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Just Russel Reviews 11,782

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more

Company replied

Rated 5 out of 5 stars

Great online content thats very informative about meal recommendation per breed, wet- vs dry portioning and guidance on phased approach of feed changeover tp Just Russel to not upset your pets digest... See more

Company replied

Rated 1 out of 5 stars

Attention le prix est important et il est pas possible d’arrêter contrairement à ce qui est indiqué. Premier paiement le 2 janvier, et premier prélèvement pour la livraison suivante le 18 , à peine re... See more

Company replied

Rated 5 out of 5 stars

We came across Just Rusle on Google as high-quality cat food. We ordered 3kg and received complimentary wet food. They provided detailed information on portion sizes. Our cat loves it, her coat is bea... See more

Company replied

Company details

  1. Pet Store
  2. Dog Trainer
  3. Pet Supply Store
  4. Pet Trainer
  5. Veterinarian

Written by the company

Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩‍⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Healthy cat food

Did my first order a few weeks ago. My cat is energetic again and has already lost some weight! Before she kept on asking for food the entire day, now she is satisfied with the prescribed amount of Just Russel.

4 October 2023
Unprompted review
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Reply from Just Russel

Hey Steffi 👋

Wow! Fantastic news to read. Thank you for sharing this with us. We're super happy that the food finally suits your pet well. Feel free to keep us updated on how it's going for you, and if you have any questions, you can always contact us, Steffi!

Warm regards from Cyriel at Just Russel. 🐾

Rated 5 out of 5 stars

Great product and service

My Golden Retriever Oly, who is a very picky eater and also has frequent digestive issues loves his just russel food. His digestion has been good, his energy levels are great and he is excited about the blocks when I give them to him.

He was previously on Hills digestive with more tummy issues then he has now.

A big bonus is your platform and service and the ease of ordering !!!

18 September 2023
Unprompted review
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Reply from Just Russel

Hey Candice👋

Thank you for the positive review. We're thrilled that you're satisfied!

Many greetings to your furry friend from Joy at Just Russel. 🐾

Rated 5 out of 5 stars

My dog is a difficult eater september

My dog is a difficult eater but the food from Russel he likes it.

Mijn hondje is een moeilijke eter maar de brokjes van Russel eet hij zonder problemen.

🐾🐾

24 September 2023
Unprompted review
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Reply from Just Russel

Hey Maria👋

Fijn om te horen dat jullie tevreden zijn! Bedankt voor het delen van je ervaring met Just Russel!

🐾 Joy van Just Russel

Rated 5 out of 5 stars

My dogs love the brand and it doesn't…

My dogs love the brand and it doesn't smell bad at all .

15 September 2023
Unprompted review
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Reply from Just Russel

Hey Yvette 👋

Thanks a lot for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help!

🐾 Joy from Just Russel

Rated 5 out of 5 stars

Personal touch

Personal touch, fast delivery

1 September 2023
Unprompted review
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Reply from Just Russel

Hey Ken👋 Dankjewel voor de goede review!
Vele groetjes Joy van Just Russel. 🐾

Rated 4 out of 5 stars

My Dog has epilepsie and Just Russel helps with that

My Dog has epilepsie and that is either agravated or mitigated by what she eats.
Sinds she has Just Russel, she has not had an ataque.
Grain etc is terrible fornher, and that is virtually not present in you food. Animal protein is the most important for her and it has almost 70% of that, so that is perfect.
Her coat shines and she is a lot happier and more energetic.

5 September 2023
Unprompted review
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Reply from Just Russel

Hey Robin 👋 Wow, what a beautiful review! We're happy to hear that our food is working well for you, and we appreciate you taking the time to share your experience. If you have any questions in the future, know that we're always here for you. 🐾 Cyriel from Just Russel.

Rated 5 out of 5 stars

My dogs are happy

Both my dogs are really happy and love the new food.

5 September 2023
Unprompted review
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Reply from Just Russel

Hey Joeri 👋 Thank you for the great review. It's awesome to hear that you are so satisfied. Please keep us updated on how everything is going for you. Many greetings from Cyriel at Just Russel. 🐾

Rated 5 out of 5 stars

Making ordering catfood fun

The quality of the products, the packaging & easy order and delivery processes, the personalized approach.

29 August 2023
Unprompted review
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Reply from Just Russel

Hey 👋 Thank you for your lovely review! We're glad to hear that our food is a hit with your pet. If you ever need anything, we're always here to help. Many greetings from the team at Just Russel. 🐾

Rated 4 out of 5 stars

Our dog loves this kibble

Our dog loves this kibble, he empties his bowl even quicker than with his previous food. We also use the kibble as treats during the obedience training instead of cookies. The personalized bag with picture is a very nice perk!

3 September 2023
Unprompted review
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Reply from Just Russel

Hey 👋 Thank you for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help! 🐾 Cyriel from Just Russel.

Rated 5 out of 5 stars

My cats like the food

My cats like the food. One has sensitive intestines and even she is good with it.

28 August 2023
Unprompted review
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Reply from Just Russel

Hey Evi 👋 What a fantastic review, thank you! We're happy that our food is working for your pet, and we hope it continues. Let us know if you need anything or have any questions. 🐾 Cyriel from Just Russel.

Rated 5 out of 5 stars

Great food

Great food, Thor likes it, just started the food, so great product

10 August 2023
Unprompted review
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Reply from Just Russel

Hey Wen 👋 What a fantastic review, thank you! We're happy that our food is working for your pet, and we hope it continues. Let us know if you need anything or have any questions. 🐾 Cyriel from Just Russel.

Rated 4 out of 5 stars

Val goed in de smaak

22 August 2023
Unprompted review
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Reply from Just Russel

Hey Mercedes 👋 Bedankt voor je geweldige feedback! Het doet ons deugd om te horen dat onze voeding bij jouw huisdier in de smaak valt. Laat ons gerust weten hoe het blijft gaan en als je iets nodig hebt, staan we altijd voor je klaar. 🐾 Cyriel van Just Russel.

Rated 5 out of 5 stars

Good food and service

Trixie is a very difficult eater.
She has special needs and Just Russel food is sweet for her.
Our order was send very fast with a really nice note and explaining who to chance Trixie's food.

21 August 2023
Unprompted review
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Reply from Just Russel

Hey Hilde 👋 Thank you for the great review. It's awesome to hear that you are so satisfied. Please keep us updated on how everything is going for you. Many greetings from Cyriel at Just Russel. 🐾

Rated 5 out of 5 stars

My puppy loves your food

My puppy loves your food, the bowl is clean every time

19 August 2023
Unprompted review
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Reply from Just Russel

Hey Sharon 👋 Thank you for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help! 🐾 Cyriel from Just Russel.

Rated 5 out of 5 stars

works smoothly

excellent service

25 July 2023
Unprompted review
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Reply from Just Russel

Hey Dirk 👋 Thank you for your fantastic review. We're thrilled to hear that our food is a success. If you need anything or have any questions, please let us know. We're here to help! 🐾 Cyriel from Just Russel.

Rated 5 out of 5 stars

My dog had digestif problems with Royal…

My dog had digestif problems with Royal Canin food. He didn't have much energy anymore or abetite. We then tried just Russel. Our fluff now doesn't have any belly ache, diarrea and has lots of energy anmgain. He devoures his food in now. Just Russel = Happy and healthy doggy

8 August 2023
Unprompted review
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Reply from Just Russel

Hey Annatar 👋 Thank you for the great review. It's awesome to hear that you are so satisfied. Please keep us updated on how everything is going for you. Many greetings from Cyriel at Just Russel. 🐾

Rated 5 out of 5 stars

Correct delivery.

16 August 2023
Unprompted review
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Reply from Just Russel

Hey Sigi 👋 Fantastic to hear that our food is working well! We appreciate your feedback and are always here to help if you need anything. Thank you for sharing your experience. 🐾 Cyriel from Just Russel.

Rated 5 out of 5 stars

Django

My dog really adore his dog food.

16 August 2023
Unprompted review
Just Russel logo

Reply from Just Russel

Hey Stan 👋 Fantastic to hear that our food is working well! We appreciate your feedback and are always here to help if you need anything. Thank you for sharing your experience. 🐾 Cyriel from Just Russel.

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