My daughter was tricked into joining, not understanding that it was a subscription. When we tried to shop for the credits we accidentally bought, they never sent the things we ordered. Customer servic... See more
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See what reviewers are saying
Read the fine print! It is vital to read the fine print and be aware they will draw money from your card unless you specifically say you want to skip shopping for the month. Also, every time I have... See more
Company replied
JustFab Sverige has some good aspects, like quality products and fast delivery, but there are some issues to be aware of. The subscription model requires you to skip each month if you don't want to be... See more
Company replied
Worst website ever and they lure you into a VIP membership which you have to pay $40/40€ every month unless you remember to skip every month (another horrible feature they have on their website). Fu... See more
Company replied
Company details
About JustFab Sverige
Information provided by various external sources
Om JustFab: Skor, väskor och jeans. Det är väl knappast någon hemlighet att kvinnor gillar livets alla vackra ting och att leva ett FABulöst liv med allt vad det innebär. JustFab kombinerar lyxen av en personal shopper med ett stort utbud av trendiga skor, väskor och jeans i hög kvalitet och till låga priser – en kombination som skapar en oförglömlig shoppingupplevelse.
Varje månad handplockar våra stylister ett skräddarsytt urval av skor och väskor till alla våra medlemmar, anpassat efter deras egen smak och stil. JustFabs garderob är alltid välfylld med säsongens senaste trender. Från neutrala toner till starka färger och gnistrande metaller – JustFab har alla Must-Haves. Framhäv din känsla för stil i snygga boots och stövletter eller visa din kvinnliga sida i höga stilettklackar eller eleganta pumps.
Varje månad handplockar våra stylister ett skräddarsytt urval av skor och väskor till alla våra medlemmar, anpassat efter deras egen smak och stil. JustFabs garderob är alltid välfylld med säsongens senaste trender. Från neutrala toner till starka färger och gnistrande metaller – JustFab har alla Must-Haves. Framhäv din känsla för stil i snygga boots och stövletter eller visa din kvinnliga sida i höga stilettklackar eller eleganta pumps.
Contact info
Sweden
- 08 446 838 82
- justfab.se
1.5
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It amazing to shop here
2 July 2018
Unprompted review
Reply from JustFab Sverige
Dear Hannah,
Thank you very much for the awesome review! It is great to hear you had such a positive shopping experience.
Kid regards,
Your JustFab Team
Faboulus shoes to good prices
17 June 2018
Unprompted review
Reply from JustFab Sverige
Dear Erika,
Thank you for this great review! We’re happy to hear that your order has met your expectations.
Kind regards,
Your JustFab Team
Reply from JustFab Sverige
Dear Eliza,
Thank you so much for your wonderful review! It is great to hear you are satisfied with both your order and the service you received.
Kind regards,
Your JustFab Team
The fit was good on most of what I…
The fit was good on most of what I ordered. I received my package just in time. There were some things that didn't show up as they'd looked in the pictures on the website but Im happy with it overall
12 June 2018
Unprompted review
Reply from JustFab Sverige
Dear Beth,
We appreciate your being our member and taking the time to write this review. It is great to hear that you were mostly happy with your orders. If there is an item that does not fully meet your expectations, you can always return or exchange it completely free, using our return label.
Kind regards,
Your JustFab team
Reply from JustFab Sverige
Dear Samia,
Thank you for your review. We appreciate your being our member and hope you will be satisfied with your future purchases as well.
Kind regards,
Your JustFab team
Reply from JustFab Sverige
Dear Isabel,
Thank you very much for this amazing review! We appreciate it a lot and are happy to hear you are satisfied.
Kind regards,
Your JustFab team
Good products at reasonable prices i…
Good products at reasonable prices i highly recommend.
25 May 2018
Unprompted review
Reply from JustFab Sverige
Dear Everlyn,
Thank you for this great review! We are glad to hear you are satisfied with the products you ordered and we appreciate the recommendation.
Kind regards,
Your JustFab team
Reply from JustFab Sverige
Dear Lone,
Thank you very much for this fabulous review! We are happy to hear you are satisfied and hope you will enjoy the new shoes.
Kind regards,
Your JustFab team
Good idea thanks
20 March 2018
Unprompted review
Reply from JustFab Sverige
Dear Heba,
Thank you for this great review! We are happy to hear you like how JustFab works.
Kind regards,
Your JustFab team
wAITING FOR ORDER
21 February 2018
Unprompted review
Reply from JustFab Sverige
Dear Prasanna,
Thank you for your review. Your order is on its way to you and we hope you will be satisfied. If you should have any questions please feel free to contact our customer service via phone, e-mail or Facebook page.
Kind regards,
Your JustFab-team
I love to buy sometimes with my credit…
I love to buy sometimes with my credit on this site .
16 February 2018
Unprompted review
Reply from JustFab Sverige
Dear Madalina,
Thank you very much for this great review! We appreciate your being our member and are happy to hear that you are satisfied.
Kind regards,
Your JustFab-team
PLEASE READ BEFORE YOU ORDER ANYTHING
I am just one of many customers that CAN NOT unsubscribe the 399sek VIP membership.
The website tricks you in to become VIP member, and then they steal money from you.
they stole 4x399sek from my account.
It says that I can unsubscribe via telephone (but I have a danish phone so the number seems invalid) or via livechat (no link to that avaliable on the site)
SOOOO.... after going 1.596 SEK short... the only way I can see is blocking my credit card.
and here on trustpilot all their replies seem ignorant.
medlemsnr: 137412104
15 February 2018
Unprompted review
Reply from JustFab Sverige
Dear Alla,
Thank you for your review. Anyone who reads the information we provide during the ordering process can see that you can always choose either VIP or regular price. Only if VIP price is chosen one becomes a VIP member and the terms and conditions regarding the membership are clearly stated both before and after the order has been completed. The same information can be found on multiple places on our home page, in the first welcome e-mail, and on the leaflet sent with the first package.
As a VIP member you can get a huge number of benefits completely for free. The only thing you would need to do is to log in to your JustFab profile between the 1st and the 5th of the month and click on the button "skip the month". Only if this is not done, the amount of 399 sek is transferred to JustFab profile where it can be used for future purchases.
You can cancel your VIP membership at any time by calling our customer support at 08-446 838 82. The lines are open every day, even at weekends, and the customer service will be happy to help you with your request.
Best regards,
Your JustFab team
Hi My patience is out now
Hi My patience is out now, you just stole 399kr from me even though I contacted you and needed out. ONLY WAY TO STOP YOU SAY IS CALLING, BUT I'M DEAF AND YOU DON'T HAVE TEXT PHONE, YOU SHOULD BE ASHAMED HAVING THOSE RULES WITHOUT THINKING ABOUT PPL WHO CAN'T TALK ON THE PHONE, HAVE NO "VOICE" AND IF U DON'T PAY ME BACK, AND IMMEDIATELY STOP MY "MEMBERSHIP", I MUST GO TO KONSUMENTVERKET, POLICE AND REPORT YOU, I FEEL HELPLESS AND THEN PUNISHED BECAUSE OF YOUR IGNORANCE.
YOU CAN YEXT ME AT +76729620518
YOU CAN EMAIL ME and Use Messenger, WhatsApp and even videocassette me, BUT I CAN'T CALL U AND QUIT!
YOU HAVE MY OTHER MAILS AND I BEEN TRUE THESE B-S SITUATION BEFORE AND HAVE LLEGAL REPRESENTATION.
I DON'T WANNA SOUND LIKE A BI**H BUT YOU MADE ME FEEL CHEATED AND THE BOOTS I BOUGHT I DON'T EVEN WANNA LOOK AT NOW, THEY MAKE ME FEEL STUPID AND REMINDS ME OF THIS SAD SITUATION.
I WILL SEND THEM BACK AND I HOPE YOU LISTEN AND HEAR ME, IF YOU WANT ME TO SHOP AGAIN AT YOURS YOU WILL MAKE THIS UP TO ME, IF NOT I'LL DO THE WAR-THING
THANK YOU
5 February 2018
Unprompted review
Reply from JustFab Sverige
Dear Chriztin,
We are sorry to hear that you feel this way. Our VIP membership is for those who choose it by choosing the VIP price instead of a regular price, and all the details about how the membership works are stated clearly on our homepage and during the ordering process.
The membership can be cancelled at any time and it is important to us to find a solution for each specific situation our members may have. Our customer service will do all they can to help, as you have had the opportunity to see.
Kind regards,
Your JustFab team
Dont sign up for JUSTFAB VIP membership …
Dont sign up for JUSTFAB VIP membership or buy anything from them.
You can never leave the membership and its just too complicated. there is no way you can discontinue the membership via email or on the website, you have to call the customer service. and when you do that, they dont telll you teh fine print about how you can use the credits that were charged to your card. If you end up buying anythign that is over the credit amount, your membership gets automatically renewed without your explicit permission.
This is a dishonest business model ...no transparency and a terrible way of making money.
You have lost a customer with this arm twisting method.
17 January 2018
Unprompted review
Reply from JustFab Sverige
Hello Ruth,
We are sorry to hear about the missunderstanding that came up. Our VIP membership is not automatic and everyone who orders can always choose between a retail price and a VIP price. Only if VIP price is chosen one becomes a VIP member and the membership can be cancelled easily at any time, through a short conversatin with our customer service, as you have done.
No one can become a VIP member without their explicit permission since the details about the membership are clearly stated before the order is confirmed whenever someone chooses to check out with a VIP price.
If there are credits on the JustFab account when you decide to cancel the membership, our customer service always provides an explanation and details can be found on our web page.
Best regards,
Your JustFab team
This website is a complete scam!!
This website is a complete scam!
I´ve purchased a pair of sneakers from them a month back due to some discounts and they AUTOMATICALLY SUBCRIBED ME TO THEIR FREAKING VIP PROGRAM THAT CHARGES YOU 399KRONOR MONTHLY!
They will claim that they have informed you and such with an email but that is an utter lie! They also will claim that they have it stated on their website like yeah everyone will go read the VIP section before purchasing?? They clearly do not have a genuine business mindset with this, knowing people could "miss certain information", or get "tricked" into their scam!
You do not even get any reasonable benefit from this program either. They have yet to reply to me regarding this and I can´t even cancel my account without contacting them first!
This website is a complete trash, PLEASE DO NOT PURCHASE FROM THEM!
I want my money back!!
I am even thinking of cancelling my bank card to prevent this pathetic scam website from charging me again!! This company has no ethics at all!
6 September 2017
Unprompted review
Reply from JustFab Sverige
Dear Jacelyn,
Thank you for your review.
We are very sorry to hear that you feel this way. We are trying to make our policy as transparent as possible and our only goal is to help our members have a high-quality shopping experience and benefit from the program.
Our customers always have the choice to check out as either Basic members or VIP members. When a VIP option is chosen the conditions of the membership are cleary stated before the order is confirmed (not only in the Terms and Conditions). Even as a VIP member you do not need to pay for the memberhsip to enjoy all the benefits - there is always the option to skip the month, and only if this is not done the 399 sek are transferred to the JustFab profile where they can be used for future purchases.
If you contact our customer support regarding your membership they will be happy to help you resolve any issues as quickly as possible.
Best regards,
Your JustFab team
Customer no-service
There was no problem with the item but after all the orders I've made over the years I didn't expect to be robbed! Charged me twice and they still haven't replied to my mail !! The customer service needs improving and definitely not ordering from them again.
12 January 2017
Unprompted review
Reply from JustFab Sverige
Dear Naima,
Thank you for your feedback. We apologize if you haven't received the answer or the help you needed regarding your JustFab profile. Our customer service will reach out to you in order to help you solve the situation in the best possible way.
Best regards,
Your JustFab-team
Reply from JustFab Sverige
Hej Sara,
Det är superkul att höra att du är så nöjd med helheten!
Bästa hälsningar,
Ditt JustFab-team
the best boots for me
i never must worry that i will not get my size or exactly wich boots i want
17 August 2016
Unprompted review
Reply from JustFab Sverige
Dear Iveta,
It is great to hear that you are satisfied with the items you ordered. Thank you very much for your feedback and for being our member.
Best regards,
Your JustFab team
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