KeepItSneaker Reviews 

1,211
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’m already waiting for a refund for almost 5 months the sneakers were never delivered and I have cameras everywhere and they have al the proof of the time slot etc. They still wait for dpd to answer... See more

Rated 5 out of 5 stars

grande fan de sneakers, les Mihara Yasuhiro Peterson OG Sole Canvas Low Black que j'ai commandé sont magnifiques ! Envoi très rapide merci beaucoup

Rated 1 out of 5 stars

Absoluter Reinfall, bitte auf KEINEN Fall bei KeepItSneaker bestellen. Ich habe Sneaker bestellt, die erst viel zu spät ankommen (nach mehreren Wochen) und bei denen der Karton dann auch noch sehr b... See more

Company replied

Rated 4 out of 5 stars

update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it. the company should find solution such a long delivery de... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Welkom bij KeepItSneaker, waar iedereen met een passie voor sneakers zich thuis voelt. Wij als team KeepItSneaker willen de online winkelervaring brengen. Je hebt de mogelijkheid bij ons om jouw favoriete sneaker te kunnen bestellen of om advies vragen aan een van onze collega’s voor jouw beste keuze. Als team doen wij er alles aan om elke dag aan ons doel voor uit te streven, vooruitgang te boeken en om u als klant de beste en juiste service te verlenen. Wij vinden als team het erg belangrijk om de service, authenticiteit, gemak en kwaliteit als webshop te kunnen brengen. Wij wensen u veel shop plezier! Team KeepItSneaker


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1,211)

353 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect shop

Perfect shop, fast ship, good customer service, would buy again, thank you KeepItSneakers !!

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Please be careful

Made an order more than a week ago and shoes have not even been sent to me. Due to a lot longer delivery time than promised when making the order, I want to cancel the order.

5 days now since I have reached out the customer service and still no answer at all.

Please be careful and don’t order from here! They took the money also from me already.

1 August 2025
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Eevi,

Thanks for your feedback, and sorry again that you didn’t hear back from us sooner – that’s not the experience we want for anyone.

We just sent you a detailed email and can confirm your order is being picked up by UPS shortly.

We appreciate your patience and take your feedback seriously.

– Daan | Team KeepItSneaker

Rated 1 out of 5 stars

No delivery and no communication

I ordered a pair of sneakers July 9th. The money was taken out of my bank account immediately.

On their website it says 24 hours delivery. July 15th I got a message back on my request telling me it was not 24 hour delivery on this particular size of sneakers.

When checking the website again it shows 24 hour delivery, even if I click on the size. However there is a small dot with these words and a similar small dot with a size that probably isn't ordered very often. Quite misleading I would say.

July 19th I wrote a message with this content
1) asking when I could expect the delivery
2) telling them that it is illegal according to Danish law to take the money of my account before sending the product. (The website was Danish speaking).
2) Requesting to cancel the order and have my money back, if it wasn't possible to send them within 3 days.

It is now July 26 and I have had no reply at all on this message aside from an automated reply that they have received my request July 19th.

I finally received them July 31st.

9 July 2025
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hej Kristiane,

Tak for din anmeldelse og fordi du delte din oplevelse. Vi er virkelig kede af, at din ordre blev forsinket, og at vores svar lod vente på sig. Det er bestemt ikke den service, vi ønsker at levere.

Vi kan se, at dine sneakers er leveret og håber, at du er glad for dem – selvom ventetiden desværre blev længere, end du med rette kunne forvente. Vi har også tidligere sendt dig en direkte mail og håbede at finde en løsning sammen.

Vi arbejder løbende på at forbedre både levering og kommunikation, og din feedback hjælper os med det.

Har du stadig spørgsmål eller noget, vi kan hjælpe dig med, så er du altid velkommen til at kontakte os via info@keepitsneaker.com
.

Med venlig hilsen
Daan | Team KeepItSneaker

Rated 1 out of 5 stars

Slow Shipping...

I was very afraid to shop here because i saw some really bad reviews From people saying they deliver very late and that the shipping is not great, i decided i would give it a shot and maybe they were doing better, unfortunately it happened to me aswell, i order 2 weeks ago and the shoes are not even being sent... Its sad because i could have ordered from another website with shipping in 3 days, i would prefer that the store would have put the shoes as "not available" instead of making customer wait for weeks, its supposed to be a gift for my gf birthday in august and im pretty sure its not coming on time..... Could just say not available and i would have gone to other store, the 15% discount, ON THE NEXT PURCHASE, the ower sent an email with is a lame solution, im never ordering from this website again, the best you could have done is return the money or atleast 10% of what i spent on the shoes not making me wait so long. As a first time buyer, i will def not do it again, be honest, DO better.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I made the foolish decision to purchase a pair of New Balance shoes that I could have gotten for half the price directly from the manufacturer. To make matters worse, there was a 12-day delay before they even shipped the sneakers, and they wouldn't let me cancel my order. I cannot recommend this company; it's a genuine scam. Additionally, the shoes didn't come with an authenticity tag, which should have been included. I will never buy from them again.

Update: They are no longer responding to my emails regarding my return request for a refund. I advise against purchasing anything from this company

16 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look