Best online casino I have used live chat and customer service is the best I have come across. And there very good with deposit limits and responsible gambling.
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See what reviewers are saying
Great Casino Good Customer Service veey polite. Allways quick if need agent. Constantly given Treats away Telegram allways got some good giveaways. Hit few times nothing major yet. But entertainmen... See more
Company replied
Never used the website, but I registered. Went in today to view verification process ...couldn't find it and then received a message that the account in closed. Couldn't understand why as I didn't... See more
Company replied
Fast response from live chat and happy to help me get free spins. Easy account verification and payout very happy with site
Company replied
You should know
3.9
Great
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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This is a scam company before
This is a scam company before. They where duff spins. Before that they where brit wins. They are not licensed in UK. They are illegal they stole my money. They do not let you cash out.. I only played 40 when they where duff spins.. and brit wins. I have all screen shots. They tell you to play 3x wager before you cash out. This is illegal you can't cash out less than £50. They had my money for weeks then in matter of minutes they changed there name whilst I was checking my withdrawal for 6th time 3vweeks this has gone on for. They robbed me and they will rob ALL OF YOU. YOU WANT PROOF I HAVE . NOW THEIR SAYING I HAVE WRONG SITE.. HOW WHEN I HIT MY APP ON MY PHONE TO DUFF SPINS. AND GUESS WHAT KATANASPINS US THEIR .. WHEN MINUTES BEFORE SAME APP ON MY PHONE
IAM REPORTING THEM TO FRAUD UK DO NOT PLAY 1P WITH THEM .... ALL OF THIS IS TRUE . I HAVE ALL SCREEN SHOTS ANDVALL EMAILS .I STAND BY WHAT I SAY. I TOLD THEM I WILL COME AFTER THEM
STOP SCAMING
16 March 2026
Unprompted review
Reply from Katanaspin
Hello Lesley !
We’re very sorry to hear about your experience and understand your frustration. At KatanaSpin Team, we take reports of account or withdrawal issues seriously and want every player to feel safe and supported.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Great website fast withdrawal great…
Great website fast withdrawal great customer service from ben bournemouth
14 March 2026
Unprompted review
Reply from Katanaspin
Hello Ben!
Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying our website, with fast withdrawals and excellent customer service. It’s wonderful to know that our team was able to assist you so effectively. Feedback like yours motivates us to continue providing a smooth, reliable, and enjoyable experience for all our players.
Best regards,
KatanaSpin Team
Very disappointed
First time ever using anything like this. I deposited £20 as was nervous I'd loose my money and I did. I started playing a game where you have to tap a box to open. Example x16. The boxes wasn't opening after say triple the amount tapped and obviously it takes money for each tap. What's with that? Why wasn't the boxes opening? I won't deposit again.
14 March 2026
Unprompted review
Reply from Katanaspin
Hi Nat!
Thank you for sharing your first experience with us and your concerns!
We would live to dispel any uncertainty and help you get to the bottom of this, let us work together and discuss this via mail. Please mail us with subject ''Trustpilot'', so we can intervene and elaborate.
From what you say, it sounds like a game round issue, but we are not sure. Whatever the case is, we are well prepared to assist you!
Thank you for your time!
Katanaspin Team
Reply from Katanaspin
Hi Lisa!
Thank you for the feedback!
We always have our players in mind and try to provide bonuses when we can! You can check our promotions tab page in the meantime!
Happy bonus hunting and enjoying our services!
Thank you for choosing us for your online casino,
Katanaspin Team
Amazing amazing amazing espcily Rory…
Amazing amazing amazing espcily Rory from support
11 March 2026
Unprompted review
Reply from Katanaspin
Hi Jess!
Kudos to Rory indeed, he must be very good in order to make such a good impression.
Thank you for sharing and best of all,
Katanaspin Team
I’m really not sure about this company…
I’m really not sure about this company and I’ll let you know in a few days if I’m wrong, they allow me to deposit constantly, withdraw £100 as that’s the minimum you can, took a week for me to get it and I gave them verification, have deposited lots since but no wins, tonight I won £350, over couple hours, i withdrew £100, £150, £100 declined and asked for my bank card details and my bank statement which Iv sent. The reviews Iv read are terrible, and now i feel like Iv been scammed. Iv enjoyed the games, but now finally won they stop you taking. I’m from the UK and usually use sky vegas.
Update 10/3/26 they’ve already verified my account, so Iv just withdrawn again, see if it works, so I’m actually now hopeful, and hope to change review.
Says will receive within 24 hours. But they still haven’t done the first step which is checks, compared to other online casinos seem they drag it out as long as possible to pay you your money out. That’s if they do pay it out or find another reason to stop it again.
Update/ 11/03/26 midnight Still not even passed the first check, now they saying 72 hours before that done and then could be another week until recieve funds of £370 that Iv won. Will now not deposit another penny. It’s not looking likely that I will receive and all the negative posts you read are actually correct, for the one that says they got it in 24 hours, absolutely not true.
Update 18:26 11/3/26. Still exactly same haven’t even processed withdrawal, a con that they are still doing checks, so as it stands would advise anyone not to use this company. No betting company needs to check every withdrawal every time you withdraw once they’ve done their initials checks on you. I will not deposit another penny.
9 March 2026
Unprompted review
Reply from Katanaspin
Hi dear Kirby!
Thank you very much for your comment and for the feedback provided! This gives us more insight of how our players feel and where we can improve in terms of procedures and other related changes.
We do appreciate you and would like to confirm that we can see that both your most recent withdrawals have been sent out by us 2 days ago, and all appears to be well!
Sometimes verification can take time but in your case, your documents have been approved within minutes and we have tried to process the funds as per our rules (usually much faster),
Thank you for choosing us for your online casino operator!
Katanaspin Team
Took ages to pay out
8 March 2026
Unprompted review
Reply from Katanaspin
Hi Connor!
Totally understandable and thank you for sharing! We are here for you to check and advise. With that in mind, if this is not resolved, please kindly contact us via mail with subject Trustpilot, so that we can review your profile and provide further help.
We would like to clarify that quite often the funds are sent out very fast, but other processes or details can cause a delay. Such as pending verification, or funds having been sent from our end but pending on your provider's end, bank holidays, weekends etc.
Best regards and thank you for understanding,
Katanaspin Team
Too lpng for withdrawls to get to you
9 March 2026
Unprompted review
Reply from Katanaspin
Hello Christopher!
We do hear you and understand you! Thank you for sharing!
We are here for you to check and advise. With that in mind, if this is not resolved, please kindly contact us via mail with subject Trustpilot, so that we can review your profile and provide further help.
We would like to clarify that quite often the funds are sent out very fast, but other processes or details can cause a delay. Such as pending verification, or funds having been sent from our end but pending on your provider's end, bank holidays, weekends etc.
Best regards and thank you for understanding,
Katanaspin Team
Try to verify my account to make a…
Try to verify my account to make a withdrawal but the page just won’t load up at all and seem to be stuck from here
7 March 2026
Unprompted review
Reply from Katanaspin
Hi Keiran!
Thank you for sharing!
We are here for you to check and advise. With that in mind, if this is not resolved, please kindly contact us via mail with subject Trustpilot, so that we can review your profile and provide further help.
In such cases, we do recommend basic troubleshooting steps, as things outlined in your comment sound like a temporal technical issue. We do urge you to mail us, so we can help both with verification (if needed) and with the technical issue.
Hopefully all is well,
Katanaspin Team
Dont download and play this app
Dont download and play this app! It will take you forever to withdraw your money. It will only bring you stress even if you win.
5 March 2026
Unprompted review
Reply from Katanaspin
Hello, Jay!
We're sorry to hear that your experience with our site didn't meet your expectations. We are committed to providing excellent service and continuously improving.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 72 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
Your withdrawals have been successfully processed on our side on March 7th. If you do not receive the funds in your bank account within the specified period, please contact us at support@katanaspin.com with the subject line "Trustpilot," and we will assist you promptly.
Best regards,
KatanaSpin Team
Awesome site very enjoyable really…
Awesome site very enjoyable really recommend it
6 March 2026
Unprompted review
Reply from Katanaspin
Hello Harry!
Thank you for your amazing feedback! We’re thrilled to hear that you find our site awesome and enjoyable, and that you would recommend it. Creating a fun, reliable, and engaging experience for our players is always our top priority, so it’s wonderful to know that we’re meeting your expectations.
Your kind words inspire our team to continue delivering top-quality service and exciting gameplay. We hope you keep having many more fun and memorable moments with us!
Best regards,
KatanaSpin Team
Very easy and they appreciate players…
Very easy and they appreciate players and quick replies really enjoy it
Nariman Mahmoud
6 March 2026
Unprompted review
Reply from Katanaspin
Hello Nariman!
Thank you for sharing your experience! We’re delighted to hear that you find our platform easy to use and that you appreciate the way we value our players. Fast and helpful replies are something we always strive for, and it’s wonderful to know that it makes your experience enjoyable. We hope you continue to have a great time on KatanaSpin!
Best regards,
KatanaSpin Team
Really helpful and happy with her…
Really helpful and happy with her cantact
5 March 2026
Unprompted review
Reply from Katanaspin
Hello Michael!
Thank you for your feedback! We’re glad to hear that you found our team helpful and that your contact experience was positive. Providing friendly and effective support is very important to us, and it’s great to know that it made your experience enjoyable. We look forward to continuing to assist you whenever needed!
Best regards,
KatanaSpin Team
Such a amazing site I highly recommend
Such a amazing site I highly recommend, the agents are lovely and help with anything! Bonuses and cashback each week is great to! Definitely recommend these!
5 March 2026
Unprompted review
Reply from Katanaspin
Hello Beckie!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our site amazing and that our agents have been helpful and friendly. It’s also great to know that you enjoy our weekly bonuses and cashback offers.
Your recommendation means a lot to us, and we’ll continue working hard to provide a fun, rewarding, and supportive experience for all our players.
Best regards,
KatanaSpin Team
SCAMMING SCUMBAGS STOLE MY MONEY POLICE…
SCAMMING SCUMBAGS STOLE MY MONEY POLICE AND LAWYER WILL BE INVOLVED IF NO RESPONSE IN 48 HOURS
3 March 2026
Unprompted review
Reply from Katanaspin
Hello Patrick!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
BE WARNED OF THIS SITE
BE WARNED OF THIS SITE, THEY WILL NOT YOU WITHDRAW WILL ASK FOR BANK STATEMENTS, AND MAKE IT AS HARD AS POSSIBLE TO WITHDRAW.
STAY AWAY FROM HERE LILE YOUD STAY AWAY FROM THE PLAGUE
28 February 2026
Unprompted review
Reply from Katanaspin
Hello James!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Do not go by the positive 5 stars…
Do not go by the positive 5 stars reviews because they are the scammers who built this scamming website. Be warned if you are a genuine person you will not win a penny/euro. Your money will reel off and all they will do is ask you to deposit. DO NOT WASTE YOUR MONEY ON FRAUDSTER WEBSITE.
24 February 2026
Unprompted review
Reply from Katanaspin
Hello Dwain!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Fun games
Fun games. Great customer service and great payouts and extra bonuses
19 February 2026
Unprompted review
Reply from Katanaspin
Dear Lisa,
Thank you for the great review!
We take pride in our support team and our game variety. It is quite awesome that you enjoy both of those aspects. Everyone appreciates fast pay outs as well, we do understand how important that is and try to always deliver on that metric as well!
Best regards,
Katanaspin Team
Been over 24 hours and my withdrawal…
Been over 24 hours and my withdrawal still hasn't arrived and just been reading the reviews on people not getting paid now im worried mine won't be paid out!as soon as im paid i will update the review how quickly does payments take?update money went in after a couple of days and have been playing since
17 February 2026
Unprompted review
Reply from Katanaspin
Dear Tammy,
Thank you for your review, please let us know if this is now resolved.
As you might be aware, we do process the funds according to our rules and then the payment is processed by your provider, which may take some more time, based on provider, payment method, holiday or weekend days.
You can mail us with subject Trustpilot, so that we can review that further, as no contact information was provided upon request.
Best regards,
Katanaspin Team
They are really understanding and they…
They are really understanding and they offer wide range of games to play will recommend definitely
16 February 2026
Unprompted review
Reply from Katanaspin
Hi Anthony!
Thanks for the good vibes and honest opinion! We indeed have lots of games and try to be really understanding, patient and kind when it comes to customer interaction.
We thank you for your time and best regards,
Katanaspin Team
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