I won't be using their services in the future. Buyer beware.

Purchased a lifetime subscription and was happy with the service provided until the latest update where they have restrcited my access to all the features i enjoyed as a lifetime subscriber. Seems pretty shady buisness practice not to honour a product i've purchased.

Scam. That is all you need to know

Lifetime subsciber here. They unilaterally changed the services that I paid for many years ago and are trying to charge an additional monthly fee for something I already paid for. I sense a class action lawsuit in the near future.

After last update they removed many essential features from the app for lifetime users. They added a payd plan to restore them. I understand not having new features but removing old ones is not acceptable!

I bought a lifetime subscription to VPN Unlimited. "Lifetime" meant the features included at purchase were mine, permanently.

The company has since removed torrent/P2P servers from my plan. To get them back, I'm told I need to upgrade — meaning pay more for something I already paid for.

Changing the terms after the sale is a bait and switch. A lifetime plan shouldn't mean "lifetime until we decide to charge you again." I want the features I purchased restored, or my money back.

Poor quality VPN with no customer service and no communication to subscribers before major changes to services.

Steer clear from this company.

With its VPN Unlimited product, KeepSolid baited customers with "lifetime" access to P2P torrent servers at a low one-time cost. Years later, it moved P2P access behind a paywall.

Their justification for this change essentially boils down to: “Well, this only affects our legacy customers who bought the sweet 'lifetime' deal we offered years ago. And yes, we reserve the right to change the features we offer because… END USER AGREEMENT. Sorry (not sorry) to see you go!”

Whatever the legal fine print may have said years ago, it’s bad business practice to sell customers “lifetime” access to a defined list of features and then significantly alter what that access includes years later.

Don't trust any company that would treat its customers this way.

Edit after KeepSolid's response:

It is no surprise to see the same generic talking points w/ fake empathy copied and pasted into every negative review. What they fail to mention is that they only recently labeled users like us as "Legacy Lifetime"—a move made solely to demand more money while cutting off our P2P / torrent server access without warning. If this kind of blatant bait-and-switch and tier re-categorization can happen to lifetime members, it can happen to anyone, including what they now define as "Lifetime", those who upgraded to "Loyalty Plus," and any other type of user.

I don't care if the price I paid for "lifetime" was low. Lifetime is lifetime, you can't just change it to a tiered system and revoke that access now. Terrible, would not recommend this VPN.

They removed features from a Lifetime Subscription and wanted to charge for them to be restored.

Edit: The reply below was also disappointing. The 'honest context' is that you chose to sell something for a one-off price you found acceptable at the time. That's the lifetime subscription model you chose. Hiding behind the End User Agreement doesn't change what you 'sold' to your customers.

And when it comes to VPNs trust is vital. I no longer have trust in anything Keepsolid claims.

Lifetime subscription… apparently lifetime, unless features are removed.

I have been a KeepSolid lifetime subscriber for years, having paid upfront on the understanding that I was purchasing a lifetime subscription to the service and features available at the time.

Following KeepSolid’s latest update, features that were available when I originally signed up are now being restricted or removed from lifetime accounts. That is extremely disappointing for customers who paid upfront for a lifetime product.

I understand that companies need to update their services and change their pricing models, but removing or restricting features from existing lifetime customers and then effectively requiring them to pay again does not sit well with me. It feels like existing customers are being pushed towards upgrading simply to retain functionality they previously had access to.

For me, this has seriously damaged my trust in KeepSolid. There are plenty of alternative VPN providers available, and after this experience I certainly won't be recommending KeepSolid or paying them any more money.

KeepSolid has lost a lifetime customer today.

I also fully expect the usual copy-and-paste response pointing towards the Terms & Conditions. I'm sure the relevant clauses will be quoted at length, but simply having something buried in the small print doesn't make the way this has been handled any less disappointing from a customer's perspective.

If you sold customers a lifetime subscription, don't be surprised when those customers object when the features they originally paid for are subsequently taken away.

I bought a Lifetime license which included access to all servers. The software upgraded and I'm now being asked to pay extra to use the servers that I paid for. I can not recommend anyone uses this companies software when they carry out business practices like this. I have uninstalled the software and will not be using their products again.

Purchased lifetime subscription a few years ago. Keep solid has now removed most of the functionality that I and countless others purchased the lifetime package for. It is now basically a standard VPN as offered free by other platforms.

Yep, there is sneaky wording in the fine print that they reserve the right to adjust... But taking away all of the functionality is highly unethical and deceitful practice.

Edit following your response:

I appreciate the response, but this explanation is unacceptable.

The 'discount' argument is invalid. A discounted lifetime contract is still a lifetime contract. KeepSolid offered the price, we paid it, and a deal was struck. You do not get to alter the terms years later because you require more infrastructure revenue.

This is a bait-and-switch. P2P servers and other removed features were explicitly advertised as included when we made our purchase.

Retroactively classifying them as 'advanced' so you can charge me again for what we already own is entirely deceptive.

Your EUA does not supersede consumer rights.

A clause allowing you to 'update' the network does not give you legal cover to strip away paid features just to create a new premium tier.

Criminals, do not support this VPN.
Nine years ago, I purchased a lifetime membership with this VPN company. Today, they have removed vital functionality for torrents and forced those who paid for lifetime memberships years ago to start paying again for the exact same services they were already receiving. It is criminal conduct. Do not support this company or they will screw you too.

EDIT: Based upon the response: Hiding behind the "End User Agreement" after almost 10 years is a joke. Also, after they hit me with the "loyalty upgrade", I tried to upgrade to another lifetime membership online, and paid $49.99, but it also didn't include torrents. Their support person, Vlad Didorak, told me in an email he would refund me the money. However, I've tried for several days to get a refund for this purchase and they are no longer responding to their support emails. So now they've ripped me off another $49.99. Avoid this VPN!!!