Jurassic Bark Reviews 

My go to website for reordering all my Labrador food supplies. Fantastic high quality produce, with excellent customer service and fast delivery turnaround and good pricing too. Highly recommend to others!

My dogs absolutely love Eden dog food.
I have used Jurassic bark for a good while now and the service is fantastic.
Communication is good with excellent delivery times

This is the first time I have used JB, they answered my question on a very slightly delayed delivery very quickly, my order was filled once they received stock and arrived without an issue. Well packed and this item was cheaper than anywhere else I found
I will certainly be using JB again in the future.

Consistently low prices, fast and well packaged deliveries and good communication. Highly recommend

I placed an order for dog food on January 14th. Still not received. I've sent numerous emails and not had a single reply. Has this business stopped trading and have I been scammed?

Extremely pissed off.🤬🤬🤬🤬🤬🤬🤬

I’ve been ordering online for about 2 years with no issues, but part of my order from January 7th didn’t arrive. I emailed on the day, chased again and have rung every day leaving messages but haven’t had any reply. I can see from other reviews around this time that there have been issues. Hopefully this is temporary and normal service will resume soon.

I’ve been a loyal customer for years, until now. It’s been a week, no delivery and the website is still showing that my order is unfulfilled. Price wise my Eden order is the same as other providers so I won’t be re ordering from JB, I’ll go to somewhere more reliable. I await their response to my email.

Having now looked at recent reviews on Trust Pilot I see that I’m not the only customer experiencing bad or even non existent service.

UPDATE. The owner has just phoned me at 0930 on a Sunday. Appears to have had a nightmare going on. Promises order will be with me this week. Watch this space

FURTHER UPDATE: My order arrived today. I will use Jurassic Bark again, one poor experience doesn’t make them bad over all. Next time I will however phone before I order.

Terrible customer service and no answers the phone at all, they send my package after almost 3 weeks of waiting without any message, have had to ask my bank to recieve money back. Avoid at any cost!

DO NOT ORDER FROM JURASSIC BARK‼️ They have terrible customer service, they ignore emails and offer no support to following up missing / lost orders. Next day deliver does not exist, despite them offering it. They say they’re in stock of items when they are not resulting in customers ordering items they don’t have. Would recommend ordering from a more reliable, supportive company that actually cares about providing the service they offer.

After 5 years of routine with no issues, I placed an order for a few months worth of food for my Labrador.

Unfortunately, only half of the order has arrived, and having emailed customer services I have had no response for three days, with over £140 worth of my order missing entirely.

Looking at reviews, seems to have been a theme of the last month or so too regarding delays. Doesn’t explain how half of my order is missing entirely though.

I’ve been a loyal customer for over 6 years, but this recent experience has been completely unacceptable.

My order was placed on 1st January (it's now been 13 days) and still hasn’t arrived. What’s worse is the total lack of communication. I received no emails explaining the delay, despite sending multiple messages myself over several days. Every email was ignored. The only way I managed to get any information at all was by contacting the company through social media — which should never be necessary.

Judging by other reviews, this is clearly an ongoing issue. Continuing to advertise next-day delivery on the website while failing to meet even basic delivery expectations is misleading and unacceptable.

After many years of loyalty, I’m extremely disappointed by how this has been handled. The lack of response shows a clear disregard for customers. I’ll now be taking my business elsewhere, as it’s obvious that loyal customers are no longer valued.

First attempt and made an order on 7 Jan. Today is 11 Jan and still no updates. Sent an email to request for refund and I hope they will respond. It's rather disappointing because food for cats running out now and need to order elsewhere.

I happened to see recent reviews here reflecting similar customer experiences. If they don't have the stock or manpower to proceed with customer orders, they should not accept new orders. Poor management and irresponsible.

No sign of order after 10 days. Emailed and got no reply. I have been given a tracking number but my order hasnt even arrived at DPD. Had to order from elsewhere, requested a refund

Used to be amazing. The food we ordered was always delivered within a day or two. Recently however they have completely dropped the ball. My last order was on 2nd Jan and given an estimated delivery of 2-3 days. It still hasn't arrived. I emailed on 7th Jan and have heard nothing from them. I did get a message from DPD yesterday stating they were expecting my parcel however this morning a received a further email from them saying the parcel has been delayed. Still nothing from Jurassic Bark themselves. I have bought my dog food from here exclusively for the last few years and will not be ordering again!! They have turned into an absolute joke!

I have been using Jurassic Bark for around 5 years without issue. We have placed two orders recently that just haven’t shown up “unfulfilled” - we have a subscription so never run out - until now. No response to emails. Have had to go out and buy from a local supplier - still 20 mins away due to the particular feed.
Something has happened with this company as you can see with other reviews - loyal customers are leaving - as shall we.

Came back to this company having had a poor experience previously. However, things hadn’t improved. Placed order 21st December- website banner stated still ordering and delivering over the festive period - heard nothing between Xmas and NY. Chased in Jan and told no stock and were awaiting delivery from supplier. As this was a food order, and I’d allowed 10 days grace, this left me nearly out. Poor communication and reliability I’m afraid to say.

Disappointed that the order I placed 15 days ago is showing on account as ‘unfulfilled’.
I have not received a reply to my email request for an update and no reply from the WhatsApp text I sent to the order received number.

Shocking, no sign of my order despite taking my money on the 1st January. Can’t get hold of anyone, no replies to emails. Used to be reliable but now this is alarming. I just want to cancel the order and get my money back!

I have put one star at the minute as I have h not had even a confirmation of my order, never mind delivery info, and carnt be contacted by telephone either

The website is easy to use and the prices competitive. However, for the second time recently I have had problems with my order which has required contact with customer service. The first time, an email seemed to get the wheels moving and my order was fulfilled in a couple of days. Unfortunately this time was different.

The website stated they were "Still open and shipping over the Christmas period" offering next day delivery. On that basis I made an order on the 30 December. Having chased the order, I discovered that the item was not in stock and they could not give a solid assurance when it would be. For some things I am happy to wait but when it comes to food for my animals, I have a duty of care and I need to know my supplier is reliable. I have therefore cancelled the order.

I want to support family businesses but I regret that until serious improvements are made, I cannot recommend this one. There needs to be clarity about stock levels, lead times for orders and any issues outside their control which may delay fulfilment. Please do not give the impression that it's business as usual when it clearly is not. Unmet expectations turn into negative reviews, which damages trust and reputation in what is a very competitive market.