Kaddey Reviews 1,822

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, thoughtful design, and ease of use, often describing them as fantastic and a pleasure to use. Many consumers highlight the exceptional customer service, noting the team's responsiveness, helpfulness, and professionalism in resolving issues and providing support. However, some people were dissatisfied with aspects of the delivery service, mentioning delays, missing tracking information, or parcels being delivered to incorrect addresses. A few other people also felt that certain accessories, like the umbrella holder or bottle holder, had design flaws or were inconvenient to use, and some found the overall weight of the trolley and bag combination to be too heavy.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the products as... See more

Quality

Customers consistently note positive experiences with quality, praising the good build quality and materials... See more

Service

Users describe positive interactions with service. Customers consistently praise the company's professional... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the customer service as... See more

Based on these reviews

Rated 4 out of 5 stars

Would have loved to be writing a more positive review as the products look great. Unfortunately the customer service is non existent, i had an initial response from Kaddy but then nothing since on var... See more

Rated 4 out of 5 stars

The product is great( switch +) and the staff is very responsive and providing solutions. I don't regret at all. Something to improve :1)time of delivery as 2 were ordered same day same address, but... See more

Rated 4 out of 5 stars

I bought a wheel to fit the cart that only worked on new ones; it didn't fit on my old one. The information on the website was too complicated to see, so I have a wheel I can't use. I couldn't retur... See more

Company replied

Rated 4 out of 5 stars

The trolley is really easy and tiny. The only drawback is the umbrella holder which does not work !! There is no screw on the umbrella holder, a mere elastic that cannot hold anything. So the umbr... See more

Rated 5 out of 5 stars

I have been playing golf for forty year and always had a pull trolley and purchased a Kaddey switch its a pleasure to pull or push with its large wheels which absorbs all the bumps it's like a Rolls R... See more

Rated 5 out of 5 stars

information, product tracking from start to delivery. There is always someone to answer any questions or queries you may have. I broke my trolley while doing a tour and it was on a Saturday... after... See more

Rated 5 out of 5 stars

Fantastic new trolley and add-ons. Really great product, easy to use, good build quality and materials. Great discounts and add-ons provided as part of package. Customer support has been excellent bot... See more

Rated 5 out of 5 stars

Very Good products and fast delivery it’s my second trolley from Kaddey I started with too wheels and now the three wheels And I have all the accessories from Kaddey water bottles ,stand bag,flex... See more

Rated 5 out of 5 stars

I am one of the first users. In the beginning my cart was repaired in Amsterdam. After a certain time I got a new cart with no construction failure. Nowadays I get spare parts by visiting the website.... See more

Rated 5 out of 5 stars

First class trolley most upright allowing easy club puul out. I would have liked the umbrella holder to have an adjustable angle to position it at different angles.

Rated 5 out of 5 stars

I bought the Kaddey Switch with the 3rd wheel and I am absolutely delighted with it. I also bought the flex bag, umbrella holder and a few other things that I could not resist. Why not, I thought? T... See more

Rated 3 out of 5 stars

A nice quality for trolley and bag. The technical ad ons are bad constructions. But the trolley only works comfortable with the Kaddey bag. Using my Titleist bag has no good stand and the legs could n... See more

Company replied

Rated 5 out of 5 stars

First the Bag i orderd was not available. But you guys gave me an upgrade! That really cool! Thank you for your great customer service!! Other companys should take that as example!!

Rated 5 out of 5 stars

Excellent service and the ease with which they replace something when it is broken is a strong indication they are really proud about their fine products.

Rated 5 out of 5 stars

It’s a fantastic product, quickly delivered and of high quality. Absolutely recommended if you’re looking for a top golf bag.

Rated 5 out of 5 stars

I received a complete new trolley as the previous one had been failing too early. A good service to exchange the trolley for the latest version!

Rated 1 out of 5 stars

After a week waiting for my purchase to be shipped, I learn that my parcel has been delivered. No prior information, no tracking, no alternative in case I am not available. Where is m mi y parcel and... See more

Company replied

Rated 5 out of 5 stars

Just perfect, the kaddey is just fantastic and easy to use but beside the quality of the product itself, I need to highlight the quality, kindness and professionalism of the kaddey team that delivers... See more

Rated 5 out of 5 stars

Such nice product, easy selected online. And what a pleasure if you receive your products, unboxing as a gift.

Rated 4 out of 5 stars

I think my trolley is fantastic, both visually and functionally. A real eye-catcher. The company's service is also very good and professional. If there's anything to criticize, it's the external putt... See more

Rated 5 out of 5 stars

I am very satisfied with the golf bag and cart from kaddey. Very good quality and easy to use. Very fast delivery and smooth after-sales service.

Rated 5 out of 5 stars

Also very good after sales support. Very good Construction en the load of nice features to Adam een complete Solution for the golfer.

Rated 3 out of 5 stars

After 10 uses : Good quality of the Kaddey but - to heavy for me (bag and Kaddey attached) to put in the car. So I made the decision to load the Kaddey and the golf bag separately - The little... See more

Company replied

Rated 5 out of 5 stars

Nothing but positive things to say, super service and really nice products. So 5 well earnt stars from me to Kaddey.

Rated 5 out of 5 stars

Initially lost a product but de resend me verry qukly, no time consuming and very proactive to resolve

Rated 5 out of 5 stars

Great bit of kit, would recommend to any golfer.Customer service has been excellent, in particular Yvette and Peter.

Rated 5 out of 5 stars

Everything went smoothly. Shipment was quick and mounting of the carts very Easy. Products are great. I had some contacts with customer service and it was perfect.

Rated 2 out of 5 stars

DPD text me stating I owed additional £110 on import duties No brakes in delivery. Needing yet more communication and still to date not been delivered. Again delivery company blamed

Rated 5 out of 5 stars

Many thanks for the quick and unbureaucratic help and the just-in-time delivery of the new wheels. Your service is outstanding !

Company replied

Rated 1 out of 5 stars

Poor design of umbrella holder and bottle strip , requested return , both have picked up 3 weeks ago for return , but refund is never issued and chased up , they deny they have got the return goods .

Rated 3 out of 5 stars

Tje service of Kaddey is appropriate. The delivery is done in very stable boxes so that the equipment is received without any scratches.

Rated 5 out of 5 stars

Great golftrolley Easy to stow in car and at home! Delivery, service and accessoires are perfect.

Rated 5 out of 5 stars

I am using the trolley for 3 years now and it's very practical and reliable. Would buy again.

Rated 5 out of 5 stars

The usual high quality product from Kaddey. I expect nothing less from them and Kaddey never disappoint.

Rated 5 out of 5 stars

I had a part failure and you were very responsive with an immediate replacement. Thank you.

Rated 5 out of 5 stars

Although my Switch+ took a while to arrive, it was worth the wait. A quality trolley with great features and easy set-up.

Rated 1 out of 5 stars

awful customer service and communication, months of waiting and faulty products being sent

Rated 4 out of 5 stars

Like the product. Fast delivery but still missing the "free gift on every perchise" from facebook advertising

Rated 5 out of 5 stars

Top company, super helpfull, top quality products. As well trolley as bag are magnificant.

Rated 1 out of 5 stars

Waited a month for the order. They claimed it was a pre order but it was not. I paid full price. They did not offer me a discount of the pre order price having to wait. Blamed their shipping contra... See more

Rated 1 out of 5 stars

I have a Kaddey Trolley and bag. I then purchased their recommended umbrella connector for the trolley. However connecting an umbrella to this trolley has proven a nightmare. If there is any wind at... See more

Company replied

Rated 5 out of 5 stars

great contacts with the support team (Claudia) and strong focus on customer support (the customer is King!).

Rated 5 out of 5 stars

your service is extraordinary! thank you for sending me a new bottle-lid without any charge!

Rated 2 out of 5 stars

As you delivered my trolley somewhere else 1st attempt I feel it was poor really I stayed in all afternoon watching and waiting for my trolley but to find out you had delivered it somewhere else but... See more

Rated 5 out of 5 stars

Everything went pretty fast and easy - Customer service was there for help. Product is amazing!

Rated 5 out of 5 stars

Great service Bag is excellent Never had a bag that has drawn so much interest Love it

Rated 5 out of 5 stars

Amazing and easy to use cart. Got the stand bag with it so I can carry in the winter. Very high quality and good customer service!

Rated 5 out of 5 stars

Deliver good, product quality great. This was a right decision!

Rated 3 out of 5 stars

Vert good product ! Nothing to say about this ! But… 2 stars délétères for the shipment … the delivery man would’nt fine my adress .. Even if my house was built for 48 years !

Company replied


Company details

  1. Golf shop

Written by the company

The Kaddey team introduces functional and stylish golf essentials. Unique products that are designed and produced to the highest standards. The idea is to support you with one of a kind products that simply make your day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

the notion of service

information, product tracking from start to delivery. There is always someone to answer any questions or queries you may have. I broke my trolley while doing a tour and it was on a Saturday... after sending an email and photos on a Saturday I received Peter's response on a Sunday apologizing... and that he was sending me a new trolley on Tuesday. Incredible and thank you again

30 May 2025
Rated 5 out of 5 stars

Great bit of kit

Great bit of kit, would recommend to any golfer.Customer service has been excellent, in particular Yvette and Peter.

9 May 2025
Rated 5 out of 5 stars

Just perfect

Just perfect, the kaddey is just fantastic and easy to use but beside the quality of the product itself, I need to highlight the quality, kindness and professionalism of the kaddey team that delivers qualitative advice and support. Many thanks
Arnaud (Belgium)

22 April 2025
Rated 1 out of 5 stars

Poor service

After a week waiting for my purchase to be shipped, I learn that my parcel has been delivered. No prior information, no tracking, no alternative in case I am not available. Where is m mi y parcel and to whom was it delivered ?

20 May 2025
Unprompted review
Kaddey logo

Reply from Kaddey

Dear Claire, As soon as your order left our warehouse you must have received an e-mail from DPD on the 15th of May with the tracking information. This is an automatic process. Your order is indeed shipped later as promised due to high order income during the weekend. Your order is delivered on the 20th of May. We are sorry for the delay. We will work on our communication when delays like this happen.
With kind regards
Peter

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