kaegreel.com Reviews 

175
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were let down by their experience overall. Many customers found the products to be of poor quality, uncomfortable, and often incorrectly sized, citing issues like lack of support or flimsy materials. People also faced significant challenges with the return and refund process, frequently being required to pay expensive international shipping and tariffs to China, making returns impractical. Reviewers reported receiving only partial refunds or being denied refunds entirely for defective or incorrect items. Conversely, a small portion of people felt satisfied with their purchases, finding the footwear comfortable and effective for specific needs, such as providing relief for foot pain.

What people talk about most

Product

Consumers find product quality to be disappointing, with many reporting that items are poorly made with... See more

Return policy

Customers had negative experiences with the return policy, finding it complicated and expensive, often... See more

Quality

Reviewers highlight significant dissatisfaction with product quality, frequently describing items as cheaply... See more

Order

Reviewers express significant dissatisfaction with the ordering process, citing issues such as unfulfilled... See more

Refund

Users describe negative interactions with refund, often reporting that companies refuse to refund money or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Kaegreel you're half top boots are terrible on rocks, I thought I was walking barefoot, there's no support in your shoe's. They look good in the picture online but in reality their no good. They may w... See more

Rated 1 out of 5 stars

Recieved sandals I paid $56 for and paid an additional $16 for shipping. The sandals arrived wrapped in cheap plastic and tape. They were poor quality and I tried to return them. The company insisted... See more

Rated 1 out of 5 stars

First off the size was wrong and tag labeled “46” instead of normal sizing number. Big time run around via email on requesting an exchange. Person stated they would give a $7 refund and 20% off if I w... See more

Rated 1 out of 5 stars

This is a scam company. Boot pair were two different sizes. Sent photos of inside length of both boots and KAEGREEL refuses to reimburse me. They give you a run around and try to deflect any resolu... See more

Company replied


Company details

  1. Shoe Store
  2. Activewear Store
  3. Clothing Store
  4. Shoe Factory

Written by the company

Kaegreel | Redefining Comfort with Every Step About Kaegreel At Kaegreel, we believe that true mobility starts from the ground up. We are a dedicated functional footwear brand specializing in innovative barefoot shoes and ergonomic designs tailored for the needs of older adults, travelers, and those seeking relief from chronic foot pain. Our mission is simple: to provide high-quality, wide-toe-box footwear that mimics the natural movement of the foot while providing the stability and protection needed for real-world adventures—from city cobblestones to rainy trails. Why Choose Us? Targeted Support: Designed specifically for the 45-65+ demographic, focusing on stability, sensory ground-feel, and ease of wear. Pain Relief: Engineered to help alleviate discomfort from conditions like bunions, plantar fasciitis, and balance-related challenges. Direct-to-Consumer Value: By operating as an independent brand, we deliver professional-grade craftsmanship at a fair, accessible price. Dedicated Advocacy: Our support team, including favorites like Tina, is committed to ensuring every customer finds their "perfect fit" through personalized service and flexible solutions. Our Commitment to You We understand that international shopping requires trust. At Kaegreel, we don't just sell shoes; we stand behind them. Whether it’s navigating a sizing question or resolving a shipping "oops," our team is empowered to provide graceful, swift, and fair resolutions. Experience the Kaegreel difference today—where innovative foot health meets timeless style. Quick Links Explore Our Collection: [www.kaegreel.com] Sizing Guide & Support: service@kaegreel.com Our Story: https://kaegreel.com/pages/about-kaegreel-com


Contact info

1.3

Bad

TrustScore 1.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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1.3

All reviews

(175)

74 reviews in the last 12 months

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Rated 1 out of 5 stars

This company are fraudsters

This company are fraudsters. Their sizing is way off. Customers that order their typical size get a shoe that is at least 2 sizes too small. When I attempted to return them, they pointed to their return policy stating that shipping for ordering the wrong size is bore by the customer. The problem is that they ship their products from China. Further, I didn’t order the wrong size. I ordered my correct size in every shoe. When I sent them a picture of an UGG size 9 boot compared to their “size 10” boot, their boot is clearly much much smaller. They proclaim their sizing is correct and that I have to pay to send it back. And they had the audacity of trying to give me a “discount” to purchase a new pair. Do NOT order from them.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

More Chinese scammers

More Chinese scammers. I ordered 30+ days ago, so I emailed support....after a week they sent me a tracking number which shows NO package has been picked up. They will not refund, nor cancel my order....they are still blaming the pandemic for slow shipment, but it never left. I urge you to save yourself the headaches and buy something else. This is the most blatant scam I've run into online. RUN from Kaegreel.

16 January 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest Seller Do NOT buy from them

Ordered size 44, way tooo small, could not even get my foot in. Would maybe fit a child.
Contacted them, they offered a $4 discount if I gbought more but no refund.
They refuse to give a refund.
Most online reviews say the same, they have their sizing completely wrong and refuse refunds

13 December 2023
Unprompted review
Rated 1 out of 5 stars

unsatisfied

tried several times to purchase driving shoes, company does not answer my inquiries, "contact us"not working,
tricky website not allowing to use promised 10%off first purchase, difficult to change/update my credit card expiry date

1 December 2023
Unprompted review
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