JYSK UK Reviews 

I have previously visited the Derby store and found it most disappointing, blocked aisles, unsafe areas and in total disarray. I had to call in 22nd August for a click and collect. The shop looked totally different, clean and tidy, everything well stocked and generally a much nicer retail experience. As the store had had this turnaround I decided to bring my mother in for a visit this week (w/c 250825) as she has mobility issues and would struggle in it's previous state. What a bad decision.... I'm unsure what happened in the matter of days, but there were tools and ladders left unattended and the shop looked unkempt again. Such a shame, used to be a really good store to meander around.

We purchased the tambourne table with corner unit and chair 2 years ago for around £2300. The table has started to show patches where the coating is peeling off and to be honest it's starting to look a mess.I contacted the customer service centre to explain what was happening but apparently they won't exchange the table or any parts of it now because it's just over 2 years old. Please don't buy this set as it won't last for over £2000 it's really bad customer service.

We ordered dinning chairs at the Warrington store. They arrived into store when they said they would yesterday 26.08.25. Went together easy and look great. They were a really good price. We had really good service from all members of staff.
We also bought a table for the garden. Really good price and that was delivered. Again good delivery price and service from the delivery guys.
We can't fault the service and goods we got. Five stars from us.

Ordered a wardrobe - took approx two weeks to arrive and when it finally arrived, it came damaged.

Had to negotiate with a very unhelpful customer service team member to have the £50 delivery refunded... He tried to offer a gift card instead and then tried to offer a partial delivery refund (£25).

The spare part is going to take another two weeks to arrive as it's coming from Poland.

All in all, it will be about a month from when I first ordered this item until I can actually have a wardrobe.

I understand mistakes happen, but the rude, unhelpful customer service team member was the cherry on top of the cake and the reason for the 1 star review.

Do better JYSK!!

the most polite word is Sh**. item ordered was promised to be arrived in store in 14 days , after 2 months they said sorry and offered a refund , i was feeling embarrassed for myself that why did I come here

We had ordered garden chairs and cushions from the Mansfield branch. On arrival to collect we saw that the price of the cushions had dropped by £5. When we mentioned this we were immediately offered a credit note for the difference.
We then decided to buy some more different cushions which were reduced. Unfortunately they only had 3 and we wanted 4. Callum was brilliant checking 2 other stores for us and finally getting one put aside for me to collect the next day.
I have read the other 1 star reviews and can certainly say Mansfield and Callum in particular are definitely 5 star.
Maybe he should run their customer service training

What an awful experience from start to finish. Ordered wardrobes x 2 mid June, one arrived damaged approx 17 days later the driver admitted it was damaged silly me for accepting. The second wardrobe finally turned up 9 days later which was too late, hence returned. I was unable to return the damaged one as disposed pf the packaging idea was to get part replaced. Another week later that wardrobe , the good one that was returned just turned up again. Too much to say but if jysknwant to contact me feel free as far as I'm concerned I'm still £360 down and to add insult to injury they offered me £30 voucher as compensation. No one deserves to go out of business more then the cowboys jysk do.
I will add customer service in Ireland are pretty good. Shame about the rest of the outfit.
Sue wilkinson

Shop was messy. Looks like it is closing down, furniture is everywhere mixed in with random bits of metal (looks like some of their display pieces) just laying about for people to have to move out of the way. Had to tell my 4 year old son to put down a tool that he found left out unsupervised ontop of what looks like a piece of machinery that appears to be abandoned upstairs. In my opinion it is incredibly unsafe but if JYSK don’t care about that kind of stuff then that is their business can’t see the shop lasting long. Most of their is not priced at all or is just simply in the wrong place to even bother finding the price. Only 2 staff to be seen, one upstairs was so ill mannered and looked visibly frustrated (he clearly doesn’t like working there). Second was a younger man downstairs, he was friendly enough. Either way I would not recommend JYSK in derby. Unsafe unless you don’t mind your kids picking up tools. Messy. Rubbish in the floor and a rude man upstairs. The young lad down stairs was friendly though

Awful & useless company!!!
They do not even deserve the time to write a negative review for them.

Useless company - ordered table and chairs for new house, they have got no idea where they are, customer services are useless - weeks in and no table or chairs but they don’t care - avoid unless you want a big headache

Derby. I bought a mirror which was a bargain. The online price didn't match the store price but the lad that served me matched it.
I only saw one guy working but he told me that there were two others. He seemed to be rushed off his feet but was polite and helpful.
The shop was a bit cramped and felt cluttered but I went there for a bargain and wasn't disappointed.

Ordered the 'Tornemark' sofa online recently. Very positive experience, I was informed at every step of delivery and given the option of preferred day for delivery. The sofa itself is incredibly good quality, the materials used feel expensive and look great, most of all comfy! Delivery via Rhenus was also straightforward without issue. The men who delivered were polite and efficient and carried the sofa inside also. I was a little cautious as the sofa had no reviews on the Jysk website but glad I bought it, also purchased when was on offer. Very positive all round. Also, nipped to the Leeds store recently, the staff were wonderful and helpful, thanks again.

Mansfield store has been outstanding.
Chatting with us about products... Guidance regarding offers and help when one of the 5 items purchased needed to be returned without a receipt. Fully refund given.
I'm very happy 😊 Will go back...

Awful customer service.
Delivery has not turned up. DPD haven’t even received it after 5 days. Deliver was between 2-5 days. Call up and get connected to a rude agent. Told me it will be delivered within 5 days. Well it won’t be. First time ordering with JYSK and never again. Ow I can see why they have such bad reviews.

Dear Sir
I have received 7 sun beds just twenty days ago All but one come in parts!!
I have contacted company send details photos than a short time later answer is
You have wrong ways how to use it !!

I have all detail on photos

I visited your store on 10th July to collect my office chair from Liffey valley. The package was quite heavy, so I requested assistance from one of the staff members.

While waiting, I noticed a staff member happily assisting another customer by carrying four plates to her car. However, when I requested similar help, he appeared reluctant and declined. When I asked why he was unwilling to assist me, he responded that the customer he helped was alone. I found this reasoning concerning, as I was also struggling with a large, heavy item.

When I pointed out that his response was inappropriate, he chose to ignore me rather than engage respectfully. This experience left me feeling uncomfortable and wondering whether gender or other biases might have influenced his behavior.

I believe in fair and respectful treatment for all customers and hope this matter will be looked into seriously. If you require any further details, please feel free to contact .

I was looking for a coffee table for my garden.
I saw the one I liked in one of the store branches in the Milan area, in Northen Italy.
The table in the shop was the only one left.
I was told they couldn't order any more.
If I wanted the table, I could only take that one.
The table had marks on the top surface.
They said take it or leave. No discount.
I then drove to another branch, some 40 km away.
I found the same table, but they wouldn't sell it to me until the following week for sale policy.
At this point I checked on JYSK website.
It showed all the branches in the area and the availability of the product I was looking for.
NOT ACCURATE.
When I drove to the THIRD branch, further 30 km away, they also had only one table left. On the website, it showed otherwise.
I voiced my disappointment to the staff, but I received very little customer service.
The shop assistant I dealt with wasn't very helpful nor sympathetic.

Very bad company to order online. Poor customer service. Orders not delivered.

Me and my partner made a purchase in Jysk Oldham in January 2025. From the day we purchased their product we experienced nothing but problems.
First Jysk delivered wrong mattress, wrong size of mattress, they didn't deliver the mattress protector that was purchased along with it.
After only one week's use their mattress deformed creating 8 cm deep holes on both sides where we slept and a rise in the middle. It's extremely uncomfortable to the point it's causing back and neck problems which we find unacceptable. Absolutely disgusting customer service, or lack of customer service shall I say. They prove that once they've got customers' money they don't care. Nearly 5 months on our claim hasn't been resolved and refund not issued. We tried to publish a review on their website but it obviously hasn't been published. Stay away, especially from Jysk Oldham. Legal actions against Jysk will be taken.

I purchased a Kongsberg bed frame from JYSK Santry on May 16th. The product arrived with a missing part and, even worse, in the wrong size. I had ordered a king size (150×200 cm), but received a 150×190 cm frame – a size that doesn’t even officially exist. It didn’t match my bed base, and I ended up sleeping on the floor for weeks.

I had to chase the store myself just to get the missing part. Once that was resolved, I discovered that the product itself was completely incorrect. When I requested a return, the first pickup team refused to take the bed because it wasn’t disassembled – though no one had informed me I needed to do that. I had to dismantle the whole thing myself and reschedule the collection. Eventually, I returned the product to the store and received my refund – all through my own efforts.

This whole process took nearly six weeks and caused enormous inconvenience. JYSK’s after-sales service is unprofessional, disorganized, and extremely frustrating to deal with.

I will never shop at JYSK again and have informed everyone around me about this experience in full detail. Stick to IKEA – this felt like a poor imitation with none of the reliability, service, or quality.