Knock off dresses from more expensive retailers. Dress I ordered came with two different size arms and no “corset” as described.
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This are the worse 85$ spent in my life, dirt, they took around 2 month to deliver, secondly, I ordered a dress that looked gorgeous on the pic, but it arrived like a Halloween custom, others than tha... See more
I ordered the blue floral corset dress, and it looked a lot cheaper and not really like the images I saw online. It said on their website that they did returns when I ordered it, but when I asked... See more
Company replied
HORRIBLE - I ordered 2 dresses and they were nothing like the photos, poor quality, way too big and not even the same shape. Also, did not arrive on time (probably 7 days late). You should definitely... See more
Company details
Written by the company
Katimy.com is an online boutique specializing in elegant, high-quality clothing for women. We pride ourselves on offering a diverse collection of fashionable, stylish, and unique designs to suit every occasion—from casual outings to special events. Our mission is to empower women with beautiful, well-crafted garments that highlight their individuality and confidence. At Katimy.com, customer satisfaction is our top priority, with fast shipping, secure payment options, and exceptional customer service to ensure a seamless shopping experience. Shop with us today!
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1.5
Bad
78 reviews
Hasn’t replied to negative reviews
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Missing items and bad customer service …
I ordered a nail kit but items were missing from the delivery, the delivery was delayed as well. I contacted them multiple times about the missing item and they said “we’ll get back to you” but never did. Complete waste of money, couldn’t even get a refund as they didn’t respond to me. I can’t even use the half of the order that they sent me without the missing items.
14 November 2024
Unprompted review
Reply from Katimy
Dear customer,
Upon checking, your order does not include a kit; it is only a tube of nail poly gel.
Thank you
DO NOT BUY!!!!!!!
Do NOT buy from Katimy. Their customer service is terrible, I've emailed them several times requesting to cancel my order and to receive a refund, but I've yet to get a reply or confirmation. I've been emailing them to cancel my order BEFORE the package ships in order to make the refunding process easier for both parties, but no matter how much I follow up, the process of my order CONTINUES to go through even after FOUR emails requesting to cancel. TERRIBLE CUSTOMER SERVICE!!!!!!!!!!
12 November 2024
Unprompted review
Reply from Katimy
I’m really sorry to hear about your experience with Katimy. That’s incredibly frustrating, especially when you’re trying to take proactive steps to cancel the order and avoid any issues. It’s disappointing when a company doesn’t respond or respect a customer’s request, particularly with something as important as a cancellation.
Kindly send your order number and email address so I can check it.
I hope this situation gets resolved quickly for you!
DO NOT BUY FROM KATIMY
DO NOT BUY FROM KATIMY
I purchased a dress from them and it did not look like the picture on the website and it was the complete wrong size. Weirdly enough, there are no tags on it or any labels either far as the size or instructions on how to care for the dress. I spent $50 dollars and I emailed contact@katimy as their website tells you to do to initiate a return and I’ve followed up 3 times as well, and gotten no response. This business is corrupt, unethical and I will be reporting them to the better business bureau as well, so others do not get scammed. Completely unacceptable, please do not waste your money on them.
7 November 2024
Unprompted review
Reply from Katimy
We’re sorry to hear that your experience didn’t meet your expectations. We take feedback like this very seriously and would appreciate the opportunity to address any specific concerns you may have.
Our customer service already email you, and we’ll do our best to make things right.
Poor Service and Defective Item
I ordered a dress from Katimy, and my experience has been very disappointing! The dress arrived damaged and does not resemble the pictures displayed on the website.
When I reached out to the customer service team, I was offered a 15% partial refund to keep the item or an exchange for a new item. However, I want to return the dress and receive a full refund, as promised in their return policy.
This situation is unacceptable, and I am frustrated by the lack of resolution. I expected better service and adherence to their stated policies.
I hope others will consider this experience before making a purchase.
30 October 2024
Unprompted review
Reply from Katimy
Thank you for taking the time to share your feedback, and I sincerely apologize for the experience you've had with both the defective item and the service you received. This is certainly not the standard we aim to provide, and I completely understand your frustration.
We take both product quality and customer service very seriously, and it's clear we missed the mark in your case. Please know that we are committed to resolving this for you as quickly as possible. I would like to offer the following steps to address your concerns:
Return/Exchange: If the item is defective, we can arrange for a return or exchange, depending on your preference.
Customer Service Improvement: We are reviewing the issues you've raised with our team to ensure this doesn’t happen again in the future.
Could you please provide more details about the defect, or send us a photo, so we can address the issue immediately? Your satisfaction is our priority, and we'd love to resolve this to your complete satisfaction.
Kindly forward your order number and email address so we can contact you if you have not contacted us.
Once again, I truly apologize for any inconvenience this has caused. We value your business and appreciate your patience as we work to make things right.
Thank you for your understanding, and please feel free to reach out if you have any questions or need further assistance.
Bad customer services
I'm looking to return a dress that arrived to late for a family wedding. I emailed twice for a return slip but no response. I'm really disappointed
31 October 2024
Unprompted review
Reply from Katimy
I’m really sorry to hear about your experience with customer service. That’s not the level of service we aim to provide. Your feedback is valuable, and I’d like to understand what happened so we can improve.
Please kindly forward to us your order number so I can quickly check it for you.
Thank you for bringing this to my attention.
I have not received any response to my…
I have not received any response to my return request. Customer service is terrible.
Order number is #KATIMYW2510713
31 October 2024
Unprompted review
Reply from Katimy
Thank you for your feedback regarding our customer service response times. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we're actively working to improve our response times.
Kindly forward your order number so I can check it myself quickly.
Thank you for reply regarding order
Thank you for reply regarding order
#KATIMYW257171
I did not receive and email providing me a return address - just an email from somebody who says they are a student working for Katimy? - with a link to a questionnaire.therefore for the sake of transparency please write the return address on this forum -
I look forward to receiving it
Regards
29 August 2024
Unprompted review
Reply from Katimy
Thank you for your feedback regarding our customer service response times. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we're actively working to improve our response times.
Upon checking your emails, our customer service is always responding to your each emails since day one.
Could you kindly forward if your email address does not received our response?
Your current email address is beth***stle*@hotmail.com
Do not buy off this website!!
Do not buy off this website!!!
Have emailed several times for my qr code as explained on the website for a return but still not response days later.when ordering didn’t even get an email to confirm that the dress has been bought, or when it was getting delivered. So unable to give my order number for my return either. I would appreciate if I would have my refund please as this not great tbh and not very great customer service if they can’t be bothered to reply to there customers!!!
29 October 2024
Unprompted review
Reply from Katimy
Thank you for your feedback regarding our customer service response times. We sincerely apologize for any inconvenience you've experienced. Your concerns are important to us, and we're actively working to improve our response times.
Kindly forward your order number so I can check it myself quickly.
Ready for a Night Out
Bought one of their dresses for a formal event, and it fit like a glove. The design was simple but elegant, and I felt like a million bucks. The fabric was thick but breathable, perfect for the evening.
19 October 2024
Unprompted review
Reply from Katimy
Thank you! I’m so glad to hear you feel ready for a night out! It’s always exciting to have the perfect outfit for a fun evening.
Don't waste your money!!!
Note to self: before buying from companies featured Pinterest, check Trustpilot for reviews on the company in advance. Oh, and don't buy from Katimy.
Ordered a pair of high-waisted pants. When they arrived a week ago (21 Oct), they were anything but smart, made from cheap material, with hem stitching on show, and far too short.
I immediately started the returns process via email as directed. Katimy responded 23 Oct, with an apology and offer of help with any problem and proposal to exchange the pants for a different size. I replied the same day (kindly send me the instructions for returning these). Katimy replied 24 Oct - the management team suggested to obtain a partial refund of 15% as a 'gesture of goodwill' and keep the item, an exchange or to send an unstamped returns slip for me to ship to their post boxes in France. I requested a straight return and refund the same day and I am still waiting for the returns slip!!
Will I ever receive a reply? Will my house be rid of this item? Hopefully we'll find out better news in the next thrilling installment of this unnecessary drama.
21 October 2024
Unprompted review
Reply from Katimy
Dear customer,
I’m really sorry to hear that you’re not getting a response from customer service. That’s frustrating, and it shouldn’t be happening. Let me know if there’s anything specific I can do to help resolve the issue!
Could you please kindly send us your order number so I can check it myself?
Thank you!
Awful after sale service.
The product was good and arrived promptly, BUT size was wrong and not reflective of what I ordered according to their size guide. Inside Tag said size 1. It would fit a 12 year old child. Not a small woman.
I Emailed 5 times. No response.
Eventually after I put up a review they replied, saying I could return the item at my own cost or get a 30% refund. I would have preferred a complete refund.
Very, very disappointing :(
11 October 2024
Unprompted review
Reply from Katimy
Dear customer,
I’m really sorry to hear that you’re not getting a response from customer service. That’s frustrating, and it shouldn’t be happening. Let me know if there’s anything specific I can do to help resolve the issue!
However, as I checked your order number, it was resolved by our customer service.
Thank you!
Charming Blue Dress
I received my dress this morning I ordered the “Charming Blue Dress” This looked nothing like the picture the on the website seams aren’t sewn properly and coming undone. The quality of the dress is horrible this is false advertising! I’m so disappointed! I’ve requested a refund and have had no response so much for customer service available 7days a week! (11days to arrive can only return within 14 days)
2 October 2024
Unprompted review
Reply from Katimy
I'm sorry to hear about your disappointment with the "Charming Blue Dress." Your feedback is important to us, and we apologize for the discrepancy in the product you received compared to what was shown on our website. We strive for quality and accuracy in our descriptions, and it's disheartening to hear that the dress did not meet your expectations.
Please accept our sincere apologies for any inconvenience caused by the delay in response regarding your refund request. We understand your frustration and will prioritize resolving this issue promptly. Please contact us directly at contact@katimy.com with your order details so that we can assist you further.
Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work to make this right for you.
My leather jacket is perfect
Love my new leather jacket. It's perfect for those in between weather days. The little details like the lining and pockets make it feel way more expensive than it was.
16 September 2024
Unprompted review
Reply from Katimy
Hi Camille,
Thank you so much for your kind words! We're thrilled to hear that you're loving your new leather jacket. It's great to know that the details and quality exceeded your expectations. We aim to provide stylish yet affordable pieces, and we're happy you found it perfect for those in-between weather days.
If you ever need anything else, feel free to reach out. Enjoy your jacket!
Best regards,
The Katimy Team
Katimy generously refunded part of my…
Katimy generously refunded part of my order because the size of my clothes didn't fit.
Thank you for the smooth communication!
7 August 2024
Unprompted review
Reply from Katimy
Hello,
Thank you so much for your positive feedback! We're glad to hear that you were satisfied with the communication and the partial refund for the sizing issue.
If you have any further questions or need assistance in the future, feel free to contact us at contact@katimy.com. We're here to help!
Best regards,
The Katimy Team
Very poor
Very bad quality, suspect false advertising and I don’t believe the reviews on their website are from real customers. This fake crap is taking over the world.
8 September 2024
Unprompted review
Reply from Katimy
Hello Lisa,
We’re sorry to hear that your experience with Katimy didn’t meet your expectations. Please know that we take your feedback seriously, and we can assure you that all of our customer reviews are genuine.
If you encountered any issues with the quality of your order, please don’t hesitate to reach out to our customer service at contact@katimy.com with your order number, and we’ll do our best to resolve the situation.
Thank you for your feedback.
Best regards,
The Katimy Team
The dress is horrible
The dress is horrible. The quality of an inexpensive Halloween costume. Color not as described. Do not order from this site.
2 September 2024
Unprompted review
Reply from Katimy
Hello Debra,
We’re sorry to hear that the dress didn’t meet your expectations in terms of quality and color. This is certainly not the experience we want for our customers.
Please reach out to us at contact@katimy.com with your order number, and we’ll do our best to assist you and find a suitable solution.
Thank you for your feedback.
Best regards,
The Katimy Team
After two months of waiting for the…
After two months of waiting for the dress I neither received the product nor a refund. the customer department as below someone has already described with an artificially generated photo and probably a name does not respond to my requests. ignores my inquiries and does not give me answers.
29 August 2024
Unprompted review
Reply from Katimy
Hello Gabriela,
We sincerely apologize for the delay and lack of response from our customer service team. This is not the experience we aim to provide. Please contact us again at contact@katimy.com with your order number, and we will prioritize resolving your issue, whether it’s a refund or assistance with your order.
We appreciate your patience and will ensure this matter is addressed promptly.
Best regards,
The Katimy Team
Worst ever.
Worst ever.
The dress came but didnt fit so I sent back.
No money back!!
23 August 2024
Unprompted review
Reply from Katimy
Hello Karin,
We’re truly sorry to hear about your experience. If you’ve returned the dress and haven’t received your refund yet, please contact us at contact@katimy.com with your order number and return details. We’ll look into the issue and ensure you receive your refund as soon as possible.
Thank you for your patience, and we apologize for the inconvenience.
Best regards,
The Katimy Team
DONT WASTE YOUR MONEY
DONT WASTE YOUR MONEY. I used the Norwegian version of katimy and they sent me defective products. They also use images from legit brands like AYM and send you low quality and defective versions. Given the other reviews here I will not waste my time trying to get my money back.
22 August 2024
Unprompted review
Reply from Katimy
Hello Benedikte,
We’re very sorry to hear about your experience with us. This is certainly not the standard we strive for at Katimy. We take all feedback seriously, especially regarding product quality and customer satisfaction.
If you change your mind and would like to discuss this further or pursue a refund, please reach out to us at contact@katimy.com with your order details. We want to ensure that your concerns are addressed.
Thank you for sharing your feedback.
Best regards,
The Katimy Team
SCAM
SCAM! I ordered a dress still haven’t received and the card I put it on recently got a bunch of fraud charges! Can’t help but think it’s related. BEWARE!
17 August 2024
Unprompted review
Reply from Katimy
Hello Britt,
We’re truly sorry to hear about the issues you’ve experienced, and we take your concerns very seriously. It’s important to us that our customers feel safe and secure when shopping with us.
If you have not received your dress, please contact us at contact@katimy.com with your order details so we can investigate this matter further. We want to ensure that we resolve this situation for you.
Thank you for bringing this to our attention.
Best regards,
The Katimy Team
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