JustCBD Reviews 322

TrustScore 3.5 out of 5

3.4

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Rated 2 out of 5 stars

I've been ordering from here for several years. This last year has not been very customer driven. I get orders i didn't order and orders i've place that don't seem to ever come through.

Company replied

Rated 5 out of 5 stars

I have been ordering from them for quite a while now. I like how they have a good selection of products and they offer weekly discounts. I use their sleep gummies and their customer service is always... See more

Rated 1 out of 5 stars

I’ve been ordering their CBD gummies for years. The past year the customer service has been awful. My monthly subscription orders never get sent until I email repeatedly. Emails are ignored until the... See more

Rated 5 out of 5 stars

I’ve been buying from JustCBD for quite a while now, and I’m really satisfied with their products. The quality is consistently good, and everything I’ve received has met my expectations. Shipping is r... See more

Company details

Information provided by various external sources

JustCBD Store is among the top online market stores for buying CBD products. We have numerous, high quality CBD topicals, vape oils, edibles and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

322 reviews

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Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Poor customer service, no one to speak to.

I've been ordering from here for several years. This last year has not been very customer driven. I get orders i didn't order and orders i've place that don't seem to ever come through.

12 May 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Thank you for letting us know — I’m very sorry for the frustration this has caused. We’re actively trying to locate the missing orders, but I don’t see any records for the items you mentioned in our system. Could you please reply with the order number(s) or the email/phone used for the account so we can investigate further?

Our customer service team is available Monday–Friday, 9:30 AM–5:30 PM, at 833-4587-7855 and we’ll prioritize resolving this once we have those details. Thank you for your patience and for being a long-time customer.

Rated 5 out of 5 stars

Thank you!

Thank you! The last delivery on two days was amazing! And your products are amazing. I have cronic pain and neuropathy it seems to help with both! I sleep better at night! Thank you for always caring! I think if you want premium CBD this is your one stop. Even my pain doctor tested it and told me to continue using this product! And said the lab said a premium product.Again many thanks!! Talk to you when I need more Thanks!!! Nancy

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I have been ordering from them for quite a while now. I like how they have a good selection of products and they offer weekly discounts. I use their sleep gummies and their customer service is always helpful.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Just CDB THC back in February…

I would like everyone to know that this situation has been resolved thanks to a very nice person named Jeneca. She was very polite and helpful. We were able to work out the problem. Thank you Jeneca.
I ordered Just CDB THC back in February of this year. I had ordered this several times in the past so I wasnt afraid to order and I paid in full. Now I'm getting emails from Sezzle (whatever that is) and they are taking money out of my account. So far they have taken $38.09 for something I already paid for. If Just CDB is working with Sezzle, I won't be back. What should have cost me $56, now is $94

20 February 2026
Unprompted review
Rated 5 out of 5 stars

great one

I’ve been buying from JustCBD for quite a while now, and I’m really satisfied with their products. The quality is consistently good, and everything I’ve received has met my expectations. Shipping is reliable, and the overall experience has always been smooth. Definitely a company I trust and will keep buying from. Highly recommended!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Great gummies and customer service

I have a problem with sleeping at night and I tried a lot of different products, but nothing worked. I have been using justcbd sleep gummies for a while now and theyre the best I had. gives me deep sleep and knocks me out fast. Customer service are very friendly and they helped with my orders.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I started using gummies after weaning…

I started using gummies after weaning my daughter at 18months. I have always had panic attacks but this time the hormone crash was prolonged and insanely intense. I mean I was having panic attacks multiple times a day. I would even get them once or twice a night.. waking me out of my sleep. It was absolutely hell. My husband suggested I try CBD and I was skeptical because I don't use ANYTHING but to my surprise these gummies are amazing. Dead honest they have changed my life and they stopped my panic attacks for the majority of the time, if I feel one start coming I take a gummy and things improve drastically.

JUSTCBD has great products. Everything I have had tastes good and I haven't had any side effects.
They claim it has very minimal thc in the gummies that are only CBD. I can confirm. I have taken two drug tests with 15ng detection rates with no problem. My husband jas taken them and had "surprise" drug tests at work three times now and my mother also has been tested for her job and it is clear so no worries.

This company is awesome though, I have a subscription and due to my local post office they have corrected the issue twice. You do have to start your issues via email but it is no worries, it gets sorted. Just this week I had a delivery problem but they sent ny product back out with a signature as I requested and I got it finally.

I have no complaints. I have turned family and friends onto their gummies and they have no issues either.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed…I’ve been ordering their CBD gummies…

I’ve been ordering their CBD gummies for years. The past year the customer service has been awful. My monthly subscription orders never get sent until I email repeatedly. Emails are ignored until the 5th or 6th one. I love the products but the company has changed drastically in the past several months. I’m currently looking for somewhere else to get similar CBD products. Stay away from this company.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this store been ordering from them for a while now and shipping usually takes 3-4 days. I love this place. Great products and customer service is so nice and always helpful.

9 February 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Thank you for the kind review — we appreciate it and are glad you’re enjoying the products! If you need anything, please call 833-458-7822 (Mon–Fri, 10am–5pm EST) or email help@justcbdstore.com.

Rated 1 out of 5 stars

I’m extremely disappointed with…

I’m extremely disappointed with JustCBD’s shipping and customer service.

I placed my order on Saturday and paid for two-day shipping. I fully understand that weekends may not count as business days, but by Monday there should have been at least a tracking number or a clear update.

Instead, I received no response at all. I emailed their support address twice (Sunday and Monday) and got zero replies.

It’s now Tuesday, and only today was I informed that the shipping label was just created. The package hasn’t even been dropped off at USPS yet, and there is no estimated delivery date.

This is not how a serious company operates. If delays happen, communication matters — and here, there was none.

Very disappointing experience. I expected much better professionalism.

7 February 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Hi — thank you for letting us know, and I’m very sorry for the frustration and lack of communication.

We’re closed on Saturday and Sunday, which is why you didn’t receive responses over the weekend. Our customer service team is available Monday–Friday, 10:00 AM–5:00 PM EST. You can reach us by phone at 833-458-7822 (Mon–Fri, 10am–5pm EST) or by email at help@justcbdstore.com.

I see a shipping label has been created — if you’d like, call or email with your order number and we’ll prioritize locating the package, confirm the drop-off/fedex tracking, and escalate this for faster resolution. Again, I apologize for the poor communication and inconvenience.

Rated 1 out of 5 stars

Still waiting on my order to get here…

Still waiting on my order to get here from kernsville North Carolina to Ohio

2 February 2026
Unprompted review
JustCBD logo

Reply from JustCBD

You may call 833-458-7822 for order status updates. Please note that weather conditions over the past two weeks have caused significant delays across all carriers.

Rated 5 out of 5 stars

Love Gummies Shipping Could Be Faster A Little

I ordered cbd nighttime gummies, love the experience and the price. I agree the shipping could be a little faster but I still got it 6 days after I ordered.

9 January 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Thank you for the review, we are sorry we cant we understand some of the shippers fedex and ups run slower then they had in previous years

Rated 4 out of 5 stars

I had no issues ordering

I had no issues ordering , my order got lost by usps I called customer service and they gave me a one time replacement at no charge super nice great experience ....

28 January 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Thank you for the review

Rated 1 out of 5 stars

Worst store ever

Worst store ever. Took 4 days to get an email saying they need to verify my identity. No problem with that other than my order should have been shipped already. Two days later no update so I emailed and asked if my order will not be shipped soon to refund me. No response just a refund. Obviously this business does not need you to buy from them. So find a business that does.

29 January 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Corey, we understand your frustration, and we’re sorry for the experience.

Due to the nature of shipping vape products and the high level of fraud associated with these items, we’ve had to implement stricter verification requirements using a tighter fraud-prevention algorithm. As a result, new customers may be required to verify information before an order can ship.

We recognize that the delay and lack of clear communication was frustrating, and that’s on us. To prevent this going forward, we are implementing an online verification checker within the next few days, which will allow customers to complete verification instantly without manual review or email delays.

We appreciate you giving us a chance and regret that this experience fell short of expectations.

Rated 1 out of 5 stars

This did absolutely nothing for me

This did absolutely nothing for me. I purchased the 250mg CBD sour gummy bears. Please note, If it does not have THC, it is a waste. I will never buy these again. I will only buy regular gummy bears.

14 January 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Good Day , You can call customer service 833-458-7822, these gummies are low dose thc under 5mg per gummy. If you like we can exchange for something stornger.

Rated 1 out of 5 stars

Absolutely failing last several months

Absolutely failing last several months. The retail processing delays are Also happening on the Wholesale side . Order confirmations but then Nothing! Emails are useless and it’s a shame as the Company has Great Product but if you can’t get it what is the point of trying sell my customers on the brand!!!
Very disappointed!

5 January 2026
Unprompted review
JustCBD logo

Reply from JustCBD

Thank you for being honest with us — and you’re right to be frustrated.

The delays you’re experiencing on both retail and wholesale are unacceptable. Order confirmations without follow-through and unanswered emails are not the experience we want associated with our brand, especially when you’re putting your own reputation on the line with your customers. We where using an AI tool that seemed to delete cusotmers emails we just noticed this issue over past weeks.

There’s no excuse here. We’ve identified breakdowns in our processing and fulfillment workflow over the past several months, and we are actively correcting them. That includes tighter inventory controls, clearer communication on order status, and direct accountability on wholesale fulfillment so orders don’t stall after confirmation.

We truly appreciate you calling this out. The quality of the product means nothing if it can’t reliably reach you — and we’re committed to fixing that gap immediately.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS STORE

DO NOT ORDER FROM THIS STORE. My order from over a week ago has still not been processed. I’ve emailed customer service - got no where after several emails. Finally had to call and all I got was excuses of why my order was still not processed. They offered 3 day shipped once it is processed but that does me no good.

Understand they were closed 2 days for the holidays but they had plenty of “24 hr processing” time after the holidays and yet my order still sits. What a joke and what poor customer service.

Do not waste your money or time with this joke of a company .

2 January 2026
Unprompted review
JustCBD logo

Reply from JustCBD

We typically ship all retail orders within 24–48 business hours. In some cases, an order may be temporarily flagged for verification, which can delay processing.

If this happens, our team needs to confirm the order by phone before it can be released for shipment. Once verification is completed, the order moves forward immediately.

If you believe your order may have been affected or you haven’t been contacted yet, please let us know and we’ll make it a priority to resolve.

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