JustFab US Reviews 27,052

The prices have really gone up, I used to be able to buy a pair of boots for $39 including shipping. Now I am paying $49 and $15 in extra charges. I am going to cancel my subscription

The skip payment I don’t think you should have to cancel your account or you will be charged $49.50 between the 1st-5th of the month. Ridiculous

While I appreciate JustFab’s product and service. I have observed a significant increase in their prices. Furthermore, the introduction of a shipping fee is an unfortunate development. I sincerely hop... See more

The quality and the style of shoes really can use a more updated selection to trending styles and to live up to the 50 charge it's discouraging sending so much when you clearly see the actual cost for... See more

The ordering process is great, and delivery is fine, but returns another story...I wanted to return and the options were an issue, but I've given the shoes away, or gifted to others. The pay monthly... See more

Not really too happy with all the recent changes made by the company, however,I am thrilled that customer service is still as great as they always have been. They were quick to address my concerns, ex... See more

I did a web chat with an agent a few minutes earlier about my billing, today 8/3/2025. I appreciate the issue was resolved and my VIP credits applied to the order. No longer the full bill. I am very h... See more

I like the boots I’ve purchased, the VIP, the items on sale. Thanks to the government just no longer in my budget. 😢

There are 2 pair of tennies I don’t want but can’t get the tool to delete them

I have been using JustFab and JustFab kids for about 5 years. The clothes are all good quality, and true to size. The kids clothes and shoes are amazing. Great quality and plenty to choose from. I... See more

This company is taking your money $50 from your credit card month by month because its supposed “rewards program”. When you try to stop them doing this, there is not a way to communicate to them by ph... See more

I always find what I'm looking for however sometimes my size isn't available. That's probably the only downfall. Quality and comfort are on point. True to size. Love the fact that each month you can e... See more

I received great service and I have received a pair of great shoes that I feel in love with they're good quality and strong pair of shoes sneakers that is and l have ordered another pair already

I was a loyal JustFab member for over 10 years, but their recent practices have completely lost me. They now expire VIP credits and claim to send reminders, but never received any. They are quick t... See more

The customer service representative that helped me with my issue was kind, knowledgeable, and went to work immediately to solve my problem. I have been assured everything will be taken care of.

Easy to order products. Great selections for summer. I already have the pumps in other colors. Comfortable shoes and I get lots of compliments on them.

Terrible company. No customer support. They charged me for a product that I never received. They deceitfully enrolled me in to their subscription plan without my explicit consent and charged $50 a mon... See more

Their app doesn't work and neither does their website. I have a VIP membership and I cannot log into their website/app on my phone, iPad, or laptop. I attempted to contact the company on October 1st... See more

I love your selection I made one purchase but have 28 great grandkids to shop for so will try one and will see the product then go from there

They give you great value for your membership and as I long as I remember to opt out after the 1st of the month then I don't have to pay for the membership if I am not going to use it.

I appreciate that the receipt included a separate line item for the tariff. It’s important that people see that. Kudos JustFab for being transparent.

My experience is always great with justfab and the merchandise I love. Keep on giving the rewards and I will keep on shopping.

The prices and quality are excellent. My only complaint is that I was charged for fees I did not authorized and the item cost doubled the sale price

I have been a VIP member for a long time and I love it❣️ I like to let my credits add up and then place a big order. And it's so easy to skip a month if you want. 🥰👍

Great choices and prices and customer service via chat was quick, easy and very helpful

Y0U HAVE AWESOME QUALITY PRODUCTS AND GREAT PRICES; AND STYLES THAT ARE MY KIND OF FASHIONS.

A friend of my purchase ur boots and encouragement me to do the same $$$$

Awesome smooth process can’t wait to get my boots they look so cute

It was wonderful and the quality of the shoes is excellent…

It was very easy to navigate through pages. Very upfront about cost.

Love shopping here for some great deals and Great Shoes!

You had what I was looking for at the time

So Easy & Quick To Purchase. & The Price. WOW. ❤️

Great prices and good quality

Great price and quality

Great Experience ..Reasonable Pricing and Wonderful Selection

So got these boots from JustFab you know did a subscription canceled it anyways were the boots maybe two or three times and they’re beautiful boots I love them minus I took my sock off and the whole b... See more

I signed up for JustFab about 10 years ago and have been skipping after the initial buys, as some of their products are quite questionable. I tried to skip again and close my account, but there wa... See more

I still have not receive my package from my last order. Customer service representative said to wait another 2 weeks after 2 weeks of not receiving it yet. It feels like they wanted me leave me hangin... See more

They steal money from credit card. I ordered a pair of shoe and every month they started charging my credit card for membership fee. I talked with them and cancelled the auto debit but still next mont... See more

Company on multiple occasions has over charged me. Zero empathy from customer service and supervisors when this happens. I finally closed my account, just to later still get charged and have to pretty... See more

Not worth it. My card was charged $50 for a "member credit". Selection is terrible, and basically the same repeated items you see on Amazon. I opted to buy a pair of Jeans that cost $30. You cant use... See more

Product is great but Customer Service is terrible. You join a VIP and then they expire in one year. You then place an order after you have a few VIP's and they do not use your oldest VIP; they use t... See more

I ordered this kids jacket earlier today with the intent of ordering 2 at the same size 2T. BUT the order page did NOT give me that option. I called customer service and the system didn't allow him... See more

Very confusing!! And embarrassing! I canceled my membership 2 yrs ago. Never used my credit. So since I had free 25 credits, supposedly, I started to use, it made me a member again! Added fees, now I... See more

I have been trying to cancel my membership for over two months and they say I'm cancelled, via email so have proof and then charge me the $49.95 the next month. It took 5 emails the first time to get... See more

Hopefully this package will be delivered but horrible customer service. I’ve been with Justfab since they first launched, for the first 7 years it was great. Last year it’s really not been impressive.... See more

I can't wait to use all my credits and cancel this subscription. It's a robbery to charge $49 a credit and then say a pair of shoes is either $10 or 1 credit. The absolute most idiotic logic ever. I l... See more

Impressive first offer

Ordered Hat from Facebook Link, 2 months later nothing. the company support just tells me to be patient, its coming. Tracking literally states Status Not Available. Scammers.