Kaspa's Desserts Reviews 

373
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, citing issues like finding packaging in milkshakes, stale cake, undercooked crepes and waffles, and desserts arriving cold. Reviewers also frequently reported problems with their orders, including incorrect items, missing components, and orders not being delivered as expected. Some people were dissatisfied with the staff and service, describing interactions as rude, slow, and disorganized, with some experiencing long wait times and unhelpful responses. However, some customers also noted positive experiences, praising the delicious food, wide menu selection, and friendly, attentive staff members who provided good service.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers reporting extremely rude,... See more

Product

Consumers find product quality to be ambiguous, with some reviewers praising the huge menu selection and... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing significant dissatisfaction,... See more

Quality

People report negative experiences with quality, with many reviewers expressing disappointment with food... See more

Order

Reviewers highlight negative aspects of order, with many reporting incorrect items, missing components, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Customer services deserve to 2.5 star as they had been so rude may be I wear scarf, I have check the seating place my kids did not like to eat in so I have order only simple Vanilla ice cream in cup f... See more

Rated 1 out of 5 stars

Ordered a late-night Crunchie milkshake, only to discover after drinking a fair amount of it, that it wasn't just "Crunchie flavour." It was apparently Crunchie wrapper flavour too. Nothing quite... See more

Rated 1 out of 5 stars

Do not buy the Rainbow Unicorn latte! Unfortunately yesterday wasn’t a good visit to jkasper’s desserts. In the end as the food made my stomach turn immediately after consuming it. I tried to speak... See more

Rated 1 out of 5 stars

Staff do not know how to smile with zero customer services, one order was wrong and had a hair within it! No apology just changed it with no comments. If you want to go somewhere that is overpriced wi... See more


Company details

  1. Dessert Restaurant
  2. Ice Cream Shop

Written by the company

Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(373)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Health Hazard

Last waffle place in my town so with kids I've got no choice😂But never again,waffle shrinks & price increases but granted it's our choice to go.Young lady on till so miserable & quite clearly not wanting to be there.Dirty stains on interior sign,could be milkshake but looks like human excrement,think it was after visiting toilets.🤮Toilets cacked in poo,wee & pubic hair & you could see that it had been there a long time,beyond foul.Floor swimming in urine.Are the owners sight impaired or just don't give a damm.Will never visit again.Do we still have a public health department in the UK?How can places like this stay in business.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

I’ve recently left a great review and I…

I’ve recently left a great review and I visit here often , today will be my last. We had lunch in town and fancied something sweet so I had a crepe and my partner one of the half waffles on the kids section… the plate! Who in their right mind plated this dessert up? And it could have been for a child! The plate had a big sharp chip take out of it,about 6 cms long and 2 cms wide. there is no way u could miss that, I told a waitress, she just shrugged her shoulders , then after I went and asked for the manager, they man said that’s me, and again just started and shrugged his shoulders, not good enough. No one cared, no one seemed bothered. Seriously terrible service. If my complaint had been heard I wouldn’t have had to write it here!

30 August 2025
Unprompted review
Rated 4 out of 5 stars

Best desserts ever

The desserts were very good quality and we were amazed at how quick they were making it, the desserts are also balanced with the strength of flavours and sizes. One thing to improve on though was the customer service as they didn’t really speak much and it was hard to know what to do.

1 August 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Thank you for your review Dexter. We will take your comments regarding customer service into consideration. We hope to see you again soon at Kaspa's Plymouth.

Rated 1 out of 5 stars

never go

the food is cold took 45 min for 4 milkshakes

19 July 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Ihsaan, thank you for getting in touch with us. We are sorry to hear about your order. If you have ordered through delivery, the platform you used will be able to help you with any delivery issues that you have had.

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Order received was incorrect and Kaspa Desserts are refusing to issue a refund. Over priced and poor customer service. I will be taking this further.

22 July 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Emma, We are sorry to hear about this. If you have ordered through delivery, the platform you used will be able to help you with any delivery issues that you have had.

Rated 4 out of 5 stars

Kaspas Plymouth

The food is really great and the people are very kind with a nice smile. The food is nicley repersented and looks amazing and tastes amazing

12 July 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Thank you for the lovely review Loza!

Rated 1 out of 5 stars

Run away, and don’t look back.

If you’re looking for food so bad that you wouldn’t give it to your dog, you’ve come to the right place. These guys definitely know how to produce so called food that, in my view, is only fit for a cesspit. Avoid at all costs, the tasteless desserts are served cold. Outrageous that they can get away with this garbage.

30 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Steve, we are sorry to hear about this. I can assure you that this is not the usual Kaspa’s standard and we aim to create a magical experience for everyone who walks through our doors. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.

Rated 2 out of 5 stars

The basque cheesecake is not nice

The basque cheesecake is not nice, it isn’t proper basque it’s more like a New York cheesecake, I could taste the gelatin! The strawberry cheesecake frappe tasted like nesquick! When you pay Kaspa prices you expect better!

29 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Angela, we are sorry to hear about this. In order for us to investigate further, can you please fill out the contact form on: www.kaspas.co.uk/contact/ so we can look into this for you.

Rated 1 out of 5 stars

Beware of this scam!!

Beware of this scam!!! I ordered and followed the carrier on the app. He went to the top of my road, called me once and hung up, then drove off, never delivered my order and as of yet have been robbed of £53.58

22 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Kelly, we're sorry to hear about your experience with the delivery driver. We advise you to please contact the platform in which you placed your order, as we do not use our own delivery drivers.

Rated 2 out of 5 stars

Frozen waffle or a sundae soup anyone?

I ordered online at 5pm, requesting delivery at 6:30. It arrived 7:10 with no communication & it was cold, not Luke warm just stone cold. My husband had a sundae which was £14 (shocking I know but desperate times and all that) and it was just like a sundae soup - all melted. Very disappointing- we only ordered a chocolate waffle and a sundae and it came to £22 and that was with £8 off (madness!) Definitely not worth the price unfortunately.

22 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi LJRoots, thank you for getting in touch with us. We are sorry to hear about this. If you have ordered through delivery, the platform you used will be able to help you with any delivery issues that you have had.

Rated 2 out of 5 stars

Over 2hours wait for a delivery

Over 2hours wait for a delivery. This is not acceptable so I cancelled my order . How can it take 2hours to make 2 milkshake and deliver them

15 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Rob, we're sorry to hear about your experience with the delivery time. We advise you to please contact the platform in which you placed your order.

Rated 5 out of 5 stars

Amazing service

Amazing service ! We had 19 in our party celebrating Eid, booked 3 hours in advance as wanted to have the right amount of seats. Staff were so quick and every dessert was to perfection ! Thank you Kaspa ! We had the best time

6 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Jennifa, thank you for this amazing review and we hope you had an amazing Eid with us!

Rated 1 out of 5 stars

I don't have nothing against the…

I don't have nothing against the workers, the only one thing that is upset me, is some of the poor quality products they are selling, very expensive, very low quality , the chimney cake is one of them, expensive and nothing compared with original chimney cake tasting....

5 June 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Hi Paulo, thank you for your message and we're sorry to hear you did not enjoy your experience at the Lewisham branch. Please reach out to us on our contact form should you wish to discuss this further: https://kaspas.co.uk/contact-us/#contact-section

Rated 5 out of 5 stars

Food

The service was really nice, the people were friendly. I got the Bueno Cookie Dough and it was very rich, quite sickly on an empty stomach but it was delicious. The Cinnabites were like cinnamon churros except softer. Overall, it was a lovely, the food is always great but I would say, don't go on a completely empty stomach, might not be able to finish it all. Also get a drink, some of the foods can be claggy but it was really nice.

28 May 2025
Unprompted review
Kaspa's Desserts logo

Reply from Kaspa's Desserts

Thank you for this lovely review Sian!

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