Juvela Reviews 

2,597
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fantastic taste, freshness, and high quality of the gluten-free bread and flour mixes, noting that home baking results are always exceptional. Consumers also highlight the fast, reliable delivery service and appreciate how helpful drivers bring parcels safely right to their door. However, some people mentioned difficulties with reaching customer support staff by phone or experiencing communication delays regarding missing updates. A few other people also felt that being automatically signed up for monthly subscription requirements and having restrictions on ordering smaller amounts were quite inconvenient.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting that the mixes and flour make delicious... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders always arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting delicious and fresh gluten-free bread,... See more

Order

Users describe positive interactions with order processes, frequently highlighting that ordering is easy and... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've done several communal buffets in the past few weeks for particular events and have had so many people asking me how I managed to get gluten free food to taste so good. I've told them how it's dow... See more

Rated 5 out of 5 stars

We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'b... See more

Rated 5 out of 5 stars

I ordered this fantastic flour because in my opinion it’s the best gluten free flour on the market. I have used this product for I’d say at least 40 year, I used to get it on prescription for my daugh... See more

Rated 5 out of 5 stars

I hope that the good quality of the fibre bread that we regularly buy continues it's fantastic production, fresh and tasty, and so does the delivery on time and in good shape, given the product fr... See more

Company replied


Company details

  1. Baking Supply Store
  2. also in
  3. Bakery

Written by the company

We’ve been making gluten free foods for people diagnosed with coeliac disease for over 25 years, so we have developed a wealth of knowledge and expertise in all things gluten free. Our gluten free foods are available on prescription. For those who are not eligible for prescriptions or haven’t been medically diagnosed with coeliac disease, our online shop offers gluten free boxes, which provide a convenient way to stay stocked up with delicious everyday essentials.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,597)

467 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service. Easy to order and to amend orders and a friendly human being to speak to if you have any queries

22 September 2026
Rated 5 out of 5 stars

Juvela is the best

Fast delivery did not take long to arrive they were easy to get on the phone and listen to what I said very friendly and helpful the bread is very good the best I’ve tasted for a long time and would recommend it to anyone that needs gluten free bread

22 September 2026
Rated 5 out of 5 stars

Great Taste.

I love the new Oaf products especially the Cheesy Sub Rolls and Cheesy Rolls. Always delivered promptly and easy to change subscription when needed

22 September 2026
Rated 5 out of 5 stars

The Best Bread Rolls Ever!

We used to have Juvela White mix on prescription until our Health Authority stopped prescriptions for coeliac food. The whole family were delighted when I discovered we could buy it direct and the 'best' bread rolls ever are back on the menu in our house again. We wondered if they would taste as good after an absence of many years. We were not disappointed!

21 September 2026
Rated 1 out of 5 stars

Contacted Juvela about squashed bread…

Contacted Juvela about squashed bread on arrival, absolute zero response 😑

14 September 2026
Juvela logo

Reply from Juvela

Hi Nita, we're so sorry to hear of your experience, but we don't appear to have received an email from you. Please can you contact me with the details at info@juvela.co.uk
Kind regards
Heather

Rated 5 out of 5 stars

Order changed

I am now having to pay for my gluten free flour and the cheapest way to buy juvela is a box of 12 fibre mix to make bread/rolls. This is too much for every month so juvela kindly changed the order so that it comes every other month. This is perfect for how much I use

23 September 2026
Rated 5 out of 5 stars

Amazin quality product and much improved delivery

I hope that the good quality of the fibre bread that we regularly buy continues it's fantastic production, fresh and tasty, and so does the delivery on time and in good shape, given the product fragility.

Thank you Juvela

Amazing Customer Service as always.

23 September 2026
Unprompted review
Juvela logo

Reply from Juvela

Hi Altin, we're sorry to learn of your disappointment with your latest order, this is certainly not the quality of service we aim to provide. We have replied to your email and arranged for some fresh replacement loaves for you.
Kind regards
Heather

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