JustFashionNow Reviews 

Reply from JustFashionNow

Aug 17, 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Our team is committed to processing and delivering orders as soon as possible, but due to peak shopping season, it will take longer to prepare item.

Please note that some items among our best-selling products, which contributed to the delay before shipping. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

Well received your feedback regarding the shipping cost. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.

Unfortunately, right now the shipping cost depends on the destination and the weight of the package. But we offer free shipping service on orders over $109 USD.(FYI: The amount is based on the prices after any discount is applied and the final-sale item is not eligible for this promotion.

We are committed to providing our customers with a hassle-free returns process.

Regarding the return, please refer to https://www.justfashionnow.com/information/returns, the buyer is responsible for return shipping costs and any related expenses.

The cost of the return depends on the distance from the area you are sending to our return center and the weight of the returned products.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

We sincerely appreciate your cooperation and understanding, and we look forward to working together to find a suitable resolution.

If you need assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
JUSTFASHIONNOW

Reply from JustFashionNow

Aug 16, 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We’re very sorry to hear about your experience and the frustration this has caused you. We sincerely apologize that your package did not include the proper paperwork and that the return process felt unclear. That is not the experience we want for our customers.

Usually, the package will include an order receipt, which contains your order number. Please know that even without paperwork in the parcel, returns are absolutely possible. After you place an order, the order confirmation email (including your order number) is also sent directly to your mailbox. If you don’t see it in your inbox, we recommend checking your spam or junk folder.

If you still cannot locate the order number, you can contact our customer service team and explain the situation in detail, including the reason for requesting the return and a list of the return items. We will then provide you with step-by-step return instructions and assist you through the process.

We’ve also sent you an email today regarding your return issue and are looking forward to your reply. Please rest assured that we are committed to making the returns process as hassle-free as possible.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.

If you need any assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. By email we will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
JUSTFASHIONNOW

Reply from JustFashionNow

Updated Aug 15, 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Please kindly know Size varies from specific items on our website but is not standard US size. Usually, customers need to use the “size chart “ with measurement details to determine their ideal size better.Please be noted that as all the dimensions are measured manually, it is not deemed as wrong if the deviation is 1~3cm.

Upon checking, we found that there was an anomaly in the logistics of your return package. Usually, we can only issue a refund after we have received the returned package.

However, we value our customers and want you to have a better shopping experience here, so we've processed your refund in advance. May you shop on our website next time.

The refund will be sent to your original payment account within 3-5 business days. Important Notice：It depends on your financial institution, credit or debit cards may take an additional 3-7 business days to process.

If you need assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
JUSTFASHIONNOW

Reply from JustFashionNow

Aug 14, 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.

We understand how disappointing it is to receive an item that does not meet your expectations in size or color and to face difficulties with the return process.

If the wrong size was sent, could you please send a picture of the size label to us so we can check? If the issue is that the item didn’t fit and the measurements of your received item do not match the corresponding size chart, please measure it with a measuring tool and send photos to our customer service center. We’d like to offer you a satisfactory solution after checking.

Regarding color, we aim to provide accurate and representative images of our products on our website. However, slight variations may occur due to differences in screen displays or lighting during the photo shoot. Hope you can understand.

We now provide both email and 24/7 Live Chat support, and all emails will be responded to within 24 hours. To ensure you receive our communications, please check your spam or junk folder. Email providers like Yahoo, Hotmail, Outlook, MSN, and Live often have strict spam filters, which can prevent legitimate emails from reaching your inbox.

To ensure you receive our messages, you can:

1.Add us to your safe sender list (whitelisting);

2.Reply to any one of our emails;

3.Move any of our emails from your spam or junk folder to your inbox.

To help resolve this promptly, could you please provide us with the correct order number or the email used to place the order? We’ve already sent a private message to you, please check, and we look forward to your reply.

We truly value your feedback and will work to improve our customer service to prevent similar issues in the future.

If you need any assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. By email we will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
JUSTFASHIONNOW

Reply from JustFashionNow

Aug 14, 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the frustration caused by the lack of a specific delivery date for your order.

Our estimated delivery dates are based on several factors, including the destination address, the shipping options selected, and the time needed to prepare and process your items for shipment. For more details, you can check our shipping policy here: https://www.justfashionnow.com/information/delivery.

We understand how important it is to receive your order in time for your event. Upon checking, your order was placed on August 11 and is currently being processed. It will be shipped as soon as it is ready, and once shipped, you will receive a notification with tracking information so you can monitor its progress.

We truly appreciate your patience and understanding. If your order does not arrive in time, you are welcome to contact us to arrange a return. We will be happy to guide you through the return process and ensure that your experience is as seamless as possible.

If you need any assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. By email we will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Ashley
JUSTFASHIONNOW

Reply from JustFashionNow

Aug 11, 2025

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention.

We're sorry to hear there is an issue with the size. After checking, the size of the leggings you ordered is S. To better assist you, could you please clarify whether the size you received is different from what you ordered, or if the item doesn't fit as expected? Additionally, we kindly ask you to send us a photo showing the size label on the item you received. This will help us verify the issue and provide a suitable solution as soon as possible.

Please note that every item has its own size chart. We recommend you use "Size Guide" to better determine your ideal size, because sizing varies between our items. "Size Guide" with detailed product measurements is included on each product page. As a note, these are measurements for item itself. Be sure to check the measurements provided online for each item advertised as comparing them to yours to insure a better fit.

If you would like to return the item, we can assist you with the process. We will send you an email within 24 hours about the issue, so please keep an eye on your inbox.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced.

If you need any assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. By email we will reply to you within 24 hours. You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Best regard,
Lucy
JUSTFASHIONNOW

Reply from JustFashionNow

Aug 7, 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Our company is headquartered in Hong Kong and our main fulfillment center is located in Asia. The majority of our products are produced and shipped from Asia.

Our goal is always to provide our customers with stunning, high-quality fashion products at down-to-earth prices.
If you are not satisfied after receiving the goods, please contact us at your earliest convenience, and we will find a solution that makes you happy or do everything we can to make things right for you. Give us a chance, and we won't let you down.

If you need assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
JUSTFASHIONNOW

Reply from JustFashionNow

Aug 7, 2025

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right. We can assure you that we are a legitimate company and our business is completely legal and compliant.

We are committed to providing our customers with a hassle-free returns process.

If you need to return, you may check our return policy and how to return via https://www.justfashionnow.com/information/returns

Please note that we currently do not have a return address in China.
We have return warehouses located in the United Kingdom, Germany, Canada, Australia, and the United States. Usually, we will provide you with the nearest return address.

Some return packages may be returned due to warehouse congestion. In this case, customers will need to provide a photo of the return shipping label or any proof that the return package has been shipped, and we will assist them in applying for a refund.

To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

We sincerely appreciate your cooperation and understanding, and we look forward to working together to find a suitable resolution.

If you need assistance, please feel free to contact us by chat or by email at support@justfashionnow.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
JUSTFASHIONNOW