Just Right Pet Food Reviews 

203
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

So I haven't been happy with our dog food and with them being senior, I want to help them stay healthy with a good diet. So I checked the farmers dog and various fresh food sites. Then I stumbled acr... See more

Rated 5 out of 5 stars

Finally my picker eater is loving this dog food! I had changed food twice before finding Just Right. I thought what I was feeding him was healthy until I read the ingredients. Just Right uses healt... See more

Company replied

Rated 5 out of 5 stars

I have two dogs I rescued in the past year, they were both puppies from different places. One is River is a Pit Mix and Zoey is a Shepard mix. They both had tons digestive problems with any food I tri... See more

Rated 1 out of 5 stars

My dog will normally eat *anything* and with excellent appetite. When our first bag came, she was not enthusiastic and ate much more slowly, instead of wolfing it down. Over time, she stopped eating... See more

Company replied

Company details

  1. Pet Store
  2. also in
  3. Pet Supply Store

About Just Right Pet Food

Written by the company

Just Right is personalized, complete and balanced dog food created by experts – and you.

Just Right creates personalized dog food blends as unique as your dog. To create the ideal blend, we combine details you share about your dog with our nutritionist’s expertise. Your dog’s unique food is delivered to your door as part of a 28-day subscription.

Each blend we build is hand-scooped by devoted dog people in Clinton, Iowa. We measure, scoop, pack and sign each bag specially for your dog. Then we deliver it to your door on a schedule that works for you. Customized, convenient and backed by the Good Housekeeping Seal, Just Right is made to feed what makes your dog special.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

203 reviews

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4.3

All reviews

(203)

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Rated 5 out of 5 stars

Luigi the Yorkie Loves & Accepts No Subs

We have been feeding Luigi the Yorkie the same food since we got him from the breeder (she was feeding him the same). Of course, once he turned 15 mos old we switched to adult food. We slowly started introducing him to your "Luigi's Blend" but when I would put his other food in the bowl he would go and sit next to his container for HIS blend! So I thought I would outsmart him and mix the two together (we had just bought a new bag of the other food). He would pick through and eat his blend first leaving the other for later! I think that's his way of telling us he REALLY loves "Luigi's Blend" a lot so this will definitely be his food of choice from now on 😊.

26 October 2021
Unprompted review
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Reply from Just Right Pet Food

Luigi is a FAN! Love to hear this! Thank you so much for writing in :)

Rated 5 out of 5 stars

Bentley love it!

My puppy Bentley has been through two kinds of brands and disliked all of it. But I bought him just right and he is in love!! He loved the small meats they provide in the kibble. His coat looks vibrant and always looks forward to feeding time compared from before.

16 October 2021
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Reply from Just Right Pet Food

Yay, Bentley! Thanks for letting us know, Melanie!

Rated 5 out of 5 stars

Very pleased with the food and the…

Very pleased with the food and the customer service. When I needed customization, they were very helpful. My dog readily eats the food and seems to thrive on it.

12 October 2021
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Reply from Just Right Pet Food

It is truly our pleasure, Brenda. Thank you for taking the time to review. Here if you need us. -Ashley

Rated 4 out of 5 stars

Henry loves it

*EDIT****

Customer care is on top of their game. Super fast response and ready to help adjust Henry’s diet so that it fits his needs better.******
Henry loves it! He scarfs it down every time and it shipped to us so fast. The only issue I have it that you are only given a couple options. For example when it comes to his stool there’s only three options none of which represent Henry’s. I wish I could change things a bit more so that it was EXACTLY what I need.

5 October 2021
Unprompted review
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Reply from Just Right Pet Food

Hi Marne! Hey, let's chat. Send me a note to care@justrightpetfood.com with what kind of dialed-in formula changes you're looking for- maybe we can still help! -Ashley

Rated 3 out of 5 stars

Misled Shipping speed

The food itself, and the way it’s individualized for your pet is very very good. I have an issue with their response times and customer service. I switched from another prescription food to this service because I really liked their price point and online platform. I ordered the food on a Friday. I called their office on Monday and inquired about how long the food usually takes to arrive. They assured me it would be a couple of days so I decided to not get my dogs another bag of food since I still had about 3 days worth. I did not receive the food until Friday night- so a total of about 4-5 days since I called. It would be best for them to be more honest about shipping speed inquiries because the UPS label said 5-7 days ground service. I don’t have an issue with waiting and I know there’s shipping delays due to the pandemic. But please don’t lie to customers about the shipping speed. I’d rather be told over the expected time and get it early. Other than that, I am pleased with this service.

2 October 2021
Unprompted review
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Reply from Just Right Pet Food

Hi Liz, we responded to your email complaint as well. Thank you for the review. We apologize. It is never our intention to mislead our customers on our processing and shipping time. Orders are hand-blended and custom packed on the next business day after the order is placed. A personalized blend ordered on Friday will not leave with UPS until EOD Monday. It is typical for UPS Ground to take an additional 3-5 business days, which is what we share with our customers.

Rated 5 out of 5 stars

Brooks has lost 5 pounds since starting…

Brooks has lost 5 pounds since starting Just Right. So excited for my old girl. She has gotten more picky as she’s gotten older. I’ve been through numerous bags of food looking for something that is healthy and she enjoys eating. Well this food is “Just Right”. She loves it and hopefully will keep losing weight and nourishing her old bones. Thanks for creating this.

28 September 2021
Unprompted review
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Reply from Just Right Pet Food

Go, Brooks! That's exciting! Thanks, Laura <3. We love our seniors.

Rated 3 out of 5 stars

Just curious

Just curious, I've previously ordered both the beef and chicken, and have identified the difference by color. Both times that I've switched and ordered beef, I received chicken. That's my only complaint. Aside from that I love the product and it's working well for my dog.

28 September 2021
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Reply from Just Right Pet Food

Hi Jay, we replied to your email as well. Because we make our food in small batches, colors can be slightly different. This can be due to our raw ingredients and the cooking process. Your most recent order was the grain-free beef recipe you helped us formulate. We have a very sophisticated scanning process for mixing our personalized kibble to make sure the exact components and proportions are selected. Happy to send you another beef order, if you'd like.

Rated 5 out of 5 stars

Love the service we have gotten

Love the service we have gotten.
Never have to worry about what Neko is eating if it’s good or bad for her.
Just Right is always available to to take my call with any concerns we have.
Super convenient having her food delivered on a schedule.

27 September 2021
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Reply from Just Right Pet Food

<3 Thank you for this, Sherry. It really is our pleasure. -Ashley

Rated 5 out of 5 stars

My german shepherd loves this food

My german shepherd loves this food. His coat is now very soft. Can't say enough about this company. I had tried different home delivery companies and this one is the best by far.

25 September 2021
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Reply from Just Right Pet Food

Wonderful news, Anne. So glad you found us! Thank you for writing in!

Rated 5 out of 5 stars

He gobbles the food right up

He gobbles the food right up! Has not been eating long enough yet to see differences in his coat etc.

22 September 2021
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Reply from Just Right Pet Food

Great, Deborah! Keep us updated on the positive differences you start to see :)

Rated 5 out of 5 stars

Finneas loves his food!

I decided to try this food because the whole concept sounded interesting. Well my 3 mos old puppy who would normally leave some of his kibble behind, loves Just Right! Not only does he eat every bite, he asks for more. The kibble smells fresh unlike some bags that can smell stale. The kibble is the perfect size for him, as he is only 5lbs right now. Having his picture on the bag of his personal food blend was an extra reason to love it. Although it’s a bit more expensive than a 5lb bag elsewhere, we will happily stick with Just Right, until Finneas tells me otherwise! You gotta try it!

18 September 2021
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Reply from Just Right Pet Food

Thanks so much, Mary! Love hearing this! Keep us updated if we need to increase Finn's weight as he grows :)

Rated 5 out of 5 stars

I am so glad I made this switch

I am so glad I made this switch, our puppy was having problems with diarrhea with the food the breeder gave me and I bought to continue. His little tummy just couldn't make it work. I came across this website when researching a better food for him that would help and so far it has been so good. Everything is back in working order and he seems much happier.

18 September 2021
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Reply from Just Right Pet Food

Yay for happy bellies! Awesome news, Shiloe!

Rated 5 out of 5 stars

I love Just Right Pet Food!!

I love Just Right Pet Food!!! My dog and I could not be happier that we found this company. You can pick which kind of protein is used and add veggies of your choice before it's packaged in a bag with of photo of your dog. My dog had been suffering from pretty severe gastric distress before we found them, despite being on a vet prescribed diet. She is now a picture of glowing health!

16 September 2021
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Reply from Just Right Pet Food

Wow, Susan, wonderful news! Thanks for sharing with us!

Rated 5 out of 5 stars

My two rescue dogs love when their…

My two rescue dogs love when their “Just Right” custom blends boxes arrive at the front doorstep! The chicken strips are their favorite in their custom blends designed for each of their individual needs. The Customer Service team is wonderful to work with. Having the automatic reorder each month makes the process so easy!

15 September 2021
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Reply from Just Right Pet Food

We appreciate you, Kim :). Thank you so much for your kind words.

Rated 5 out of 5 stars

Thank you for the food

Thank you for the food. My dog absolutely loves it!. I will definitely be keeping my subscription.

14 September 2021
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Reply from Just Right Pet Food

Awesome, David. So great to hear! Thanks for writing us!

Rated 5 out of 5 stars

My puppy loves his food.

Knowing what ingredients my puppy needs for a complete nutrient balance is very important to us. JUSTi RIGHT helps us a lot with personalized nutrition of the combination of proteins, fats, humidity, fiber and nutrients so that my puppy feels healthy and happy ”. My puppy loves his food.

14 September 2021
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Reply from Just Right Pet Food

We're so happy to have you part of the Just Right family, Julio. We want the best for your puppy, too :) Thanks for the awesome review.

Rated 5 out of 5 stars

Amazing dog food!

OMG! This dog food is amazing! When I first opened the bag it smelled so good I wanted to eat it! Louie loves it and dug right in! I’m so happy to give him healthy food!

11 September 2021
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Reply from Just Right Pet Food

Hi Kathy & Louie! Thank you for telling us how you're loving Just Right!

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