Just Eat España Reviews 

Terrible customer support and time estimations. Before paying the app said it would take 30-55min but as soon as I paid this changed to at least 50min ... I felt scammed. And then within minutes this changed to over 1h30m!! So I tried to cancel but they didnt allow me to... I needed to queue for a long time to talk to an agent on chat, then the chat would crash... And when i finally got someone they said it was too late to ask for cancellation. This really feels like a scam. Dont trust them.
Other apps like Deliveroo and UberEats have a much more reliable customer support and are fair when it comes to refunds.

Absolute Nightmare to get any help from Just Eat. No food delivered and Just Eat took the restaurants side completely. Gave me the restaurants number!!! What a joke

En general, si he tenido incidencias con mis pedidos, Just Eat ha dado soluciones acertadas.

Easy ordering

I wouldn’t rate it even with a star. Our order never received. We contacted the custom service twice but they just had lame excuses. I asked for my money back…nothing happened. They can’t even speak English. This was the worst experience I ever had. Please don’t order anything with just eat Spain. It feels like a total scam!! Wate of time and waste of money.

I placed an order in Lanzarote but my card had been blocked by my bank so my son in law paid for the meal for 11 people.
On returning hope I noticed that I had been charged also for the same meal.
On requesting a refund I was told that I had to complain within 48 hours and now it was too late to get the refund.
After a lot of toing and froing they were adamant that they were not giving me the refund even though they can see that they had received 2 payments for the one order.
Very poor customer service and would not listen to my complaint at all and then had the cheek to ask for a favourable feedback for their service.

They told me , that the delivery men called me twice , but there was no ring door bell sound 😄There were no calls in my phone . I did not receive my order . When I asked , how could I have my money back , they told me , that it’s not the problem of Just Eat . Then whom ? Look , everything will be back with boomerang . And when the owner have some problems , just remember all the clients , whom money you stole …

The food never came! And when we ended up driving into the store, the restaurant had not received the order. We contact just eat, who cannot help as we have collected the food ourselves. 3 hours later we finally got the food, but just eat, just throws one of the chat

Unfortunately 0 stars is not an option
( order 153099644)

Ordered food for the family from Munchies smokehouse in Fuengirola. 2 burgers, spare ribs and Nachos.

Unfortunately the Nachos was not delivered.
Just Eat just offered to refund the value for the missing Nachos. no redelivery possible.

At least 3 out of 4 got food this night.
Think twice before using a service like Just eat, they just piggyback on the restaurants, and they do not take any responsibility

The delivery man left our food ON THE STREET outside of our building.
IS THAT HOW YOU SERVE YOUR CUSTOMERS?????
And they lie when they call us on the phone. They have our number, if they called why isn't it registered, why didn't they ring the doorbell?

The delivery man left the food ON THE STREET.
I'M AN ANIMAL???? IS THAT HOW YOU SERVE YOUR CUSTOMERS?????
And they lie when they call us on the phone. They have our number, if they called why isn't it registered, why didn't they ring the doorbell?

I ordered some special potato fries but I got the normal ones and also got a kebab with old and very low quality bread with some strange smell… I contacted the support and they told me that it’s not Just Eat problem and that I needed to contact the restaurant… so what’s the purpose? To have Just it if you cannot manage the problems as well?? Are cheating your customer or what? Deliveroo is MUCH MUCH MICH more effective and with them I never call the restaurant… they solve in minutes and done. NEVER again with Just it.

If I could give - 10, I would.
Never delivered our order and no refund and when contacting their chat agent they just simply end the chat when they decide they can't be bothered to solve the problem. Absolutely horrible experience, has ruined my night.

I ordered food from BurgerKing for my kids.This is the second time I’ve ordered with Just Eat and last time there were no issues. This time however, the courier claimed she couldn’t find our address even though it’s very clearly marked. So no delivery, no food and Just Eat’s complaints page is not loading so I can’t even log a complaint. Never again

4 refunds were never sent ; None of my mail was answered. I lost +60euros.

I recommend anyone to go with the competition instead.

Pizza no tiene nada que ver con la pizza napolitana

I honestly cannot remember the last time the I make the effort to write a bad review. It's just not something I want to waste my time on, but in this case, I cannot let it go. I would give zero stars if I could

I ordered food from Just Eat on 3 May in Santiago de Compestela, Spain. After a much longer time than the app quoted, I was finally alerted that my driver was on the way around 5pm. I immediately when to the lobby to ensure I was there to meet the driver. Despite my address being correct (house 2A) and even ensuring the GPS pin was exactly the main lobby (it is quite a large building), the driver went to the wrong location. After 5-10 mins of the driver not moving, I tried to find a way to contact the driver to see what was going on. I thought maybe he/she was picking up another order? The app didn't have that option so I contacted their support center.

During this time I was talking via the app with support, apparently the driver left the food somewhere (though I have no idea where because there is no photo provided like with Uber Eats or Door Dash). I tried to go find it, but with no photo I just had to walk around the street looking. I never found the food.

Look, I understand mistakes happen. I'm not even that upset I didn't get the food. What I am upset about is Just Eat's refusal to provide a refund or any sort of acknowledgement of their error. I have provided the proof that the driver was at the wrong location, but they simply refuse to give any concessions at all.

They said the driver tried to contact me. I was literally texting with support via their app at this. My phone never rang! Without a backup method for the driver and I to communicate (such as a chat/text feature in the app) and no photo proof of delivery, I blame the Just Eat System for this failure, not necessarily the driver himself.

You may ask, why didn't I just walk out and try to find the driver? It was raining quite hard. It was the ENTIRE reason I ordered food delivering in the first place so that I didn't need to go out in the rain. I was prepared to tip well given the weather too!

Anyway, I'm now contesting the charge with my bank. It's ridiculous that Just Eat won't acknowledge their failures, which is why I'm left with the only recourse I have, which is to share my experience to maybe prevent others from wasting their money with this company that clearly doesn't put their customers first!

2h de retraso en el pedido, modificando la hora de entrega de 10 en 10 minutos. Chao just eat, hasta nunca