Kassucasino Reviews 59

I made a withdrawal for £500 from kassu Casino and I have not received any of the winnings I requested to withdraw and when I try to log into my account now it is saying that my account has been closed and I did not close it.. I have sent numerous emails to them and nothing is being done about it.. I just want the money I am entitled to from them. My account has been verified and everything is in order for me to receive my withdrawal so can someone please advise me what I should do next as I've lost all trust in their site and the representative's who should be assisting me but just ignore me.

Wow what a site how can they get away with just blatantly robbing people I send that much verification in they verified my account now nearly 2 weeks later there doing other checks after accepting my deposit I can’t play anything so I went on chat and all because I was complaining where my money was they closed my account and kept my money a mother of kids with a disability and they take my money knowing they were never ever going to give it back I have informed the police and my solicitor when I asked for the managers contact number for the police they refused to give me it to me that says it all I hope there closed down immediately the reviews should say it all not a good one on site and I’d there are it’s the casino themselves it’s as simple as that PEOPLE DO NOT PLAY THIS SITE NOTHING BUT SCAMMERS TAKE YOUR MONEY AMD KEEP IT THEN JUST BLOCK YOU I HIPE THEY ALL HO TO JAIL
ME THATS ALL THEY DESERVE

If could not give them a star at all I wouldn't. So been self excluded from my account but there still a balance into my account. They emailed me to say they will refund me that. For few days nothing happened. So when I contacted customer services they said I needed to verify myself and once done they will refund my balance of 600 pounds. We'll it's been 3 weeks and still waiting. You never get a straight answer you raise a complaint which no one replied to this is a joke of a company a scam. I have reported them to the Gambling Association and I want to warn people away from them

Hello I have read the reviews and can only confirm everything that is going on. The whole thing is a complete fraud which you realise quickly when you attempt to withdraw. I only won £700 and there’s a process everyone alludes to in the reviews. Constantly asking for more details, always saying that you didn’t upload correctly. I uploaded all my documents again today and they say I haven’t. I’m not sure how they get away with this.

I have had to give this service a star but don’t use these absolutely disgusting I placed a bet 15.00 and won 175.00 they have treated me badly they are saying my Apple Pay is not right I’ve sent them documentation after documentation and they are still refusing to pay me my winnings absolutely disgraceful I’m not letting this drop

Update I threatened them with IBAS and they paid this today but I would never ever use these again full stop BEWARE

Awful. I’ve waited 7 months for a payout from this company. Every time you provide them with something, they want something else. Absolute farce. Report them to the gambling commission and contact IBAM who will support you getting your money back but they will still refuse to refund.

Worst customer service that I have ever had rip off company and should be shut down

Read all the comments here, think I must be luck have had no problems with this company fast verification and no problems withdrawing money.

WORST CUSTOMER SERVICE EVER! THEY DONT EVEN TREAT YOU LIKE A HUMAN. COMPLETE INCOMPETENCE! STAY AWAY FROM THIS PLACE AS THEY HAVE NO IDEA HOW TO OPERATE AND I HAVE HAD TO COMPLAIN TO THE GAMBLING COMMISSION.

Wish I had look into these reviews before signing to kassu casino. Signed up for this casino beginning of January and made a deposit of 30 Canadian for it not to be credited in my account. When asked about it on they live chat, they said that it was pending and allow it 24hrs before it processed. We'll 24hrs later it still wasn't credited, so I emailed they support for then to say that my deposit was declined and allowed 5 business days for it to be back into my account,we'll 20days and counting with every proof of bank statement they've asked me, I'm yet to receive my deposit that was sent to this casino back into my account. So I'm here to advice people to say away from this casino and believe every review on there.

Worst casino ever it’s a pure scam. Still trying to get my withdrawals weeks later after sending over 39 documents.

This casino is litteraly scam! Stay away. Been trying to withdraw, but they refuse to vertify my documents. Tried to send them 10times what they asked for, but everytime there was some stupid reason to decline it. Do yourself a favour and stay away. SCAM

DO NOT USE THIS CASINO !!!

READ THE REVIEWS THEY SAY IT ALL....

Slow verification. Slow customer service.
The verification process is painfully slow. Depositing is instant as usual with these poor run sites.
The live chat is always too busy. Just another flashy casino with poor customer care. Avoid avoid avoid.
1 week after I CLOSED my account they are still sending me emails looking for more verification docs.

Awful. Do not deposit believe the bad reviews. I was sceptical as had an ok experience until recently when using £50 bonus funds decided to do a little bonus hunt on low stakes . Won 150 on game for all bonus money to disappear from this and every other game I had saved, I know it's not cash but it's the principle now. Proof sent still waiting since 18th November for "other department " to contact me. Customer service response we cant help?!
Completed survey and you guessed it had a reply within days due to the negativity of it.

Talletin 20€, rahoja ei koskaan tullut pelitilille. Eikä palautunut pankkitilille. Huijauskasino. Scam casino. Take your deposit and you can say bye bye to your money.

Happy to take money but not sure on winnings yet I’m hoping they prove wrong so I can show everyone in here wrong I’m going to give it until tomorrow if nothing then I will update everyone and be taking to papers ect

DO NOT use this casino! They are AWFUL! I wish I read the reviews before joining! I withdrew £1800 sent them all documents. They’ve asked for pictures of my bank card several times which I have game them! They will do anything to delay winnings! They want to know the ins and outs of everything, what’s your neighbours dogs name? BEWARE!!!

They owe me money making me I'll trying to get it just excuses not to pay out WHY are they still allowed to trade need gambling commission to stop this just excuse after excuse with them