karenmillen.co.uk Reviews 

Same experience as others: the customer service is non-existent. there is no phone number. My return was lost by EVRI and I receive just reird promises of a refund with no refund. AVOID THIS SCAM! Wish I read all these reviews

Disgusting service - damaged item - no refund and now 4 Weeks !!! Will never buy from here again !!! Replies 48 hours - promised money on Wednesday and still nothing !!! Fed up
Of talking to a robot - please give me some customer service !!

Two orders were turned around and returned promptly but I am still awaiting a refund for both. Both returns were tracked so I know they were received. Chasing it is proving difficult as there’s only a ‘bot’, no customer service number to call. I’m owed over £400 in refund. It’s appalling service compared to the majority of other companies I have purchased online from. I have also posted this on the other karenmillen.com that comes up in a TrustPilot search.

I would give no stars if I could

Day 3 of trying to contact customer service and speak with someone to raise a complaint.

No one replies, on WhatsApp Facebook or chat.

Absolutely awful service

I never received the coat i paid for , it was sent to the wrong address. The photo Evri provided as proof of delivery was not my front door. It was a clear mistake and no one is even acknowledging it . I have tried email , Chatbot, customer service - no response - not even an email to acknowledge my complaint .
Never Never buy from them - The worst shopping experience ever.

Worst customer service ever. No response. Evri said they delivered but they didn’t. Photo is of Evri Van. No response from Karen Millen
Totally shocked

Terrible customer service can’t get through on any social media except with ai fed up my parcel has gone missing

It passed 70 days since I’ve sent my items to Karen Millen and if before they at least replied on What’s up and even emails,- now for two weeks they just ignoring, no updates what so ever
Never thought that I have to read the reviews for so reputable business but I should,
I hope Your are smart enough do it before buy

Awful customer service. EVRI delivered my order to a different address - the photo of the front door they left the package in front of is not my front door. It's been over a week now and still not resolved. Unsurprisingly EVRI have been useless and so have Karen Millen. I took out Swap Protect so have completed the claims form and I haven't even had a response from them. I will never order from Karen Millen again.

I’m really disappointed with the customer service and refund process. I returned my order on the 8th of November and still haven’t received my refund. When contacting Karen M customer service via WhatsApp, I only receive automated AI responses saying the refund is being processed, with no real updates or support.

With it being Christmas time, I could really do with the £300 refund, and the lack of communication has been really frustrating. Sadly, this experience has put me off ordering from them again.

I sent a return of over £400 back to Karen Mullen on 24th November2025, tried to contact customer service through various channels to get an update on my refund and all I get is exactly the same automated message saying that my refund period has been exceeded and I will be transferred to an agent, which never happens. I am
Now out of pocket for a huge amount of money and no update regarding my refund. Never, never again I will
buy from Karen Mullen, as it is proven to be a complete scam. There are many other nice shops out there that offers a decent service and does not try to keep clients money.

I wish I could give KM zero stars. I do most of my shopping on online, I have never experienced such an awful customer service. Took them two weeks to respond to my emails and this only occurred when I sent them a WhatsApp message. What is the point of having a customer service email address? It makes no sense.
I returned goods and wanted a refund but I made an error, and now I have a gift voucher. I wanted to discuss this.Informed today this can not be changed, annoying!

I’m not one to leave reviews, but in this case I couldn’t not. I’ve had an awful experience with Karen Millen and would not recommend them based on how my refund has been handled. I returned two dresses, and the parcel was confirmed lost in transit by InPost. Despite this, Karen Millen have refused to issue my refund and have ignored every email I’ve sent, even with clear evidence attached.
There is no real customer service at all — you’re forced to go through a robot system that gets you nowhere, and there’s never an actual person to speak to. The lack of communication is shocking, and there is zero support when something goes wrong.
I’ve now had to escalate this to my bank because the stress and inconvenience has been ridiculous.
For a brand of this size, the customer service is completely unacceptable. I won’t be ordering again.

Do not use. Waiting weeks for refund. Now being totally ignored. Disgusting company

I would give Karen Millen a zero rating if I could. They claim on their website that returns take 3-5 working days to process when the reality is that it takes at least 1 month. You never get to speak with anyone. The only way to contact them is on WhatsApp and I’m convinced it’s bots responding. Very frustrating process. AVOID!!!

Terrible customer service and goods are covered in make up with buttons missing. No response to emails and chat bot is a waste of time. Took an extra £2.99 off me at check out without warning.

Items that I ordered were poor quality and didn't fit, so returned them..... weeks later, and still no refund.....not possible to speak to an actual person, and messages from the bots on email & WhatsApp just say that the refund is being processed and get in touch again in 5 days!! They also imply that the delay is related to my bank, which is simply not true.
Wish I'd seen these reviews before I used Karen Millen, but I mistakenly trusted their name..... never again.
All I can say is do not use this company, unless you have money to burn!

No star do not buy Karen Millen !! I return items that too big waiting 3 weeks still no refund,

Updated now 4 weeks still no refund contact Karen millen again this is what they say”Your refund for order number KUK104888554 has unfortunately failed to process. I am escalating this to our Customer Services team for further assistance. They will review your case and get back to you as soon as possible. Thank you for your patience.” So I have been waiting for 4 weeks still no refund”

I am extremely disappointed with the service I’ve received. I placed an order for a dress and have been trying to reach your customer support team through WhatsApp, Facebook, Apple messaging, and every other available channel. Not a single agent has responded.This is the worst online shopping experience I’ve ever had. I used to be a loyal customer because your service used to be reliable, especially when phone support was available. Now, I’m met with an unhelpful automated system and no real assistance whatsoever.
This lack of responsiveness is completely unacceptable. I expect a prompt reply, a clear update on my order, and a resolution immediately. If I do not hear back soon, I will have no choice but to escalate this issue further.
Everyone please do not order from this company.

Karen Millen customer service is disgusting, no refund for 3 weeks and only a robot anwear when trying to make contact. DO NOT BUY FROM KAREN MILLEN!!!!!!!!!