Junk Bunk Reviews 696

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and accommodating approach, making the service efficient and stress-free. Many people highlight the excellent service, noting its efficiency, professionalism, and the ease with which tasks are completed, often in a timely manner. Reviewers also appreciate the quick response times and clear communication across various channels, including phone, email, and WhatsApp. However, some customers also noted issues with pricing, where the final cost was significantly higher than the initial quote, leading to dissatisfaction. A few other people also felt that communication from the office was poor, with messages going unanswered and appointments being delayed or missed entirely, causing inconvenience.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, politeness, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, efficiency, and... See more

Price

Consumers find price to be ambiguous, with many reviewers reporting competitive, fair, and reasonable... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and efficient... See more

Customer communications

Reviewers highlight positive aspects of contact, with many praising the quick and clear communication through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to organise. Friendly and accommodating staff. Kristof and Maria are excellent. No stress/problem. Arrived on time. just showed furnitures to remove. No more questions. cleared quickly with smil... See more

Rated 5 out of 5 stars

A team of two who arrived on time and removed our dining room table with four chairs and an arm chair. It took them 15 mins or even less. Very efficient/professional and respectful of our home whic... See more

Rated 5 out of 5 stars

This was the easiest sofa disposal I have ever done. Charming and helpful people on the phone and doing removal. I had been worrying unnecessarily about how they would get the large sofa out. Didn’t k... See more

Rated 5 out of 5 stars

The removal job is excellent! A man and a lady arrived in time as we scheduled and they worked efficiently and carefully without damaging any walls. I would lightly recommend their work if anyone ne... See more


Company details

  1. House Clearance Service

Written by the company

Rubbish Collection Company providing wide range of services such as household waste removal, garden waste collection, building waste removal, office clearance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

696 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Fantastic service - got back to my via WhatsApp straightaway and could arrange collection for the next day. Very quick and professional highly recommended service!

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Waste removal

Not the first time I have used this team and I can honestly say they are fantastic. From the moment I Whats App with my request, the quote, the time slot and the telephone call to say they can come early, the guys who collected the stuff from our car park that was left behind by our builders, they were all professional, friendly, polite and efficient. I would totally recommend 👌

24 August 2025
Unprompted review
Rated 4 out of 5 stars

Not 5 star but Ok

Very friendly, took most of the rubbish. A little difficult to access the amount and be quoted correctly. Was quoted 170-200 and ultimately charged 200. Refused to take some bricks and metal poles. Might have been better to get a skip. However, the lads that attended were lovely and were doing what they were told by their office.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service. Turned up and attempted to renegotiate the price (uplift of 50%) despite clear photographs and descriptions of waste being sent. Argumentative on the phone when challenged and no apology received.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Crew arrived in just a few hours after booking and were polite, smart and knew exactly what they were doing. Made no mess and took things away in no time. 2 sofas, bedroom furniture and other stuff. Really excellent.

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid!

I hired JunkBunk to clear a 3-bed house in Ladywell. I was quoted £1000 for one Luton van based on photos and agreed the job would be done within that. On the day, they suddenly demanded £1700 — almost double the price.

Despite having no choice but to continue (I urgently needed the house cleared), they then harassed me with messages demanding payment while I was driving to collect the key. They even threatened to unload the van unless I paid within 20 minutes.

Communication was misleading, pricing was dishonest, and the pressure tactics were appalling.

The team were friendly and they did do a good job at least, but the head office were awful.

I trusted them and felt completely taken advantage of. Avoid this company at all costs unless you want to be cornered and overcharged mid-job.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Truly exceptional service from start to finish. Needed to remove a large sofa bed from a narrowboat so no easy task. Fast response to initial enquiry, excellent communication throughout and the people-mountains that took the item away were a delight and nothing was any trouble for them. Would highly recommend and I frequently do!

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Returned my call within 5 minutes of emailing. Arrived on date and time which I requested and all rubbish cleared within 10 minutes. Lovely guys! Highly recommend

16 June 2025
Unprompted review

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