Kapruka 

I send some flower bunch and cake for valentines…but the gifts not send properly…i am very disappointed about your service and i never recommend anyone..i want proper solution about myy gifts and This made the whole day a mess.

I was scared because i sent my boyfriend a surprise gift and had no replies on that so i called the hotline service of kapruka to know about the delivery and they were very friendly and got me the latest update on the delivery since the app gets a bit delayed to update status. Over all the service was super!

Subject URGENT COMPLAINT – Failure to Deliver Valentine’s Day Order (Order No: VEXTE2E4F444)
Subject: URGENT COMPLAINT – Failure to Deliver Valentine’s Day Order (Order No: VEXTE2E4F444
Dear Customer Service Team,
I am writing to formally express my serious disappointment and dissatisfaction regarding my order placed through Kapruka.
Order Details:
Order No: VEXTE2E4F444
Order Date: 02 February 2026
Requested Delivery Date: 14th February 2026 (Valentine’s Day)
As of 9:00 PM on 14th February 2026, the gift pack has still not been delivered. This order was placed specifically in advance to ensure timely delivery on Valentine’s Day. Failing to deliver on the committed date, especially for such an important occasion, is completely unacceptable.
This delay has caused significant inconvenience and embarrassment. I am extremely disappointed with your service, delivery management, and customer service standards. There has been no proper communication, update, or explanation regarding the delay.
I expect:
An immediate explanation for this failure.
Urgent confirmation of delivery status.
Appropriate compensation for the inconvenience caused.
Please treat this matter as high priority and respond immediately.

I got some flower bunch and cake for valentines…but the gifts not send properly…i am very disappointed about your service and i never recommend anyone..i want proper solution about my gifts. This made the whole day a mess.

Very unprofessional.

Dear Customer Service Team,

I am writing to express my concern regarding an order I placed yesterday, which has still not been delivered to the recipient. I attempted to follow up several times after 6.30 p.m. as I did not receive any update regarding the delivery status.

During a call I made around 9.10 p.m., one of your agents informed me that the order would be delivered within 30–45 minutes. However, even after waiting for more than an hour, I did not receive any update. I then called again and was connected to another agent.

During my last call, I was informed that the delivery could not be completed because the recipient did not answer the phone. However, to my understanding, in such situations the sender should also be contacted and informed about the unsuccessful delivery attempt. Unfortunately, I did not receive any such communication.

Additionally, during my final call, the agent who answered the phone stopped responding while the call was still connected, and I could hear background office noise. This experience was unprofessional and disappointing, especially considering the reputation of your company.

I have records of these interactions. While I hope this matter can be resolved professionally, I expect a proper explanation and prompt resolution to this issue.

Please look into this matter urgently and provide me with an update on the status of my order.

Thank you for your attention.

Kind regards,
Lihini Udara

Subject: URGENT COMPLAINT – Failure to Deliver Valentine’s Day Order (Order No: VLKRBD83625A)
Dear Customer Service Team,
I am writing to formally express my serious disappointment and dissatisfaction regarding my order placed through Kapruka.
Order Details:
Order No: VLKRBD83625A
Order Date: 12th February 2026
Order Time: 8:21 PM
Requested Delivery Date: 14th February 2026 (Valentine’s Day)
As of 9:00 PM on 14th February 2026, the gift pack has still not been delivered. This order was placed specifically in advance to ensure timely delivery on Valentine’s Day. Failing to deliver on the committed date, especially for such an important occasion, is completely unacceptable.
This delay has caused significant inconvenience and embarrassment. I am extremely disappointed with your service, delivery management, and customer service standards. There has been no proper communication, update, or explanation regarding the delay.
I expect:
An immediate explanation for this failure.
Urgent confirmation of delivery status.
Appropriate compensation for the inconvenience caused.
Please treat this matter as high priority and respond immediately. If this issue is not resolved promptly, I will be compelled to escalate the matter further.
I look forward to your urgent response.
Sincerely,
Lakmal Dissanayake

Good quality items and packaging

I ordered many times from Kapruka since 2014.my trusted online service.very best customer service and quality products.thanks onece again for the excelent service of yours.

Fast delivery
Trustable online platform
Thank you

A really quick and accurate service, very good management and quality. Highly recommend to people all across the globe. Thank you!

I placed my Valentine’s Day order on 27th January well in advance to ensure timely delivery. However, I am extremely disappointed that my order (VIKO2559B745) was not delivered today as promised.

Valentine’s Day is a very special occasion, and I trusted your service to handle this important delivery responsibly. This delay has caused great disappointment and inconvenience.

I kindly request an immediate update on the status of my order and a clear explanation for the delay.

Thank you kapruka for this movement I’m out of srilanka but my orders delivered exact time and date my wife also so happy for this movement I’m really appreciate and I’m highly recommended

Very good service and on time delivery

Delivery නම් අන්තිමයි order කරපු cake එක පරිස්සමට අරන් ගිහින් නෑ. මං 1st time kapruken oder එකක් දැම්මේ.

Friendly Service

Really good

🌟 “Kapruka Service – Trusted & Fast!” 🌟

I ordered a cake from Kapruka to deliver on the 28th of January 2026 . Since I never had a bad experience with Kapruka before, I ordered a cake worth 6500 ( pink bloom ribbon cake). However, the cake was awful. The pink icing was extremely bitter🤮..I don’t know how it could be that bitter😵‍💫. I scraped off all the butter icing and had a piece of the cake, which was okay, but overall it was an awful experience. It was definitely not worth the price. How did it arrive with such horrible, bitter icing? Don’t you check the quality of your products? I’m never going to buy anything from Kapruka again.. Please check the quality of your products before giving them to customers. It ruins the customer's special days...

I never had a such a horrible cake🥴