Searched for straight nail clippers but was unable to find anything suitable within a reasonable price range until I came across Just Nails Direct. Straight nail clippers which were not gigantic but o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience!! Ordered a bottle of CND shellac and the bottle arrived empty, not a drop in it! And to make matters worse it was a Christmas present for a friend. I have emailed several times... See more
Company replied
Speedy delivery, items were exactly as described and I even received a free cuticle oil with my order which I wasn’t expecting! Thank you so much will definitely be back again!
Company replied
Excellent service couldn't find the discontinued/out of stock nail varnish which is my favourite. Email sent saying it was back in stock so jumped at the chance bought 2! Arrived on time and good pric... See more
Company replied
Company details
Written by the company
Just Nails Direct is a professional nail and beauty supplier based in the UK, offering a wide range of products including gel polishes, nail varnishes, acrylic systems, and tools for both trade professionals and training academies. We pride ourselves on competitive pricing and fast shipping, along with providing free gifts with purchases. We aims to meet the needs of our customers by ensuring quality service and products at reasonable prices.
Contact info
1 Stadium Place, LE4 0JS, Leicester, United Kingdom
- 0116 298 2875
- info@justnailsdirect.com
- justnailsdirect.com
4.2
Great
73 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from JUST NAILS DIRECT
Hi Annette, thank you so much for your review! We try to send all of our orders out on the same day that we receive them, and we're happy to know that it's working! We hope to see you again in the future.
Great price for the products and…
Great price for the products and delivered extremely quickly.
15 October 2022
Reply from JUST NAILS DIRECT
Thank you so much for your review! We hope you enjoy your order and look forward to seeing you again.
Still not heard re my delivery
16 October 2022
Reply from JUST NAILS DIRECT
Hello,
We called you today to let you know that the item is taking longer due to Royal Mail strikes. If the item has been lost we will initiate a refund or send out a replacement. We apologise for any inconvenience caused.
Where is my product?
14 October 2022
Unprompted review
Reply from JUST NAILS DIRECT
Hello,
We do not seem to have an order number associated with your review. Have you purchased from us?
Great service
Great service, item exactly as ordered and arrived 1 day earlier than expected.
6 October 2022
Reply from JUST NAILS DIRECT
Hi Chris! Thank you so much for your positive review! We hope that you have a wonderful Christmas season.
Excellent service
12 October 2022
Reply from JUST NAILS DIRECT
Hello Andrew, thank you so much for your review! We hope that you enjoyed your product!
I good Value ordered the nail varnish free…
I ordered the nail varnish free delivery within a few days. Good price and love the colour.
1 September 2022
Reply from JUST NAILS DIRECT
Hi Jackie, we're so glad you liked the polish! Thank you for leaving a review for us, it means a lot - we hope to see you again in the future!
Reply from JUST NAILS DIRECT
Hello,
As per the tracking no: RF492910142GB, your order has been delviered. We apologise if you have had to wait a little longer than normal due to the Royal Mail strikes.
Reply from JUST NAILS DIRECT
We're glad that you found our products easy to order! Thank you so much for leaving a review, it's wonderful to get feedback. We hope to see you again in the future.
Super products
19 February 2022
Reply from JUST NAILS DIRECT
Hey! Thank you so much for leaving a review for us. We're glad that you like our wide range of products, and we hope to see you again!
Never received my 2 bottles of polish
Never received my 2 bottles of polish
Is this a scam?
7 February 2022
Reply from JUST NAILS DIRECT
Hello!
According to our tracking information that was provided to you, your purchase arrived on the 8th of February.
We would like to assure you that this is not a scam, just that international postage can take a long time to clear through customs.
As this was an order from the UK to the USA while we are still feeling the affects of COVID-19, once the parcel has been despatched from the us we unfortunately have no control over how fast the items get to you!
Just Nails is my new Go-To place!
Amazing service and arrived just as advertised! I will continue to order from Just Nails Direct because of their follow-up, professionalism and products! Great customer care!
25 January 2022
Reply from JUST NAILS DIRECT
Hello Mr. Blount,
We are so happy that you like our service, thank you so much for your review!
We look forward to seeing you again.
Love so much
Love so much! Extremely fast shipping and well packaged. Would shop with again.
20 January 2022
Reply from JUST NAILS DIRECT
Hello Sophie! Thanks so much for leaving feedback for us, it really means a lot! We do our best to make sure as many orders get to people safely and securely x
Beautiful holographic nail polish at…
Beautiful holographic nail polish at the best price. Packaged well.
7 January 2022
Reply from JUST NAILS DIRECT
Hi Christina, thanks so much for your feedback! We are doing our best to expand our range of products available and more Holo shades are definitely on the list x
Stay away...
Only half of my order was delivered... One bit fulfilled by Amazon...for the other bit had to ask for refund as had none in stock. The bit fulfilled by Amazon was wrong item...emails are ignored.
Absolute joke!
Looks like they don't know what they are doing.
Can't recommend, better stay away from problems.
7 January 2022
Unprompted review
Reply from JUST NAILS DIRECT
We do not seem to have an order associated with this review. Did you order from us?
Reply from JUST NAILS DIRECT
Hi Sally! Thanks so much for leaving a review, your feedback means a lot to us and we hope to see you again in the future!
I was sent wrong item and still waiting…
I was sent wrong item and still waiting for an answer to my email for refund !
30 December 2021
Reply from JUST NAILS DIRECT
We are incredibly sorry that this issue had happened over our Christmas Closure and that it had taken such a long time to resolve.
We would like to let others know that we refunded this item fully, and we hope to see Noella again!
Reply from JUST NAILS DIRECT
Hi there, thank you so much for leaving us a review, they mean the world to us! We hope to see you again in the future.
Broken dish
unfortunately when I opened the package the little heart dish was broken
Hopefully it will be replaced
25 December 2021
Reply from JUST NAILS DIRECT
Hello,
We are sorry to hear that your item was damaged when you received it. If you could please contact us so that we can resolve this issue for you, we would appreciate it!
Best place for you nails!
Extremely fast delivery - I ordered my item a week before Christmas so was expecting to have to wait a bit but it arrived the very next day! Great range of nail polishes at good prices.
23 December 2021
Reply from JUST NAILS DIRECT
Hi Karen! Thanks for leaving us a review, we really appreciate it!
We dispatch items all the way up until our Christmas closing times, so given Royal Mail's cooperation, we're able to deliver things right up until the last few days before Christmas!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.