JYSK Reviews 41

Ordered a bed and other items on May 18 2025. The web site said 6-8 days for delivery. On May 28 I received email that the order is being shipped. Since then, no communication. It is now 20 days. They have no tracking number not estimate.

Dont event think to buy anything from internet from them, when i have ordered several items from their greek site, then i got a mail that the good would be comming from a warehouse in BULGARIA then they "would stored to Orphee Beinoglou" close to Athens and then they would be shipped to Paros Island ... the order was done the 11/04 today 24/04 after spending hours on the phone Beinolglou told me that they havent received yet any container from Bulagaria so its impossible to locate my order, the i called again Jysk Greece ( its the 5th time since this week) and when i asked then why there is such delay and WHY THEY DONT SHOW CLEARLY IN TEHIR SITE THAT GOODS ARE COMMING FROM A FOREIGN COUNTRY they told me whatever that i had to wait etc etc when again i told them that between the 11/4 and the 24/4 the container HAS NOT EVEN ARRIVED IN GREECE they told me again to be patient and and .. when i insisted that they have the legal obligation to deliver the good in between 6 and 11 working days and what i should do if they dont deliver they told gain that i have to wait ... today after 8 working days they container is not even in Greece what a junk company

I am extremely disappointed with the service I received. Over half of my order was not prepared when I arrived at the store, and I ended up waiting 45 minutes while they scrambled to gather the items. I decided to return two hours later, only to be informed that some items were out of stock. I asked if they could order the missing pieces for me at the same price (as I had ordered during the Black Friday sale), and they assured me this was possible.

However, they then required me to pay for the entire order, including the items they didn’t have, only to process a refund for those same items. Once this was done, they told me goodbye. I reminded them to order the missing pieces, but they suddenly claimed they couldn’t do so and that I would have to reorder myself. To make matters worse, I can no longer purchase the items at the Black Friday price. I originally ordered towels for €10 each, and now I’m being asked to pay €36 for a set of two because of their mistake.

This is completely unacceptable. I specifically shopped during Black Friday to take advantage of the discounts, but due to the store’s lack of preparation and support, I am unable to do so. I also drove an hour to the store.

To add insult to injury, when the store staff refused to help, we called your support line, and they also refused to assist. In the end, I had to return a significant portion of my order because partial items were of no use to me.

This entire experience has been incredibly frustrating and unprofessional.

I have ordered a bed for 2 months now. It arrived damaged and then took another 1 and a half month for the item to be replaced. No communication or help to get this mess sorted in time. Unaccepatable support and after confronting them for the delays the response was, it's not our fault we gave the order to the transport company it's out of our hands.....

This is the most wonderful shop with brilliant staff, particularly Maria at the Irapetra, Crete branch. They could not have been any more helpful and made the whole experience a joy.
I will definitely be visiting a UK branch

I find it completely inefficient that Jysk.gr chooses to ship from abroad items that are in stock locally in their stores in Athens/Greece. The order has been placed with a delivery request in Athens and upon contacting one of the stores, I was informed that the item I am looking for, is available _in store (!!). So their logistics is horribly organized because they choose to ship the item from abroad (taking more than 10 days) instead of achieving a 2-3 days delivery.
@Jysk.GR team, I believe you should review your processes.
I will most probably be cancelling the online order during the weekend and just drive to one of the stores and pick up my items.

The service is awful at the store and after-sales.I bought a product that was supposed to be delivered in 5 days. After 15 days I still did not receive the products.
UNACCEPTABLE

Very good customer service , specially from Manolis in store located in kavala! Thank you!

Awful experience from JYSK Greece with customer services.we bought a bed in November. Upon delivery we noticed that 6 brackets were missing. We are now in the second week of January and nobody has contacted us to help. We went to the store several times and everytime were told a different story.the live chat does not work. The bed cannot be used.never again!

horrible experience from Jysk Greece. Bought a chair, paid in full and was expected the delivery in 2 weeks' time...it's been almost 2 months with no contact from Jysk side and further to my calls they inform me on further delays. Worst experience ever

U can find nice equipment for the house.

Jysk in Thessaloniki is understaffed. Waited 20 min on the line to buy something.