Fantastic company to deal with. Great clear communication for purchase and during delivery. Excellent chinstrap penguin product - really well made and packaged well. Would highly recommend this compan... See more
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The seal couple are adorable and very well made with great quality. They were the perfect gift for my daughter’s wedding, and my daughter and my son-in-law absolutely loved them. A big thank you to th... See more
Customer service was outstanding. The product was good. Delivery time was excellent. They check all the boxes.
Easy to shop and great shipping. My daughter has gotten several stuffed animals in the last year.
Company details
Written by the company
KEAIart® is a small business made up of the persons love animals, we are a small startup company located in Hong Kong, our team comes from all over the world, the main members are from the United States, Canada, Hong Kong and Shanghai. We hope that the addition of the animal products at KEAIart stores will help raise awareness of these animal and inspire people to Interest.
Contact info
ROOM A1-A3, FLOOR 3, YEE LIMINDUSTRIAL, CENTRE 2-28 KWAILOK STREET, 999077, KWAI CHUNG, Hong Kong
- support@keaiart.com
- keaiart.com
4.8
Excellent
193 reviews
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Hasn’t replied to negative reviews
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Great item, fast international shipping
I ordered a small desk ornament/resin figure of a Himalayan marmot. The quality is great, it shipped fairly quickly from China to the US, and it was pretty cheap and came with free shipping.
11 October 2024
The plushy was true to its picture
The plushy was true to its picture. No surprises. Delivered quickly.
11 October 2024
the best red panda out there
Beautiful item, was just as shown, quality, was kept updated through shipping process, arrived faster then anticipated.
18 September 2024
Everything was great
This was my second purchase - Great product, the shipping was super fast, thanks for everything again!
2 September 2024
Unimpressed Overall
Quality wasn't nearly what was expected for the price; the back legs looked like they were about to detach from the body. The company was prompt with a refund, even if the email that accompanied it was a tad snarky.
5 August 2024
Reply from KEAIART LIMITED
Hello,
When we received your email that you were not satisfied with the item, we have immediately processed a full refund for you, and we have also made it possible for you to keep the product without having to return it.
The email we sent you was not meant to be snarky in any way, we were just explaining that this product was made of a special material and needed to be tidied up and patted down by hand upon receipt, as some products do look bad due to the crushing caused by logistics and shipping resulting in messy plush. According to the picture we also here to admit that you received the panda doll may indeed process a little problem, we also admit the error, we have been rectified to ban the sale of this panda plush products.
We apologise for not being able to fully explain and communicate with you in our emails due to the high volume of enquiries we sometimes receive.
If you have any questions, please feel free to contact us.
Have a good day
Very happy with everything
Very happy with everything, arrived to the uk quite quickly (less than 2 weeks). Would recommend to anyone looking for Pallas cat plushies at a reasonable price
4 June 2024
It was ok…
It was ok…. But I was disappointed it didn’t look exactly as the picture. The one in the picture looked just like my dog however what arrived in the post did not. And it really stunk of a strong chemical smell for a while
4 June 2024
Reply from KEAIART LIMITED
Hello,
We are sorry that you are not satisfied with our product. Due to the special material of the Maltese Dog plush toy you ordered (and because it was squeezed during transportation), you will feel that the hair of this plush toy is very messy after receiving the package. You need to use a hair dryer with cold air to fluff up the hair and comb it with your hands.
If you are not satisfied with the product in the end, please send an email to support@keaiart.com with the order number and we will process a full refund for you.
If you have any questions, please contact us.
We are very sorry for the inconvenience caused.
Sincerely,
KEAIART Customer Service
Great product!!!
The quality of this product is great! It is very soft and extra adorable!
31 May 2024
Good product fast arrival
29 May 2024
Wombat
Beautiful hand made Wombat. My sister will be thrilled to receive this as a birthday gift
26 May 2024
Came well packaged and within estimated…
Came well packaged and within estimated arrival time.
1 May 2024
Great product and company.
Company communication was great with customer. Product was as pictured, adorable!
8 May 2024
Awesome!
Well done and quick customer service, they resent a package that our postal mail got lost, and plushies are high quality.
1 May 2024
But I loved the harp seal plushie I got from you
But I loved the harp seal plushie I got from you so that is a plus one.
22 April 2024
Plushies are specific and incredible.
Plushies are specific and incredible.
Shipping is fast, price is fair, and, like, where else could you get an Opabinia or a Dickinsonia as a plush? And this high quality??
I've managed to get my friends to order a Tulimonstrum as well, and I'm not stopping until my bed looks like the cambrian seafloor.
25 April 2024
Quality work, speedy delivery.
Plushies arrived incredibly fast and were exactly as promised. They were a little squished in their box, but not in a way that caused lasting damage (likely due to the fast delivery).
25 April 2024
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