While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Kayak redirected me to a different hotel than the one that was advertised on googlemaps. Do not trust this website unless you are extremely careful in booking

Rated 5 out of 5 stars

i like kayak very much, i use also different flight ticket search sites too, but still this one is best for me. one little adjustmet however could even more help me: more flexibility with duration s... See more

Rated 1 out of 5 stars

KAYAK arbeitet mit unseriösen Geschäftspartner. Hier wurde eine Reise über die Firma Elumbus GmbH angeboten: Spart euch Zeit, Nerven und Geld indem ihr nie eine Reise über diese Firma bucht! Ich wa... See more

Company replied

Rated 3 out of 5 stars

I followed advice in Saga magazine about checking size of cabin luggage. Unfortunately Flybe is not on the list of airlines. I travelked to Edinburgh from Southampton in August and again in October wi... See more

Company details

  1. Events & Entertainment

Written by the company

Derzeit beantwortet KAYAK keine Bewertungen auf dieser Seite. Wenn du Hilfe benötigst, Bedenken hast oder eine Erfahrung mit uns teilen möchtest, dann erreichst du uns unter www.KAYAK.de/support. Unser engagiertes Team steht dir gerne zur Seite. Vielen Dank! Unsere Mission bei KAYAK ist es, die beliebtesten Reisetools zu entwickeln, mit denen Menschen die Welt erleben können. Mit jeder Anfrage durchsucht KAYAK andere Seiten, um Reisenden die Informationen anzuzeigen, die sie benötigen, um die passenden Flüge, Hotels, Mietwagen und Urlaubspakete zu entdecken.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

KAYAK arbeitet mit unseriösen…

KAYAK arbeitet mit unseriösen Geschäftspartner. Hier wurde eine Reise über die Firma Elumbus GmbH angeboten: Spart euch Zeit, Nerven und Geld indem ihr nie eine Reise über diese Firma bucht! Ich warte seit mehr als sieben Monaten auf die Rückerstattung. Obwohl die Reise seitens Elumbus abgesagt wurde wegen Corona werden ca. 80€ Bearbeitungsgebühren berechnet!!! Kurz gesagt: Betrug und Unseriös! Frohe Weihnachten!!!
----------
KAYAK works with dubious partners. In this case, I was unlucky to book a trip over KAYAK that referred to their business parner Elembus GmbH: Save yourself time, nerves, and money by not booking over this company! I've been waiting for more than seven months for them to refund my money. Beyond that, I have to pay 80€ service fees because they had to cancel the trip! They don't pick up the phone and barely respond to emails.
Long story short, fraudulent, and unprofessional! Merry Christmas!!!

28 November 2020
Unprompted review
KAYAK logo

Reply from KAYAK

Hallo Michael, vielen Dank, dass du deine Erfahrung mit Elumbus mit uns teilst. Dein Feedback ist sehr wichtig für uns.
KAYAK ist eine Suchmaschine - wir durchsuchen das Internet nach buchbaren Angeboten von Fluggesellschaften und Reiseanbietern, um unseren Nutzern einen schnellen und transparenten Vergleich zu ermöglichen. Zur Buchung leiten wir dann auf die Seite des gewählten Unternehmens weiter.
Auch wenn wir als Suchmaschine keinen Einblick in die Geschäftsbedingungen bzw. den Stornierungs- oder Rückerstattungsstatus der Buchungen haben, möchten wir dir bei deiner Situation bestmöglich weiterhelfen. Bitte sende unserem Nutzersupport über http://www.KAYAK.de/support alle relevanten Details und Informationen zu deiner Buchung und unser Team wird den Sachverhalt prüfen.

Beste Grüße zur Adventszeit

Rated 3 out of 5 stars

I followed advice in Saga magazine…

I followed advice in Saga magazine about checking size of cabin luggage. Unfortunately Flybe is not on the list of airlines. I travelked to Edinburgh from Southampton in August and again in October with the same hand luggage case. The first time there was no problem and the case went in the overhead locker but in October it was taken from me at the gate and put in the hold though I was not charged. I wanted to check as I am doingctge sane journey in February.

16 December 2018
Unprompted review
Rated 5 out of 5 stars

good

I like the services, keep it up.

14 December 2018
Unprompted review
Rated 1 out of 5 stars

Most of your advertising price are not…

Most of your advertising price are not accurate

17 October 2018
Unprompted review
KAYAK logo

Reply from KAYAK

Hi,

Thank you for your feedback.

KAYAK is a travel search tool which gets its data from tons of different websites to find you the cheapest fares. Sometimes these travel providers fail to pass us the entire information which leads to inaccuracies. However KAYAK does implement a lot of strong techniques to avoid them.

Please reach out via KAYAK.de/support with more details if you are still seeing this.

Kind regards,
Daniel

KAYAK

Rated 5 out of 5 stars

i like kayak very much, with little suggestion

i like kayak very much, i use also different flight ticket search sites too, but still this one is best for me.
one little adjustmet however could even more help me: more flexibility with duration selection under explore function. (nice to know i can select columbus day, but its totally irrelevan option for me in europe, however if i would see flights starting in lets say middle august, and end in middle september i have to "work" too much to find best offers)

6 July 2018
Unprompted review
Rated 5 out of 5 stars

Simple and clean!

Delivers what they promise in aa simple and clear language, especially on one trip multiple options!

22 May 2018
Unprompted review
Rated 5 out of 5 stars

KAYAK Office in TANZANIA

KAYAK information as i have seen and their service are very trustfully with excellent. But i need KAYAK to open branch in Tanzania, because here we have to receives more tourists from Europe,China, Asia and America. So if it could be that, let see more profits if KAYAK will opened their office here in Tanzania. We have already good network with foreign tourists and modern min bus, 4WD Station wagon are needed for provides transport facilities to tourists. Welcome in Tanzania. Yours Joshua Let us speaks, let us do and let us makes profit this how bussiness can achieved.

25 April 2018
Unprompted review
Rated 5 out of 5 stars

Love it

Love it, always happy with the flights and fares.

2 February 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look