Katys Boutique Reviews 

Fabulous underwear bought for girlfriend, she loved it so much I bought a second bra and briefs for Valentine’s Day in another colour ,, I had a problem with colour but they were so helpful in sorting it out straight away ,, many thanks
Tony S👍🏻😊

Brought an item for my girlfriend and got the wrong size. Asked to return garment. Was given a full refund but didn't need to return garment. Fantastic service and very prompt. Thank you Katys Boutique

Been shopping her for over 7 years I think ..??.. Always great quality lingerie..Great service and on the rare occasion things don't go to plan the team always put things right...and swftly.
Long live Katys!!
I love the place.

Fantastic service.

I have ordered from Katys Boutique a couple of times now and the staff have gone above and beyond (Sean and Yael) to help with any queries I have had.

The quality of products is brilliant and offers something different from the High Street.

Highly recommend and will use again.

Just bought a few items, very satisfied with the quality, boxing and fast delivery.
Katys Boutique, Thank you!

After ordering a bra as a Christmas present for my wife from Katys Boutique my wife informed me after opening the wrapping that I had ordered the wrong size. My order for a 36B was incorrect as my wife has changed shape since I placed my last order and is now a 34D. Katys Boutique was very understanding and has replaced my order with the different size and my wife is very happy with the product. I was informed that there was no need to send the original bra back so my wife intends selling the bra online to raise a few pounds for a local charity. Thank you Katys Boutique for a fantastic customer experience, I will definitely buy from you again!!!

I have ordered from KB three times and on two out of those three orders items were not available even tho they were listed in the website as in stock. This is annoying but can be overlooked.
As in other reviews problem comes when you want to return an item.
For me it is a standard practice to order two different sizes as I find that many lingerie brands vary in size. I’ve never had an issue with any other company to return those items but with KB all I got was an email with a link to their refund policy and statement that they don’t accept return on those items which I find completely unacceptable as those items are still in their original packaging and their tags attached.
This is not made clear during the ordering process and you can only find their return policy when digging through their website.
Complete scam and a way to get your money.
Will never be ordering from this company again !

I ordered an item for my partner just before Christmas and it arrived promptly. Although I have been impressed with previous items from this company, this was not the case on this particular occasion and I emailed them yesterday seeking a refund. This was credited to my Paypal account today, a day later. Maybe I was just lucky but I can only rate this company by the quality of my own experience which was excellent.

I have looked at the previous reviews and wonder if I am dealing with the same company. I ordered 2 items for my wife as a gift of which one was perfect and the other as soon as the box was opened was far too small. I emailed the company asking about return and replacement or refund and they responded within 24 hours offering alternatives. I have decided on a replacement which hopefully will be sent tomorrow so I should receive within a few days. If received as expected I feel the service will have been great, unlike some larger companies.

I ordered a nightdress from Katy’s Boutique and it was too large. When I asked for a return in a smaller size I was given an address - without a business name - in New Jersey USA in a residential area!
It’s pointless me sending an incorrect item to an address in USA if it will ever get there plus the cost
Obviously I will not be reordering from this site as I cannot trust it at all.

I ordered Nude Stockings, no issues with delivery and the quality is great.
I will definitely shop this site again.

shocking to get hold of and conveniently no returns note in the package

I used Katys Boutique to buy a Xmas present for my wife. This company has a slick website, the delivery was prompt and I was pleased with the packaging. Unfortunately the fun stopped there as I needed to return the item and had the same issues as the other reviewers here. I sent a message via the website and recieved one vague reply but no further response.

The return address a few week's ago was 1441 Broadway, 5th Floor, New York City, NY 10018 which was a rented virtual address so I did not feel confident to send the item there. Interestingly the return address on the website has now changed to 39-31 Francis Lewis Blvd. #2, Bayside, NY 11361.

Being unable to return the item I have contacted my bank and followed the Visa disputes process to have my money returned. This is still in process.

In summary I think there are much nicer companies to deal with e.g. bblingerie on eBay or Bridalicious on Amazon, where there is some guarantee and an established returns process. Do not waste your time with Katy's Boutique.

I purchased an item from Katy’s Boutique (KB) as a gift for my wife. Unfortunately, it was not as described and I wanted to both return it and obtain a refund. That is when my problems began and I experienced the same issues described within other Trustpilot reviews of KB. Having undertaken some research, I would offer the following comments for the benefit of future potential KB customers.

KB operates as a ‘Drop & Ship’ internet business. Any goods that you, the buyer, order from this business are despatched from an independent warehouse in the UK acting as an agent of KB. The warehouse has no contractual relationship with you, the buyer, and the warehouse will not accept any returned goods should you find these to be unsuitable for any reason and you require either an exchange of goods or a refund. Indeed, KB’s website states that goods to be returned must be sent to an address in New York, USA! As a consequence, you may find that the return courier charges will exceed the value of the goods to be returned. Also, as testified by other reviewers on Trustpilot, KB does not reply to Emails or make refunds. KB describe themselves as ‘the UK’s leading independent Lingerie retailer’ but you can Google their address in Truro, Cornwall for a picture of a rather seedy shop in a back street that Google describe as ‘permanently closed’. If the person whose name appears at the base of the order confirmation is KB’s owner, this person’s Facebook entry also states that she has been in New York since June 2019.

In summary, if you know what you want and are certain about the size required you may be very satisfied with both the goods purchased and service received from the warehouse. However, if you are uncertain about any aspect, please take account of the above information before parting with any money! Caveat Emptor!

In my case, I used PayPal to pay for the item and I was able to obtain a full refund of the cost from PayPal.

Please anyone considering buying anything from Katys Boutique... Stop. Read the reviews here and learn from our mistakes. We're £70 out of pocket because of Katys Boutique. Must be a scam company. Do not reply to emails, social media and no telephone number. Please do not give them any of your money.

This company must surely be bogus. I purchased 2 items which were fine but didn’t fit. There were 3 different return addresses hidden in their website. One was in New York so I opted for the Hull address because there was no response to my email. I have not been refunded after several weeks. In the interim I foolishly made a second order. Only 1 of the 2 items was sent and the company have pocketed the whole payment. They are uncontactable mail or by phone. I’m not a complainer and most things like this are due to misunderstanding but not on this oaccsion. Don’t buy from them.

I have ordered a few times and had no problems, until I received my last order supposed to be white, instead I received a very off white item which had clearly been worn. I wrote a review and received a very snotty response from the owner, she also deleted my review which is why I have written another

Order delivered without one item. Goods did not fit and even though I have emailed customer services (several times) to return goods but to also enquire about the item that was not shipped I have had no
response.
No other way to contact the company other than email.
Very disappointed

Where do we start....we have placed several orders spending a fair amount with katys, no more i fear !
Its happened a few times now, orders missing, non delivery no email contact and having to chase for refunds (they did once!) This last order was one item short and after chasing it for a month the ceo sent a 'can you review the item email' ;-)
- I sent one back saying I'd review it if I had it !
Still no refund or contact....

On no account purchase anything from this company as, in the event you have to return anyitem, you will never receive a refund. You will also have to return the package to the USA which is not cheap and is an additional expense. I had no complaints with the items themselves. They just didn’t fit me so I had to return them. I am now out of pocket by £72.00 for the goods, plus £18.68 to return the two packages and to ensure that the company had to sign for them and couldn’t claim that they hadn’t received them. There seems to be many more people with a similar experience to me so I would avoid this company at all costs.
Gladys Simpson