The communication from the start, once in motion, everything goes has smoothly from posting the product to receiving it in days, so not much problem with changing your work schedule.
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Review summary
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Thanks again Kane Service , very rare these days you find a product you believe in with an outstanding back up support, whether it be standard routine calibrations or repairs , all is dealt with great... See more
Have used Kanes annual service and recertification service for a few years now. My existing analyser was getting on in years and this year they couldn't get the calibration correct. So as part of the... See more
Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back work... See more
Company details
About Kane International
Written by the company
Welcome to KANE
The UK’s best handheld emissions analysers with the best after sales service or your money back
KANE analysers have KANE CARE - our Queen's Award winning 10 Year warranty, same day service & 20 Year all inclusive pricing or your money back.
Some KANE analysers have KANE LINK - our promise to future proof your analyser for tomorrow’s Heat Pumps, Hydrogen boilers & ACR systems.
Our Welwyn Garden City & Greater Manchester centres are certified to ISO 9001, 14000 & 17025 and we have the only UKAS gas certification centre for O2, CO, CO2 & NO analysers.
We support customers in over 40 countries through sales & service partners and sister companies in France, Germany, North America, Mexico, China, Hong Kong & Korea.
Call 0800 059 0800, visit www.kane.co.uk or email sales@kane.co.uk for more information.
Contact info
KANE House, 11 Bessemer Road, AL7 1GF, Welwyn Garden City, United Kingdom
- 0800 059 0800
- sales@kane.co.uk
- kane.co.uk
4.4
Excellent
6K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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2nd Kane FGA
2nd Kane FGA, 9th year with this one, 5 years with the previous one, used to drop of at Hatfied but thats shut now, was a bit dubious about dropping it off at the post office, but...... it couldn't have been any more simpler.
Go online, fill in the details, print of a free post voucher and drop off at the local post office. Spoke with Vikki at Kane and she put my mind a rest. So, in conclusion, have been using Kane services for over 15 years, would highly recommend them, love the product, so very happy with what i have, and wouldn't change anything, thank you Kane : )
13 May 2026
Excellent turnaround time
12 May 2026
A good turn around time.
8 May 2026
Speed and efficiency in servicing my…
Speed and efficiency in servicing my analyser and getting it back to me
1 May 2026
like the fast turnaround
like the fast turnaround
not very happy about the anual cost of calibration
6 May 2026
Reply from Kane International
Hi Sarinder
Thanks for leaving us a review.
We're really pleased you found our super quick turnaround beneficial.
Just in case you didn't know, KANE CARE includes:
Lifetime warranty for your KANE analyser when serviced & recertified by KANE Same day service & recertification guaranteed or your money back.
29 year all-inclusive pricing with replacement or repair of any accessory including probe, charger, carry bag & printer as required.
Free overnight tracked delivery to & from KANE and 50% off a new KANE analyser if your registered KANE analyser is stolen.
Thanks again for your review and for being a KANE customer.
Best wishes
Brad
Excellent service as always
30 April 2026
Great service as always from Kane
Great service as always from Kane. Sometimes the recalibration is a little expensive. Not on this occasion though.
1 May 2026
Reply from Kane International
Hi Alistair
Thanks for leaving us a review.
I hope we met your expectations as your review suggests, however I noticed you left us 1-star.
I would love to assist if there's something we could've improved so please don't hesitate to reach out if we can help further on 0800 059 0800 or by emailing uksales@kane.co.uk
Best wishes
Brad
I liked the ease of sending off my…
I liked the ease of sending off my analyser for calibration, however the cost of calibration is ridiculously expensive, my analyser was sent back to me switched on in the box and analysing the air because the rotary dial was left on ratio setting and constantly beeping because the date and time had not been set.
27 April 2026
Reply from Kane International
Hi Stuart
Thanks for leaving us a review - I'm sorry to hear we didn't quite meet your expectations on this occasion.
It seems as though the analyser power button may have become pressed during transit causing it to switch on and arrive with the pump running, so I can only apologise for this as we do our best to ensure safe packaging and arrival.
With that being said, we have taken this on board and will look to improve the return journey for future services.
Thanks again for your feedback and for being a KANE customer.
Please don't hesitate to reach out on 0800 059 0800 or via uksales@kane.co.uk if you have any further questions we can help with.
Kind regards
Brad
absolutely top drawer
absolutely top drawer , sent wednesday back friday can’t fault service
28 April 2026
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