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Made a deposit that was pure cash
Made a deposit that was pure cash, no bonus attached. Went to withdraw the winnings from it, was told the balance was locked because a previous bonus had unfinished wagering. Cash should be treated separately. Rules make no sense.
Balance vanished after a short crash.
Sent my documents at lunchtime and by…
Sent my documents at lunchtime and by two in the afternoon the account was fully verified. Even got a confirmation email that specifically listed what was approved. Good transparency in the process.
For a small withdrawal they asked for…
For a small withdrawal they asked for six months of pay slips and a signed letter explaining my source of income. Utterly disproportionate to the amount involved. Feels like a strategy to make players walk away from a cashout.
Logging in from a new IP does not…
Logging in from a new IP does not trigger a full re verification or a phone call. Just a normal login with two factor confirmation, sensible risk based approach. Security without treating me like a suspect.
Every third or fourth login the site…
Every third or fourth login the site fails to load my balance for a solid minute. Meanwhile any bonus timers keep counting down. Have complained multiple times and got the standard try clearing your cache response. Zero interest.
Started using this site a year ago when…
Started using this site a year ago when chat replies were instant, now the average wait is fifteen minutes. Same tier of support, way worse service. Something has clearly changed internally.
Deposited but money disappeared
I made a deposit of $50, which was taken from my card, but it didn’t show up in my casino balance at all. Support took three days to find the deposit and add it to my account. I couldn’t play at all, and I was just confused as to where my money was. It was a very stressful experience.
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