Just Travel Cover Reviews 

877
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is straightforward to navigate and makes finding appropriate insurance cover simple. Many people also appreciate the extremely helpful and polite staff who guide them through the entire process efficiently. Consumers often point out that the quotes are remarkably reasonable and provide great value for money even when dealing with medical conditions. Some people were dissatisfied with rising costs and felt that certain policies became too expensive over time. A few consumers also noted inconsistent pricing structures or experienced issues with specific policy details.

What people talk about most

Price

Consumers find price to be positive and consistently report highly competitive and reasonable rates compared... See more

Service

People report positive experiences with service, highlighting helpful and friendly staff who make purchasing... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful, polite, and reassuring... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting efficient service and competitive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is easy to organise and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with service supplied and insurance cover was more reasonably priced than some competitors.

Rated 5 out of 5 stars

Would recommend these to anyone, struggled to get insurance for my daughter who is suffering from an unknown allergy, our insurance wouldn’t cover us and neither would anyone else leaving us very stre... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

At Just Travel cover we aim to help all travellers enjoy their experiences to the fullest by providing high quality reasonably priced travel insurance for all pre-existing medical conditions and ages. We cover all disabilities and medical conditions at all stages of severity, including a terminal prognosis. Some of the conditions we cover: Heart Conditions Diabetes Cancer Mental Health Conditions Liver Conditions Breathing Conditions Circulatory Conditions Disabilities and many more We work with a panel of specialist underwriters to provide a range of travel insurance policies to offer the best level of protection tailored to the specific needs of every age group.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

877 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(877)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed in what we were mis-sold by Just Travel

Disappointed in the cruise travel insurance sold to us by Just Travel. Lovely sales people but let down by claims handling. Was assured by the sales lady that we had "missed ports" cover but good2go's claims handlers IMG are refusing to pay out for 2 missed ports on our cruise.. Will never buy from Just Travel again. Had cover with Just Travel for years but it is only when you claim that the problems start !!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

BEST VALUE FOR MONEY POLICY

Three main reasons for this review.
1. The price was extremely competitive, with the final cost being £120 less than my renewal price from my previous provider.
2. Quick responses and decisions from the Customer Service Team.
3. Easy to understand and complete the online application form.
Overjoyed.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

So easy to use. Great prices considering we both have medical requirements. Returning customer. Would recommend highly.

12 May 2026
Unprompted review
Rated 3 out of 5 stars

Website incomprehensible; telephone service excellent

I received an email reminding me to renew my policy. I followed the link to renew. At this stage the system did not allow me to amend my medical history, offered me a very expensive option that I did not want and also a 10% reduction code with nowhere to enter it. After 20 minutes I gave up in despair, telephoned the number given, waited another 10 minutes to be connected and then........I had a most helpful and courteous member of staff who sorted the addition to my medical history, gave me the level of cover for which I was looking and processed my renewal.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Our go to Travel Insurance Provider

We first used Just Travel Cover last year and were really impressed. The cover we chose suited our needs perfectly and was great value for money. The whole process, from getting a quote to receiving the documents, was simple, clear, and stress‑free.
We’ve used them again this year and upgraded to Gold cover for extra protection, and the price was still very reasonable. I trust this company and highly recommend them.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Good price

Very helpful on the phone, easy to arrange and very reasonable price. The test is if you have to claim but hopefully I will not have to.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

User friendly good prices

I expected this to be really hard work looking for travel insurance to cover medical issue. However this site just guides you easily through the process and the bonus is the prices and comparison are good too.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Poor serviceAfter using just travel for years we…

After using just travel for years we find the staff professionalism has depreciated dramatically and the prices far to high especially for regular customers.

25 April 2026
Unprompted review
Just Travel Cover logo

Reply from Just Travel Cover

Good afternoon,

Thank you for your continued loyalty and for taking the time to share your feedback.

We’re very sorry to hear that your recent experience didn’t reflect the level of professionalism you’ve come to expect from us. This is not the standard of customer service we aim to deliver, and we’ll be addressing this with our team.

In terms of pricing, travel insurance premiums can change for a number of reasons. These include factors such as changes in insurer underwriting criteria, rising medical and repatriation costs abroad, increased claims across the industry, and updates to individual risk factors like age, destination, trip duration, and cover levels. While we always aim to remain competitive, these external influences can impact pricing over time.

We truly value your long-standing support and would welcome the opportunity to review your cover and ensure you’re getting the best option available. We've tried to call you to discuss this matter but have been unable to reach you, please feel free to get in touch with us directly.

Kind regards,

Katie

Rated 1 out of 5 stars

Dear Sir Madam

Dear Sir Madam

I had a problem when i went to France then i called the just travel and i had no help at all i sent them many emails they just said someone will call but no one call

Jay

4 March 2026
Unprompted review

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