Great products and Just as good customer service. had one item in an order arrive with a minor manufacturing defect and once reported and evidence provided a replacement item was on its way over to me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more
Company replied
Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more
Company replied
First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more
Company replied
Company details
About Kecks
Written by the company
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
Categories
If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Contact info
United Kingdom
- kecks.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Subscriber with same design
Hi, I’m a subscriber and I have received 3 pairs of the same design, maybe I’m wrong but I thought I would receive a different design each time my order went through, apart from that no issues and delivery has been great, quality great
9 February 2026
Reply from Kecks
Hi,
Thanks for your message and for the positive feedback on the quality and delivery, we really appreciate that.
With the subscription, we always aim to send different designs each month. However, as mentioned on the subscription product page, duplicates can occasionally happen due to stock availability at the time your order is processed.
If you ever want to pause or skip a month, you can manage this in your subscription portal.
Thanks again for your support.
James
Kecks Customer Service Team
Great
Great quality clothing, fast shipping and no issues. Second time buying and will be returning in the future
9 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Paid next day delivery but took 4 days…
Paid next day delivery but took 4 days to come.also ordered another item in dec and took well over a month to arrive.love the items but definitely need to improve on delivery speeds.
9 February 2026
Reply from Kecks
Hi,
Thanks for your review.
I’ve just checked your order and it was placed at 7pm on Friday evening. As outlined in our shipping policy, orders placed after our daily cut-off and over the weekend are processed the next working day. Your parcel was shipped on Monday and delivered on Tuesday.
Next day delivery refers to the next working day once the order has been dispatched, not including weekends.
If there’s anything else you’d like us to look into, feel free to reach out directly and we’ll be happy to help.
James
Kecks Customer Service Team
Very quick delivery will definitely be…
Very quick delivery will definitely be ordering again
9 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Ordered over a week ago and still not…
Ordered over a week ago and still not been delivered
5 February 2026
Reply from Kecks
Hi,
Thanks for your review.
Your order was dispatched the same day it was placed, so it’s been on its way since then. Please head over to help.kecks.co.uk and enter your details to track the parcel and see the latest update.
It’s also worth double checking that the delivery address entered at checkout is correct, as we can only ship to the address provided on the order.
If you’re still having issues after tracking it, drop us a message through the help page and we’ll take a closer look for you.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
I saw kecks advertised online I liked…
I saw kecks advertised online I liked the different colours and designs I like the look of them theyare very comfortable underpants and a great fit I think I got 6 pairs I will bye more in the future
5 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Quick delivery very efficient
20 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Great fit and feel
4 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Great quality items
Great quality items, very fast delivery. Will definitely be buying again.
3 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
No words
Absolutely No words unreal insane quick shipping insane comfortable my penis is great now
2 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Great T-shirt
Great T-shirt, great price and great quality. I will buy from these guys again.
2 February 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Incredible quality and amazing designs
Incredible quality and amazing designs.
Love every pair and I have far too many pairs now but love them all! Will never buy anything else now!
30 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Ordered items
Ordered items. Delivered within a reasonable time. Quality assumed to be as good as usual but are gifts so not yet opened!
28 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Brilliant customer service
Brilliant customer service. And swift response with my return and shipping out next item
28 January 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.