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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times and smooth user experience. However, some customers also noted issues with the website, specifically regarding slow download speeds on certain servers and difficulties with specific links. A few people also felt that customer service, while generally good, did not always provide clear explanations or proof when issues arose, leading to frustration.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the company for delivering on its... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the swiftness of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as the best premium pass site... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used keep2share premium once or twice a year for 5 plus years. Only ever pay for 1 month subscription non-recurring. Never had a problem with them whatsoever. Never tried to rebill me or failed to del... See more

Company replied

Rated 5 out of 5 stars

Really solid service, Premium Max subscription works with tons of sites. What I like: • Fast download speed in USA • Huge videos collection with personal recommendations • Promo codes and... See more

Company replied

Rated 5 out of 5 stars

I love two things about this file sharing service 1) High download speeds Download accelerators are applied. This gives unbelievable download speeds.. 5 to 7 GB files are no problems. It take... See more

Company replied

Rated 5 out of 5 stars

K2S is a nice hosting solution to share your files. Although it might go a bit for the expensive site, it is well worth it. The customer support is great and the staff makes sure that your every i... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Your files and downloads are completely secured by our state of art encrypted system. Enjoy supersonic downloads from our cutting edge storage cloud. Plus, you can use download accelerators for even better experience. Your downloads start instantly. No more wasting time waiting for what you need!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The answer was fast and to the point

The answer was fast and to the point. Even a second mail was answered promptly. All problems solved!

30 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Hadewijch!
Thanks for the awesome review! We’re glad you’re satisfied with our product and appreciate your feedback.

Rated 5 out of 5 stars

High quality content

Best site for sharing and obtaining high-quality content. Support is also very good at resolving issues.

22 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Renato!
Thank you for your positive review! We’re happy to hear our product made a great impression.

Rated 5 out of 5 stars

K2S is a nice hosting solution to share

K2S is a nice hosting solution to share your files. Although it might go a bit for the expensive site, it is well worth it.
The customer support is great and the staff makes sure that your every issues are resolved.
The premium plans can be bought directly with the company or through affiliates and there is a wide range of payment solutions.

23 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Rodrigo!
Thank you for your positive review! We’re happy to hear our product made a great impression.

Rated 5 out of 5 stars

Some time ago I upgraded from…

Some time ago I upgraded from premium(50 GB per day) to premium max(100 GB per day). Yesterday started getting message banners saying my subscription had expired - it hadn't but the old premium one had. One quick contact and their team was working on it - all fixed in under 30 mins! That is impressive!

21 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Derran!
We’re thrilled you loved our product! Thanks so much for your kind words and support.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Quickly responded and resolved the issue.

17 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Pedro!
Your positive feedback brightened our day! Thank you for sharing your great experience with us.

Rated 5 out of 5 stars

Fast downloads, reasonable pricing, excellent support

I have bee using Keep2Share as my download host for 2 years now. The speeds are great for the price and the customer support is excellent. I recently had an issue where my quota was filling up and found out via support it was the download management software I was using. Max with their support team was able to quickly identify the issue, make accurate recommendations on how to resolve the issue and things are once again working fine. Can't beat the price for hosting subscriptions anywhere.

11 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Neil!
Thank you for your wonderful review! We're so pleased to hear you enjoyed our product.

Rated 5 out of 5 stars

Great experience

Great experience, already activated premium pro subscription twice, there are many payment methods making things much easier (such as revolut with basically no fees), the support team is really fast at replying for any apparent issue (which wasn't even an issue in the end), actually I got replied twice by 2 different support team members, even after my issue was already solved!
I highly recommend this service over the alternatives in the field.

13 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Andrea!
We appreciate your positive feedback! It’s wonderful to hear you had a great experience with our product. Thanks for sharing!

Rated 5 out of 5 stars

Great Communication and Service

Taking out a subscription with a 25% off the cost offer. Unfortunately i could not get the link to work for me and being on the other side of the world there was also the time differential. Communication with the Support Team was very good and everything was resolved in a timely and positive manner. I have used this service for many years and found them to be both professional and reputable and any problems that may arise are fixed very quickly and without any fuss. Very happy with Keep2Share and will continue to avail myself of their service.

8 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Tony!
Thank you for the great review! We're happy to know you're satisfied with our product. Your support is greatly appreciated!

Rated 5 out of 5 stars

Bonus incentive received for joining

I received an unexpected bonus of 3 days added to my account. This is an excellent incentive.

9 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Maurice!
Thanks for the fantastic review! We're so glad to hear that our product met your expectations

Rated 5 out of 5 stars

K2s Takes Prompt Action Customer Problems

The promptness and attention to my problem was impressive. First submitted problem throught website, which was answered promptly and indicated more time was needed to address my problem. Then two days later, I received an e-mail outlining when my payments were made and that one had expired on certain date. This gave me confidence that my problem was taken seriously and the person answering my queries was competent.

7 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Tad!
We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

Perfect service

Fast reply, solving the issue immediately and to my satisfaction.

5 July 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Igor!
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our product.

Rated 5 out of 5 stars

K2S - great support and offerings

The variety of offerings is impressive. The support is particularly professional and very fast. I use JDownloader – here, too, the integration of K2S into the tool is excellent.

23 June 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Juergen!
Thank you for your positive review! We’re happy to hear our product made a great impression.

Rated 5 out of 5 stars

Really solid service

Really solid service, Premium Max subscription works with tons of sites.
What I like:
• Fast download speed in USA
• Huge videos collection with personal recommendations
• Promo codes and special deals on GetFreeDays.com
• Good customer support
• No annoying ads

What could be better:
• 100 GB per day isn’t much — wish it was more

12 June 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Jan!
We’re thrilled you loved our product! Thanks so much for your kind words and support.

Rated 5 out of 5 stars

k2s's efficient and professional services

For k2s.cc cloud storage, what I care most about is their service quality.

Recently, some pages of k2s.cc have improved their design, but due to past using habits, I encountered a problem - I couldn't find the 'Add Favorites' button. So I sent an email to the Support team, and they responded promptly and helped me solve the problem. The service was very efficient and professional, which is exactly why I chose k2s.

6 June 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello iConker!
Thank you for your wonderful review! We're so pleased to hear you enjoyed our product.

Rated 5 out of 5 stars

The customer service was very quick in…

The customer service was very quick in replying to my email. They responded accurately and assisted in helping me get extra days of subscription service.

30 May 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Victory Rock!
We appreciate your positive feedback! It’s wonderful to hear you had a great experience with our product. Thanks for sharing!

Rated 5 out of 5 stars

Great content

Great content, fast download speeds, custumer support outstanding!

23 May 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Mario!
Thank you for the great review! We're happy to know you're satisfied with our product. Your support is greatly appreciated!

Rated 5 out of 5 stars

The support staff were very friendly…Many thanks!!

The support staff were very friendly and very knowledgeable, providing information in much detail to address my problem(s).

Thank you sooo much for your assistance!

14 May 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Joe!
We're delighted to know you enjoyed our product! Your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

All-Around Great Service

Excellent download speeds. Service is very reliable. Love the video preview option and the favorites list to save for later. Topnotch customer service with quick response and good problem-solving advice.

13 May 2025
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Douglas! Thanks for the awesome review! We’re glad you’re satisfied with our product and appreciate your feedback.

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