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See what reviewers are saying

Rated 2 out of 5 stars

Blackout liner color problem. Ordered a woven wooden blind with a light beige liner. Received a blind that was the color I ordered on the front and white on the back. Contacted customer service - a... See more

Rated 4 out of 5 stars

High quality cellular blinds that look great. Be very careful when ordering. On my iPad mini 5, the web page cycles on and off, re-flowing the order form layout, so it can be difficult to get the or... See more

Company replied

Rated 5 out of 5 stars

Found company easy to deal with, have bought spare parts and tracks without any problem and ordering simple. I did allow more delivery/production time as I thought possibly small business, had no prob... See more

Company replied

Rated 2 out of 5 stars

The blinds are ok but if something happens down the road don't expect any help from JB. I had to temporarily remove cellular blinds to replace the windows and needed to replace the mounting hardware.... See more

Company details

  1. Window Treatment Store
  2. Furniture Store

Information provided by various external sources

With a simplified selection of quality blinds, low prices, plus free samples and shipping, justblinds is the easiest way to buy custom blinds and shades online.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

144 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Living in 1990

Order blinds pretty seamlessly, but when they showed up they weren't even close to the dimensions that were ordered. Then the horror story begins, the return process. Can't get a return label online, can't contact anyone through email, have to call. Try calling and every single customer service rep is in training. So you don't have anything that is automated and then you are going to put all your reps in training at the same time. NOPE just refund me I am done.

14 November 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

I am so sorry to hear that the blinds were not the size that you expected. I can imagine that this is frustrating and I apologize. I would love to look into this further. Please reach out to me at socialcare@justblinds.com with your order number and any issues you are having. I am happy to help. -- Ava N

Rated 5 out of 5 stars

My new blinds were very easy to oder

My new blinds were very easy to oder. They arrived timely and fit perfectly.
Very happy with them.

3 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you so much for your review and feedback! We're so thrilled to hear this! Please let us know if there's anything else we can do for you! -- JustBlinds Social Care Team

Rated 4 out of 5 stars

Blind was fine, delivery not.

Blind was fine. DHL delivery was not. Frequent notices came back as Package on Hold, or Exception, with no explanation why. Delivery was overdue by one week per DHL website even though package was at the local warehouse.

30 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you so much for taking a moment to review your experience. We're so sorry to hear you had issues with delivery but glad they were finally delivered. We've forwarded your feedback to our shipping contacts and please don't hesitate to reach out to us if there's anything else we can do for you! -- JustBlinds Social Care Team

Rated 5 out of 5 stars

Re-order processed quickly

I placed a re-order and it came very quickly. It was nice that the order was on file so I didn't have to measure and re-create it.

19 September 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you so much for your review! We're so glad to hear you were able to place your order without issue - please let us know if there's anything we can do for you. We're always happy to help! -- Just Blinds Social Care Team

Rated 5 out of 5 stars

My blinds I received are awesome

My blinds I received are awesome! Good quality and look really nice. Price was great too especially since I also got holiday deal. Would buy again from your company.

11 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you so much for taking a moment to review us! We look forward to serving you again soon! -- Just Blinds Social Care Team

Rated 5 out of 5 stars

Two Thumbs Up

Thank you Just Blinds for providing great customer service and a great 1st time shopping experience! I am very pleased with my wooden and vertical blinds. I was a bit nervous about my measurements but everything fit perfectly and installation was easy. Two of the vanes were damaged, but the replacement process using the online chat was simple and they were delivered within the expected time frame. Would definitely order from Just Blinds again.

19 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Tanya, thank you for taking the time to write about your experience!

Rated 1 out of 5 stars

Did not receive blinds

I ordered my blinds 26/9/23 5 days ago I sent a email regarding progress, no answer and also next day, same result, since then have phoned and left a message, same result, I have had online message saying that there is a parcel waiting for me, but postage is owed, I dare not touch this, as this is a well known scam,if this is anything to do with just blinds, inept at best will update on progress.

19 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

I am sorry to hear that your items are taking longer than expected. I would love to look into this for you. Please email me your order number to socialcare@justblinds.com. I am happy to look into this further. -- Ava N

Rated 4 out of 5 stars

Great quality custom product

Great quality, custom product! We are repeat customers and had purchased blinds for our previous home as well. Our order arrived quickly… my only feedback is that the order was delivered in multiple packages on different days, so it was confusing to confirm we had gotten everything. But otherwise a great experience.

26 August 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Alexa, thank you for taking the time to share your experience! We are sorry for any confusion the delivery may have caused!

Rated 1 out of 5 stars

I ordered 7 sets of blinds and the 2…

I ordered 7 sets of blinds and the 2 that were for my kitchen window were measurements 29 1/2 in height and when I received them the wand was 36in in height which looked ridiculous the wand is so long it rests on the countertop . I called and reported it and they told me they would reorder new wands , then on 10/6 I received a message that this is the smallest wand they make. I cannot believe you would attach a 36 in wand for 29 1/2 in blind . I have a picture that shows how ridiculous this looks !! Now I don’t know what I am going to do I spent a good amount of money for custom made blinds that should not look like this and your company says nothing can be done so I am stuck with ridiculous looking blinds !!

6 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

I am so sorry to hear that you are having fit issues with one of your wands. I would love to look into this further. Please email me your order number and photos to socialcare@justblinds.com. I am happy to help! -- Ava N

Rated 5 out of 5 stars

Easy to order

Easy to order. Order came in just as expected.

5 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

I love to hear that your shopping experience was easy. Thank you for sharing! -- Ava N

Rated 5 out of 5 stars

EASY EASY EASY

Easy to order… Faster ship… Easy to hang… Looks great… Don’t hesitate… Highly recommend JUST BLINDS…

2 October 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

I am so happy to hear that your experience was so easy! Thank you for taking the time to share! -- Ava N

Rated 1 out of 5 stars

second review as Just Blinds asked for more info

Hello, I’m the one who did the review for the delivery that was one month late. You asked for my order #,
(Order ID: 12675419), but didn’t give an email. With this order #, you should be able to send me email to my private address now. Thanks, RA

30 August 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you for taking the time to share this information. I have emailed you and look forward to your response. -- Ava N

Rated 5 out of 5 stars

Very satisfied customer.

I ordered blinds from Just Blinds about 18 years ago and they were perfect. This year I needed another blind and again it was perfect. The personel is very efficient, polite and friendly.

2 August 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you so much for your kind review! We are so grateful you chose us for your recent order as well, and are so glad to hear that your new blind was just what you needed. We can't wait to work with you again soon.

Rated 1 out of 5 stars

Plan to wait 7 months

I ordered in April, and the date kept getting pushed back, and then the pushed back date being guaranteed by the seller. After 5 months of stringing me along, I gave up on them. A truly horrendous experience

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Ordered 3 Vertical blinds from Just…

Ordered 3 Vertical blinds from Just Blinds and I'm very happy with my purchase. They are custom made so they fit my windows perfectly!

13 June 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Sharon, thanks for taking the time to review us! Hope you enjoy your blinds for many years to come!

Rated 5 out of 5 stars

They are awesome!!

They are awesome!!! When I save some money; I need blinds for the ends of sunroom!

1 August 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Thank you for ordering with us, Rita! Happy to hear your blinds are just what you hoped for!

Rated 1 out of 5 stars

WARNING LOW QUALITY PRODUCTS

Originally had a great experience with Just Blinds in 2020.We had an issue with a couple of the blinds in 2022. Just Blinds replaced them as per their warranty. However, the replacement blinds were of a much lower quality than that of the original blinds. Now less than 10 month in and the replacements have broken. Have spoken to several people at Just Blinds and have been told each time there is nothing they can do. They no longer offer the original blinds and this is the new manufacturer. If this is the case, BE WARNED they are low quality, flimsy blinds of poor workmanship.

25 August 2023
Unprompted review
Just Blinds logo

Reply from Just Blinds

Hi Rhonda, I am sorry to hear the replacement blinds were not up to the expectations set by your original blinds! While we do have many customers who are satisfied with the newer manufacturer, your opinion matters just as much as the next, so we greatly appreciate your feedback in our quest to continually improve!

Please note the 3-year Standard Warranty we offer on all products is from the date of the original purchase. so I apologize if we were unable to assist due to this expiring. We can certainly still answer questions and concerns, we just would not be able to provide parts or replacements once the warranty period has passed. -- Patrick L, JustBlinds.com Social Care

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