5 weeks after ordering a dress from this website, still nothing received. I've sent 2 emails to customer service chasing the tracking, but haven't even had acknowledgement of receipt. I've resigned... See more
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See what reviewers are saying
The quality of the items I purchased are definitely premium. Shipping was pretty quick and customer service is very responsive to my inquiries. I was able to track my order every step of the way befor... See more
Company replied
I received my orders , yesterday. I was satisfied with my order. I just had to keep emailing them my order and how much longer it’ll be after a month of waiting. They were pretty fast with respondin... See more
Company replied
Item as described very nice shipping took longer than expected but other than that great. Also I’m normally a US 10 I order an XL in the graffiti pants I could have gotten away with a Large for a litt... See more
Company replied
Company details
Written by the company
Jurllyshe is an online fashion brand that stands for girls who have a young heart. The name "Jurllyshe" is a combination of "Jurlly" and "She". "Jurlly" is not Julia, Julie, or Jolly...it is no one but Jurlly, the unique name in this world, which is just like the unique you; since we don't care about "he" or "it", so the word "she" represents the group that we support.
Contact info
United States
- customer@jurllyshe.com
- jurllyshe.com
3.3
Average
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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5 weeks after ordering a dress from…
5 weeks after ordering a dress from this website, still nothing received. I've sent 2 emails to customer service chasing the tracking, but haven't even had acknowledgement of receipt.
I've resigned myself to the fact that I will not be receiving the dress at all, and doesn't look like much chance if getting a refund either.
Steer clear of this company, it's clearly a scam site!
2 May 2025
Unprompted review
I love their clothes...
I love their clothes.... but what's going on with their websites... I want moreeeee
4 July 2024
Unprompted review
horrible didnt get anything
26 June 2024
Unprompted review
I haven’t received my item since last…
I haven’t received my item since last month may , I have a clothes business and I spend over 1,300 in clothes and haven’t received anything or not even a notification showing a delay ! This is fraud !
27 May 2024
Unprompted review
I ordered 2 different outfits over 3…
I ordered 2 different outfits over 3 months now and I have not received them I need refund ASAP I am going to the next step to report fraud and theft for this site
10 April 2024
Unprompted review
Bad I order red jump suit it didn’t…
Bad I order red jump suit it didn’t come looking like picture now they won’t send return
23 May 2024
Unprompted review
HORRIBLE
HORRIBLE ! FRAUD ! Don’t order from this site! I ordered on April 27 as of today May 23 still haven’t received my items. Email customer service I get a response back but the response isn’t clear at all and a bunch of excuses. Was told one of the items was out of stock. I ask for the item to be refunded and the item that was available to be shipped out. Still nothing no refund or shipment. The tracking isn’t clear at all it doesn’t give an estimated delivery date or exact location. This was my first and last time ! Disputed the transaction hopefully I’ll get refunded soon. Disappointed the items were for my vacation!
23 May 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
Pls send us the order number to customer service.
We will arrange someone to solve the problems for you.
For the item which is out of stock, if we removed it , we can send you the refund details via email,
And for the rest items, we can check the status and update it for you.
Here is the customer service address: customer@jurllyshe.com
I ordered a sweat shirt and the label…
I ordered a sweat shirt and the label was spelled all wrong. I still have it, because I wasn't provided with the return information. The clothes on the site are really nice, but what I received was disappointing.
14 September 2023
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Sorry for inconvenience.
Could you pls provide the email address and order number?
Then we can send you our return policy which includes the return shipping address.
UPSET
I am highly upset I placed an order for about 3 weeks ago still to get have to received. When I called the support number they failed to answer multiple times. They deleted my account I cannot access my account to even track my clothing this is unacceptable I am highly disappointed.
23 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Sorry for that we do not provide calling service now.
Pls send us your order number via email.
Then we can check your package's status.
Here is our email address: customer@jurllyshe.com
All I have to say is that I love this…
All I have to say is that I love this website and I don’t have any regrets about the product. The product looks great to size. I will be ordering now and the near future.
15 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
Really thanks for your appreciation and support with Jurllyshe!
We will offer the best customer service and fashionable clothes to our customers continuously.
Just feel free to share your voice or problems via customer@jurllyshe.com
Have a nice day!
horrible quality clothes and looks…
horrible quality clothes and looks nothing like the pictures i want my money refunded and never got it.
20 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Pls send your order number to us, then we can check the order details for you.
If you do not want to keep them, we will proceed return for you.
Our customer email address is:
customer@jurllyshe.com
Expect your response.
Terrible material
Terrible material . The pants i bought looked nothing like what the picture looked like. I NEED MY REFUND . Wasted 50 on the bull shi😤
19 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Pls send your order number to us, then we can check the order details for you.
If you do not want to keep them, we will proceed return for you.
Our customer email address is:
customer@jurllyshe.com
Expect your response.
The clothing looks cheap
The clothing looks cheap. Poorly sized and designed. I’m 5’5 & 1/2 and my weight is 119lbs. I ordered all my clothes in Medium ‘normally’ I order a small. The sleeves were too short and thin material. Nothing like description.
19 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Pls send your order number to us, then we can check the order details for you.
If you do not want to keep them, we will proceed return for you.
Our customer email address is:
customer@jurllyshe.com
Expect your response.
Reply from jurllyshe.com
Hi dear,
Really thanks for your appreciation and support with Jurllyshe!
We will offer the best customer service and fashionable clothes to our customers continuously.
Just feel free to share your voice or problems via customer@jurllyshe.com
Have a nice day!
Love this site
Been buying clothes off of this site for about a yr or 2 now and I hv no complaints everything fits perfectly and I get tons of compliments from men n women on the clothes. Will definitely continue being a loyal customer
19 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
Really thanks for your appreciation and support with Jurllyshe!
We will offer the best customer service and fashionable clothes to our customers continuously.
Just feel free to share your voice or problems via customer@jurllyshe.com
Have a nice day!
Arrived on time clothing looks great…
Arrived on time clothing looks great and packaged well
19 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
Really thanks for your appreciation and support with Jurllyshe!
We will offer the best customer service and fashionable clothes to our customers continuously.
Just feel free to share your voice or problems via customer@jurllyshe.com
Have a nice day!
FRAUD
I've been ordering stuff off here it's took my money stole it I should say and still have not send me my items and haven't returned from any of my emails I think this website said fraud
1 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Pls provide your order number to us, then we will check the order and payment details for you.
Here is our customer service email address:
customer@jurllyshe.com
Feel free to contact us anytime.
Not worth it
Not worth it, quality of clothes cheap. Not what described in the picture..
16 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
This is Jurllyshe customer service.
Really sorry for not letting you feel satified.
Pls provide your order number to us, we will proceed the return if you do not want them anymore.
Here is our customer service email address:
customer@jurllyshe.com
Feel free to contact us anytime.
Reply from jurllyshe.com
Hi dear,
Really thanks for your appreciation and support with Jurllyshe!
We will offer the best customer service and fashionable clothes to our customers continuously.
Just feel free to share your voice or problems via customer@jurllyshe.com
Have a nice day!
My outfits finally came next time I'll…
My outfits finally came next time I'll order an XL 🙄
15 April 2024
Unprompted review
Reply from jurllyshe.com
Hi dear,
Really thanks for your appreciation and support with Jurllyshe!
We will offer the best customer service and fashionable clothes to our customers continuously.
Just feel free to share your voice or problems via customer@jurllyshe.com
Have a nice day!
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