Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Fast shipping for great merchandise
1 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Giulia. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I ordered a handbag on the 28th of…
I ordered a handbag on the 28th of Novemeber and it still has not arrived.
17 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
the worst customer service - premium prices, discount store customer service
after a previous experience i didn't think this company could get any worse i was wrong. sent an item back 2 weeks ago, been with Kate Spade 10 days now absolutely no acknowledgment of return. i try whatsapp explain everything including photos of return proof etc 2 days later they respond and ask what i need help with (even though it's detailed) because i don't reply in 5 mins they end the chat, so i try to call and their phone lines say they are not taking calls. absolutely embarrassing and i know the response here will be email customer services, I ALREADY HAVE!!!!
17 December 2025
Unprompted review
Reply from kate spade new york
Thank you for bringing this to our attention. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that. Your feedback is important to us and has been passed on to ensure this does not happen again.
I did not receive my order yet so I…
I did not receive my order yet so I can't give you a review!!
17 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
I've had a really disappointing…
I've had a really disappointing experience and I would never purchase anything else from Kate Spade. I bought a pair of boots which I only wore on weekends. In less than a year one of the heels fell off, which on £300 boots is just insane.
I contacted them to see if they could do anything about it as the boots are in warranty, and customer service is dire. They take weeks (genuinely) to reply to any email, and when they eventually they did reply they said it was just 'wear and tear' - there's absolutely no way the heel on a pair of boots should fall off in under a year of light wear!!
So in short, terrible customer service who just don't even respond most of the time, combined with poor quality products means I could never purchase anything else and have advised my friends not to also.
16 December 2025
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand.
So so disappointed
So so disappointed. My order still gas not been collected by GLS despite it being ready since last Tuesay (1 week)..Despite requesting another courier provider. nothing has happened. This is not first class customer service.
16 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Summer! Thank you for your positive feedback.
Disappointed
Ordered 30th November and still no sign of my order is arriving. Customer service said takes 10days to investigate which is going to be after Christmas, ridiculous!! Very disappointed!!!
7 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
perfect gift
7 December 2025
Reply from kate spade new york
Thank you for your lovely feedback, Sarah. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Item still not received and no money returned
The item i paid for has still not turned up. DPD say it's been delivered but yet the picture is from someone else's house. Its now been 1.5 weeks and I still don't have the item or my money back. Shocking customer service and engagement. Will be claiming back from the credit card company at this rate.
7 December 2025
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent experience with kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand. We have escalated your concerns and someone from our team will be reaching out shortly.
I ordered on the 30th and have yet to…
I ordered on the 30th and have yet to receive my items. While communication was made it was the 4th before order was confirmed. And 10th before I was informed of delay. Looking forward to my items arriving but hoping it can arrive before Christmas
7 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to, though we are pleased to see this issue has already been resolved!
Awful customer service
Awful customer service, no sign of part of my order! contacted customer service sent same generic email about delays with GLS carrier. When issue isn’t GLS it’s still sitting in the warehouse not even handed over to the carrier yet. As someone who works in supply chain I know this means it hasn’t even been picked and packed yet. Looks like my mother won’t be getting a Christmas present this year!
14 December 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our kate spade new york products didn't meet your expectations. Ensuring our customers' satisfaction is paramount to us, and we regret any disappointment you may have experienced. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future. We have escalated your concerns and one of our team should be reaching out shortly.
I'm still waiting for my order
I'm still waiting for my order. Was meant to be here during the week.
Update..my order has arrived! One week later!! Thank you
13 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
I had hoped for the bag to arrive…
I had hoped for the bag to arrive before I went on holiday, sadly this didn’t happen, so disappointed.
6 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us, Mary. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize once again for the unexpected delays you have been subjected to.
I returned a dress sent the paperwork…
I returned a dress sent the paperwork with the dress. I was. told they never received the dresseven though they had to sign for it. I never. got my money back. Keep telling me they can’t find the dress so I can’t get a refund. I will never order from here again.
16 July 2025
Unprompted review
Reply from kate spade new york
Thank you for your feedback, this is really disappointing to hear. We would really like the opportunity to discuss this further with you. Please do contact us at https://www.katespade.co.uk/contact-us so we can look into this for you.
Love everything about this bag and the…
Love everything about this bag and the way it was packaged . A perfect Xmas gift for my daughter
6 December 2025
Reply from kate spade new york
Thanks so much for your review, Kiren! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
Reply from kate spade new york
Thank you for your lovely feedback, Jatinder. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Havent received order despite ordering…
Havent received order despite ordering weeks ago.... for a Christmas present
6 December 2025
Reply from kate spade new york
Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand and we are trying our best keep you updated with order updates.
I have ordered to items for Xmas over 2…
I have ordered to items for Xmas over 2 weeks ago and then I get a message to say so busy sorry for the delay, well if they don’t arrive in time for Xmas there will be more about this
5 December 2025
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order has been delayed, and we regret any disappointment you may have experienced. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. Our teams are doing everything they can to ship your order as quickly as possible and will reach out to you directly with latest updates. We would like to apologize once again for the unexpected delays you have been subjected to.
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