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KEENS Belfast - KEENS Outlet Reviews 37

TrustScore 4.5 out of 5

4.7

Albertbridge Road 165-169, BT5 4PS Belfast, Antrim, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The people in the shop: it's always the people that make the difference. There's always a warm welcome. They leave you alone to browse when that's what you want, but if you're unsure about anything t... See more

Rated 5 out of 5 stars

Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more

Company replied

Rated 5 out of 5 stars

Very pleasant staff in shop, on hand for advice and information but also not overbearing. Delivery was excellent, on time, efficient and everything went smoothly. We bought a pale coloured sofa, it ar... See more

Company replied

Rated 5 out of 5 stars

Fantastic service at great prices. Was in contact with Cathy at the Outlet shop on the Tuesday as needed our new studio furnished within a few days. Visited stores that afternoon, got all we requi... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.


Contact info

  • Albertbridge Road 165-169, BT5 4PS, Belfast, Antrim, United Kingdom

  • 02890453310

4.7

Excellent

TrustScore 4.5 out of 5

37 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The people in the shop

The people in the shop: it's always the people that make the difference. There's always a warm welcome. They leave you alone to browse when that's what you want, but if you're unsure about anything they know their products, they're very helpful and give great advice. They always make sure purchases are well-packed and help you get them to your car.
Did I mention the product lines and selection of items on sale are great and you don't find them elsewhere?

14 May 2026
Rated 5 out of 5 stars

Fantastic furniture store ⭐️

This is my second sofa from Keens and could not be happier! The quality is unmatched + the staff and delivery drivers are the friendliest people. ⭐️⭐️⭐️⭐️⭐️

30 April 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Steven, thank you for your continuing support for KEENS, Belfast! We appreciate your kind words and are delighted you are happy with the service and quality we provide.

Rated 5 out of 5 stars

Great job

Helpful friendly informative staff. Smooth and quick process from purchase to delivery - delivery personnel were professional and efficient

29 April 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Caroline, thank you for such a lovely review we really appreciate it.

Rated 5 out of 5 stars

Pleasant polite staff very helpfull…

Pleasant polite staff very helpfull great selection to chose from great quality that lasts for years very and quick delivery very happy

11 April 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Rose, thank you so much! We are pleased to hear that you are happy with the quality and choice KEENS, Belfast has to offer our customers. Thank you

Rated 5 out of 5 stars

Always so helpful

Always so helpful ! Nothing ever a bother thankyou keens 😊

17 April 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Helen, what lovely words …thank you so much!

Rated 5 out of 5 stars

Great experience!

I bought a sofa from Keens Outlet. It was my first time buying from this business and they were a delight to deal with. The shop staff were friendly and very helpful and the 2 delivery guys were great!

9 April 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Helen, great to hear you enjoyed your KEENS, Outlet experience. We have such great items available and the stock changes everyday …it well worth a visit. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, a very comfortable atmosphere to shop in and the owners where just delightful, so pleased with the whole experience from ordering to delivery highly recommend

10 April 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Ivy, thank you for such a lovely review! We are delighted you enjoyed the whole KEENS, Belfast experience and really appreciate the recommendation.

Rated 5 out of 5 stars

Great shop

Staff were very helpful and friendly. I found exactly what I was looking for a lovely dining table and chairs at a great price. First time in this shop and would highly recommend and will definitely be back.

10 March 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Louise, thank you so much for such lovely words. We are delighted that you are pleased with your recent visit to KEENS, Belfast! We appreciate your recommendation and look forward to welcoming you back to the showroom in the future.

Rated 5 out of 5 stars

Lovely shopping experience 🛍️ yesterday…

Lovely shopping experience 🛍️ yesterday and today at keens sale shop. The girls were also so kind and helpful and I am away delighted with my beautiful purchases- also got great bargains in very high quality lamps and a table. Thank you both x

21 February 2026
Unprompted review
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Jill, we are delighted that you had a lovely experience in the KEENS, Outlet. It’s a great store with such wonderful bargains to be had, but you have to be quick! Enjoy your purchases and we will be sure to pass your thanks to the girls!

Rated 5 out of 5 stars

Great

Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carpet down. Cancelled first date and no problem at all. For delivery given a 2 hour slot which was great and guys very considerate even taking their shoes off when entering our new decorated room. Overall very pleased.

16 February 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Elaine, thank you so much for the lovely review. We are so happy you had such a good experience with us here at KEENS, Belfast. We are always delighted when our customers take time to leave such great feedback!

Rated 5 out of 5 stars

Great friendly service and good…

Great friendly service and good selection of furniture. Something for everyone. Ordering and delivery was seamless.

8 February 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Christopher, what a great review thank you!

Rated 5 out of 5 stars

Two very pleasant young men arrived…

Two very pleasant young men arrived with my chair at the specified time. They put down a sheet to save any debris on my hall carpet. They went the extra mile when they removed their shoes while building my chair in the living room. I have not experienced this level of customer care for quite a while. Well Done Keen’s

4 February 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Ken, thank you for such wonderful feedback. We are delighted to hear our delivery team provided such a high level of care and professionalism. We are so grateful to have such a super team within KEENS, Belfast and we hope you enjoy your new chair!

Rated 5 out of 5 stars

Fantastic service at great prices

Fantastic service at great prices. Was in contact with Cathy at the Outlet shop on the Tuesday as needed our new studio furnished within a few days. Visited stores that afternoon, got all we required between the Outlet and Denise at Main Keens store.
Delivered Friday afternoon. All brought in and set up by their delivery guys. Have been back and purchased few other items since and just waiting on our next delivery.
Could not fault this company in any way. Due to having their Sale on we got some really great deals and we are not finished yet!

27 January 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Thank you for such a great review. We are delighted to hear that Cathy, Denise, and the delivery team were able to look after you so well. We really appreciate your support and look forward to your next visit!

Rated 5 out of 5 stars

Armchair

My piece of furniture (an armchair) is excellent quality and was reasonably priced. The chair was delivered on the date that was promised. All staff involved were polite and friendly.

21 January 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Richard, thank you for the great review! We are delighted that you are happy with the armchair and the service you received.

Rated 5 out of 5 stars

Kitchen Table

Bought a kitchen table. Happy with the product and service.

14 January 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Steven what a fantastic review …thank you!

Rated 5 out of 5 stars

Exceptional service

Fantastic service. Staff were amazing and extremely helpful. I will definitely recommend this place to lots of people. Johnny, in particular, was brilliant.

13 January 2026
KEENS Belfast - KEENS Outlet logo

Reply from KEENS Belfast - KEENS Outlet

Pearl, thank you for your kind words. We are delighted you had a great experience, and we will be sure to pass your praise on to Johnny. Thank you for the recommendations we really appreciate it.

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