Kapruka logo
Visit website

Kapruka 

This company’s rating is unavailable due to a breach of our guidelines.

e-Commerce Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The design was delicious and interesting, and it was absolutely amazing. Most importantly, the mother and baby design on the cake brought tears to my eyes. i couldn't even bring myself to cut that... See more

Rated 5 out of 5 stars

I ordered from kapruka.com to get a birthday present for my sister. The checkout process was quick and easy. They have robust package tracking feature as well. The item got delivered to me under 24 ho... See more

Rated 5 out of 5 stars

Great service! 🎁 I sent a gift to my mother-in-law and she was really happy with it 😊. Well packaged and delivered in perfect condition ✅. Very reliable for sending gifts in Sri Lanka

Rated 1 out of 5 stars

They ruined my birthday surprise. Special instruction given to deliver in the morning. But delivered after 5.00 PM when she is not available at office. They have no commonsense to understand working h... See more

Company details

  1. e-Commerce Service
  2. Corporate Gift Supplier
  3. Flower Delivery
  4. Gift Shop

Written by the company

Kapruka.com is Sri Lanka's largest e-commerce organization. Send Gifts to Sri Lanka is one of Kapruka's primary services. With over 125,000 products and over 30 types of distinct services Kapruka has set the bar for e-commerce footprint of Sri Lanka. Kapruka primary goal to provide a world class service to Sri Lankan's who shop online. Inspired by the truly Sri Lankan tradition Kapruka welcomes you for the experience of professional online gift delivery service in the international standards.

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Exceptional service

Exceptional service. I order at 12:30 am in the morning and it was delivered same day 10:00 am in the morning. Never experienced this much good service in Sri Lanka

8 January 2026
Unprompted review
Rated 2 out of 5 stars

Last-Minute Changes Ruined My Experience

I ordered a birthday cake and the Purple Rain Serenade Bouquet for my wife’s birthday. The order was placed on 30 December for delivery on 7 January, well in advance.
However, just one day before the delivery date, Kapruka contacted me via WhatsApp saying the bouquet could not be arranged and suggested alternatives. I don’t understand why such last-minute changes happen when the order was confirmed a week earlier.
This experience was very frustrating. You simply cannot rely on Kapruka for important occasions when you want to send something special to loved ones back home.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Misleading listings and exremely poor customer complaint handling

Purchased some posters advertised as "vintage". What was delivered were reproductions. Contacted customer service, who refused to even acknowledge that they were misleading customers with their listings. I have been using the services of Kapruka since 2004, but this bad experience and complete lack of care for their customer will put a stop to my patronage. The customer service people there (Harsha Jayawardene and Mahesha Jayasena) need a lesson in marketing.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service…

The only trustworthy gift delivery service in Sri Lanka. Have tried few times and the service was more than expected. Keep doing your good work. Highly recommended.

6 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look