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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, highlighting the exceptional support and dedication of the tutors. People frequently mention the clear explanations and patient approach of the teachers, which significantly boosts students' confidence and understanding. The user experience is often described as positive, with many appreciating the flexibility and effectiveness of the lessons. However, some people were dissatisfied with the payment process, reporting issues with billing and difficulties in obtaining refunds. A few other people also felt that the customer service was inconsistent, with issues like slow communication, tutors not attending lessons, and a lack of accountability.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, particularly praising the tutors for their... See more

Service

Users describe ambiguous interactions with service. Many reviewers praise the tutoring service, highlighting... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the clear... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express frustration with poor... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and money being taken... See more

Based on these reviews

Rated 5 out of 5 stars

Deepak has been an incredible support for my daughter and her progress in math has been outstanding. Since working with him, she has moved up to a higher level at school and is now on a very posit... See more

Company replied

Rated 5 out of 5 stars

I’m really grateful for my English teacher, Olumide. His lessons are clear, helpful, and always enjoyable. He explains things in a way that makes everything easier to understand, and he’s always p... See more

Company replied

Rated 5 out of 5 stars

My experience with Kassoom was so great. My daughter had troubles with her GCSE English language, even at the last moment until we met Kassoom. We had started the classes after the Easter holiday. The... See more

Rated 5 out of 5 stars

I was urgently looking for a maths tutor for my two children aged 15 and 12, when I came across Kassoom. I've been with Kassoom for 4 months and my kids have really settled well with their maths teach... See more

Company replied


Company details

  1. Tutoring Service
  2. Career and Education Provider
  3. Private Tutor

Written by the company

The Highest Quality Tutors at the Unbeatable Prices! Kassoom has the highest quality curriculum experts as tutors. We have 1000's of past exam practice questions across all subjects /topics to ace exams. We have the highest interactivity to maximize results. Take a FREE TRIAL, take advantage of any SPECIAL OFFER and see for yourself!


Contact info

4.2

Great

TrustScore 4 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Issue resolved — good teaching quality, but initial experience could be clearer.

Issue resolved — good teaching quality, but initial experience could be clearer.
I previously had concerns regarding unclear terms and billing. To their credit, Kassoom reviewed the matter and resolved it amicably.

The maths teacher allocated to us was actually very good, and the teaching quality was strong.

There is still room for improvement in terms of scheduling and communicating commitments upfront, but overall a fair resolution was reached.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Promising start which deteriorated in…

Promising start which deteriorated in days. Promises to have lessons on days of my choosing within a few days dragged on for weeks... Took two weeks of charges from my credit card. Cancelled the whole thing after not on single lesson arranged. Promised refund in April ("our refund budget is now closed so we will refund in April") This was on one of those rare phone calls they gave me - ultimately trying to get me to continue with a non existent service. Said no as totally let down at this point. Still no refund. Cancellation confirmed by email but they still have not issued a refund. I have cancer so cannot afford to lose over £116 as now can no longer work. They don't answer the phone once you sign up. The6 fob you off on what's app and ignore emails. Dreadful. Avoid at all costs.

28 February 2026
Unprompted review
Rated 4 out of 5 stars

I wanted an affordable tutoring…

I wanted an affordable tutoring solutions in the UK, and this platforms delivered great results. My daughter is improving everyday.

11 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Cortney

Thank you for sharing your experience. We are delighted to hear that our platform was able to provide an affordable tutoring solution and that your daughter’s progress has been so positive.

At Kassoom Tutoring, we are committed to delivering high-quality support that is both accessible and effective. Seeing students improve day by day is the ultimate reward for our team, and we are glad that our approach is making a real difference for your daughter.

We sincerely appreciate your trust in Kassoom and look forward to continuing to support her learning journey.

Best,
Chris
Customer Success Team

Rated 4 out of 5 stars

Armton was very helpful and detailed…

Armton was very helpful and detailed all the lessons that had been taught

28 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Alpesh

Thank you for your feedback. We are pleased to hear that the guidance provided was helpful and that the lessons were clearly explained.

At Kassoom Tutoring, we place strong emphasis on clear communication and ensuring that both students and parents have a thorough understanding of lesson content and progress. Providing detailed support is an important part of our commitment to effective service delivery.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

Aahil

Constructive feedback

27 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Mumtaz,

Thank you for your feedback regarding Aahil. We greatly value constructive feedback as it aligns with Kassoom’s ethos of continuous improvement and student-focused learning.

At Kassoom Tutoring, our core philosophy is to provide personalized, high-quality academic support while fostering a culture of open communication and reflection. Constructive feedback from parents, students, and tutors is a vital part of this process, as it allows us to refine our teaching methods, adapt lesson plans, and ensure that every student receives the guidance and support they need to succeed.

We appreciate your input and thank you for contributing to our commitment to excellence and the ongoing development of our learning programmes.

Best
Chris
Customer Success Team

Rated 4 out of 5 stars

As an AQA student so far I am happy…

As an AQA student so far I am happy with my tutor. The professional instructor adhered to the schedule.

2 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Steve

Thank you for your feedback. We are pleased to hear that your experience as an AQA student has been positive and that your tutor maintained a consistent and professional schedule.

At Kassoom Tutoring, we prioritise structured lesson delivery, reliability, and high standards of instruction to ensure that each student receives the support they need to achieve their academic goals. Your satisfaction reflects our commitment to providing effective and professional tutoring services.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

It’s been so great to not only get a…

It’s been so great to not only get a tutor who my daughter really likes but the teaching plans and visibility is great for parents. Thanks to Armton for taking me through it.

19 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Thank you so much for your wonderful feedback. We are delighted to hear that your daughter enjoys her lessons and has connected well with her tutor—this is incredibly important to us, as a positive learning relationship has such a meaningful impact on a child’s progress and confidence.

We’re also pleased to know that our teaching plans and parent visibility features have been helpful for you. We believe that keeping parents informed and involved is key to a successful learning journey, and we’re glad this has added value to your experience.

Thank you as well for your kind words and recognition of Armton’s support. We will be sure to pass along your appreciation to him. Our team is committed to providing supportive, structured, and high-quality tutoring, and feedback like yours inspires us to continue delivering our very best.

We truly appreciate your trust in us and look forward to supporting your daughter’s academic progress every step of the way.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

My son completed his studies with good…

My son completed his studies with good grades thanks to his tutor. The flexible timings and regular support were very helpful.

6 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Thank you for your kind review. We are very pleased to hear that your son completed his studies with good grades and that our tutoring support played a positive role in his academic success.

We’re especially glad that our flexible scheduling and regular support proved helpful for your family. We understand how important it is to balance academic and other commitments, so we strive to provide a service that is both convenient and supportive for students and parents alike.

Your feedback means a great deal to us, and we are grateful for the opportunity to have supported your son throughout his studies. We wish him every success in his future academic and career endeavours.

Thank you for trusting us with his education.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

Great support from liason team

The laison team walked me through the individual lesson plan, tests results, and how to access the previous class recordings. Armton, responsible for the academic liason, was very thorough, professional, and courteous.

17 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Thank you for your feedback. We are pleased to hear that our liaison team was able to provide clear guidance on the individual lesson plan, test results, and access to previous class recordings.

Dear Ishrat

At Kassoom Tutoring, we place strong emphasis on professional, thorough, and courteous support, ensuring that parents have a full understanding of lesson structure, student progress, and available resources. Providing clear and accessible guidance is a key part of our service delivery, and we are glad to know that this was achieved during your experience.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Rated 4 out of 5 stars

I was looking for an affordable tutor…

I was looking for an affordable tutor for my daughter in the UK, and I’m glad I found this service. Her grades have improved a lot.

4 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Thank you so much for your kind and heartfelt feedback.

We understand how important it is to find an affordable tutor without compromising on quality, and we’re so glad that you chose our service for your daughter.
It’s wonderful to hear that her grades have improved, and we are very proud of her hard work and progress.
We truly appreciate your trust and support, and we look forward to continuing to support her learning journey and helping her achieve even more success.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

Very accommodating and very well at…

Very accommodating and very well at communicating and helping with specific needs for lessons.

12 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Thank you for your feedback. We are pleased to hear that you found our team accommodating and that communication and support around specific lesson requirements met your expectations.

Dear Carlene

We place strong emphasis on understanding each student’s individual needs and ensuring that lessons are arranged and delivered in a way that is both effective and well-coordinated. Clear communication and flexibility are important parts of our service delivery, and we continuously work to ensure that families receive consistent and reliable support.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

the meeting with Kristel made me aware…

the meeting with Kristel made me aware of some things which I can use for my son benefit

12 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Ronald

Thank you for your feedback. We are pleased to hear that the meeting was informative and provided useful insights to support your son’s development.

At Kassoom Tutoring, we are committed to delivering structured guidance and ensuring that each interaction adds value to both students and parents. Our focus remains on providing clear, practical support that can be effectively applied to enhance the learning experience.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

Highly Resposive

We have been with Kassoom now for just a little under two weeks. Besides the timeframe i have had a great experience with Kassoom so far. Armton has been very helpful in understanding how Kassoom run and how they plan on assisting my child with guaranteed grades.

11 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Mrs Choto,

Thank you for your feedback and for sharing your experience so far. We are pleased to hear that your onboarding experience has been positive and that the information provided has helped you understand how Kassoom operates and how the academic support programme is structured.

We place a strong emphasis on being responsive, particularly during the initial stages, as we understand how important it is for parents to have clarity on lesson structure, planning, and academic goals from the beginning. Our team works to ensure that each student receives a structured support plan, clear lesson scheduling, and ongoing academic guidance aligned with their targets.

We appreciate your trust in Kassoom at this early stage of your journey with us, and we look forward to continuing to support your child’s academic progress and overall learning experience.

Best,
Chris
Customer Success Team

Rated 5 out of 5 stars

Very good for convenience

Very good for convenience. Tuition times for around my life. Affordable as well. Armton listened to my ideas and concerns and was helpful in getting the right level of support for my child.

9 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Shanaz

Thank you for your thoughtful feedback.

We are pleased to hear that you found our service convenient and that the flexibility of tuition scheduling was well suited to your routine. Providing accessible and adaptable learning options is a key part of our commitment to supporting families effectively.

It is also encouraging to know that the affordability of our programmes met your expectations, as we strive to ensure quality academic support remains accessible without compromising on standards.

We are particularly glad to hear that your concerns and ideas were carefully considered and that the appropriate level of support was arranged for your child. At Kassoom Tutoring, we place strong emphasis on understanding individual student needs and tailoring our approach to ensure the best possible learning outcomes.

We sincerely appreciate your feedback and thank you for your trust in our service. We look forward to continuing to support your child’s academic progress.

Best
Chris
Customer Success Team

Rated 5 out of 5 stars

Great communication and easy to follow…

Great communication and easy to follow up your child progress on their personal planned lessons page . Thanks to Armton who guided me to access this page and use it

9 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear Raghda,

Thank you for your feedback. We are pleased to hear that you found the communication clear and that the Personalized Lesson Plan (PLP) is easy to use for tracking your child’s progress.

We place strong emphasis on maintaining clear communication and providing parents with accessible tools to monitor lessons, recordings, and academic progress. Ensuring that parents can easily navigate the platform and stay informed is an important part of our service delivery approach.

We appreciate your feedback and thank you for choosing Kassoom Tutoring.

Best
Chris
Customer Success Team

Rated 5 out of 5 stars

Theresa Armstrong

Theresa started at a low base with 3 science subjects. Her tutors, Anas and Winston helped her to improve significantly in a matter of a few months. The support team, including, Arias, Pam and Armton were also excellent. I would be happy to recommend Kassoom to others.

9 March 2026
Unprompted review
Kassoom logo

Reply from Kassoom

Dear John

Thank you for taking the time to share your feedback.
We are pleased to hear that Theresa has made meaningful progress across her science subjects within a relatively short period.

It is encouraging to know that the combined efforts of the tutors and the wider support team contributed positively to her learning experience. At Kassoom, we place strong emphasis on structured academic support, consistent lesson delivery, and ongoing coordination between tutors and our support team to ensure each student is guided effectively.

We also prioritise regular communication and operational support to ensure that both students and parents have a clear understanding of progress, lesson access, and overall programme structure.

Your recommendation is greatly appreciated, and we thank you for your trust in Kassoom Tutoring. We remain committed to maintaining high standards of service delivery and academic support.

Best,
Chris
Customer Success Team

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