Just Tyres - Luton Reviews 

368
TrustScore 4.5 out of 5

4.6

Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ Luton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic customer service from the Just Tyres , Windmill Trading Estate in Luton. Big shout out to Zac ( the manager) and Reece!! They know their stuff concerning tyres , showing me the tread and ho... See more

Rated 3 out of 5 stars

Good price on tyres, but despite requesting 35psi in rear tyres, they were only inflated to 32psi. Also correct torque for wheel bolts is 110nm, but they were torqued to 140nm, as confirmed on sales i... See more

Rated 5 out of 5 stars

Zack you are an absolute star! I bought the incorrect size online, spoke to head office who quickly and swiftly resolved the issue. Zack was backed up and alone in the workshop and despite all t... See more

Rated 5 out of 5 stars

absolutely excellent service. I had all 4 tyres changed on a Mercedes E class. All 4 tyres were replaced without leaving any marks at all. Wheel bolts were manually torqued up (no air guns!) over... See more


Company details

  1. Tire Shop

Written by the company

We pride ourselves on being one of the largest independent tyre retailers in the UK with 39 fitting centres located around the country. We are passionate about providing a high level of service which is why all of our tyre experts are trained to the highest standards in both technical knowledge and customer service. With a wide range of tyres in stock, we are confident that if you use Just Tyres to supply and fit your tyres, you will not be disappointed.

Just Tyres, great, professional service for every customer

Written by the company

We are dedicated to providing an outstanding service to each of our customers. We'll do this by listening to your requirements and understanding your needs, we'll then make the best recommendation and ensure that you are happy with the finished results.

Price Promise Guarantee

We guarantee to refund the difference!

We guarantee to refund the difference!
We’re confident in our competitive tyre prices and are happy to offer our lowest price guarantee. If you can produce a current and local (within 20 mile radius), advertisement or written quotation for the tyre you bought at a lower price within 7 days of your purchase, Just Tyres guarantees to refund the difference. Please note that this guarantee does not apply to internet based offers/quotes.

Contact info

  • Unit 2 Windmill Trading Estate, Thistle Road, LU1 3XJ, Luton, England, United Kingdom

  • 01582788327

4.6

Excellent

TrustScore 4.5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(368)

3,643 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The two mechanics

The two mechanics, Conner and Rees, were very thorough and helpful in repairing my tyre and getting me back on the road. I was very grateful for their advice. Would highly recommend the Luton garage.

21 May 2024
Unprompted review
Rated 2 out of 5 stars

Change tyre size one down

Change tyre size one down. Guys who change it put 50 psi saying it's rock solid and I should not put more. My previous tyres and what it says on the door label it's a lot more pressure. I've checked it carefully and found it to be under inflated a lot. Obviously I didn't let it to be like that for more than one day but their knowledge is not enough and it could result in tyre blow. They need to study more.

9 May 2024
Rated 3 out of 5 stars

Just fit the tyres please

One of the staff spent rather too much time trying to persuade me to buy a second tyre using arguments with no foundation whatsoever. Meantime another member of staff was delivering the new tyre inflated to 35psi rather than the manufacturer recommended 43psi

10 May 2024
Rated 4 out of 5 stars

Saturday's are really busy

Extremely busy, partly due to a member staff arriving for work late so had to wait a considerable amount of time beyond my appointment slot.
However, the work was carried out professionally and staff were courteous.
In hindsight it would probably be preferable to visit on a weekday rather than a weekend.

9 May 2024
Rated 5 out of 5 stars

Zack you are an absolute star

Zack you are an absolute star!
I bought the incorrect size online, spoke to head office who quickly and swiftly resolved the issue. Zack was backed up and alone in the workshop and despite all that he managed to do a brilliant job and get my tyres on even tho my appointment time had lapsed.
Great customer service and great service from Zack, he truly deserves a pay rise having been all alone and running the shop on his own! Well done Zac you need a promotion.
Will be coming back now for all my tyres

8 May 2024
Rated 5 out of 5 stars

Good advice and helpful service

I ordered a set of tyres from Just Tyres to be fitted at Luton. Unfortunately I booked the wrong size, but the fitters (Connor and Dan) were very helpful and got me sorted out without any fuss.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking and dangerous…

Absolutely shocking and dangerous service. I was taken by the AA to the Luton branch having suffered a puncture locally whilst travelling for a day out. I paid £80 for a new tyre which was fitted back on by the AA man. After my day out (which was an hour from home) I was greeted by the same tyre completely flat.
I was stranded again with my child who has special needs. I managed to seek help and get air in the tyre and I took a video of the theme park team checking to see if air was coming out having sprayed it with water. There was bubbles everywhere the tyre was not sealed. I had to be followed home for the hour journey as I didn't know how long the air would stay in. I managed to get home but with barely any air left.

I went to the Potters Bar branch the following morning where I showed the manager the video and asked what could be wrong with my tyre (not telling him who fitted it). He said it wasn't sealed properly.

I then explained the situation and he told me "It's not good is it". I was fuming. I then spent another hour plus there to be told all I would get was a 10% code for another purchase.
The tyre was full of the mud that had been picked up kerb side whilst having the puncture and was not cleaned. The guy at Luton just literally slapped a new tyre on knowing fully well what he was doing.

I was told I would be contacted by the customer services team. Nothing to date. Its now a week later so off to raise a complaint.

Shocking company who put me and my child in danger.

11 April 2024
Unprompted review
Rated 4 out of 5 stars

Best prices online

Best prices online, with a lot of tyre options available, easy to book an appointment, and fast fitting. Will definitely use Just Tyres in the future!! Thank you!!

8 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look