Junior Adventures Group UK Reviews 

305
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were somewhat happy with their experience overall. Many consumers strongly appreciate the friendly and professional staff members who constantly keep children entertained with a wonderful variety of engaging daily activities and sports. Customers frequently mention that participating children eagerly look forward to attending each session and easily make wonderful new friends in a safe welcoming atmosphere. Some reviewers were not happy with serious communication issues, unusually long waiting times, and poor supervision during the holiday club sessions. People also noted instances of administrative disorganization, unhelpful staff behavior, and feedback regarding overall child safety.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, as parents shared contrasting experiences. While many... See more

Service

Customers had ambiguous experiences with service, as some reviewers reported that their children absolutely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School. Our son has always loved the stay and play sessions. They're a good... See more

Company replied

Rated 5 out of 5 stars

Our children love JAG’s at St Wifrids for the school holidays. They have different interests yet they both have fun and always come home happy. They feel safe - win win.

Company replied

Rated 5 out of 5 stars

Brilliant! I have austic twins and really took care of their needs to avoid dyresgulation. They came away happy and wanted to go again. The staff are wonderful and so friendly. This was at the venue a... See more

Company replied

Rated 5 out of 5 stars

The club's atmosphere is just as enjoyable as it was when managed by the previous company. Unfortunately, the online booking system is extremely frustrating and by far the most inefficient I've ever e... See more

Company replied


Company details

  1. Children's Club
  2. After School Program
  3. Child Care Agency
  4. Child Care Center
  5. Recreational and Vacation Camps
  6. Summer Camp

Written by the company

Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.


Contact info

3.5

Average

TrustScore 3.5 out of 5

305 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(305)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Barnes JAG - fantastic group

Great team looking after my 7 year old, he likes the friendly people looking after him and the organised games.

21 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you so much for leaving this great feedback! We're pleased to hear that your son likes our team at Barnes and the activities on offer.

We hope to welcome you again soon!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Holiday Club at Darrick Wood school is fantastic

Holiday Club at Darrick Wood school is fantastic. It follows the great breakfast and after school clubs they run, with Miss Yona and Miss Katie bringing energy, enthusiasm and attentiveness every day. This week, the kids met animals and learnt the Macarena dance. A huge thank you to the JAG UK team for keeping our little one's mind active over the summer holiday.

21 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thanks for sharing this amazing feedback, we're pleased to hear that you love our clubs at Darrick Wood! We'll make sure to pass your kind comments onto the team.

We look forward to welcoming you back to school and for the October half term!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Edgebury Summer Holiday Club…

My child has attended the summer camp that Junior Adventures Group operate at Edgebury Primary School. He is 6 years old and he absolutely loves it. He has been every day of the summer for the last 5 weeks, and comes back every day having made new friends & tried new activities. The team there make it a brilliant environment for the children (Maya really brings the energy & enthusiam).

19 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your son loves our holiday club at Edgebury! I have made sure to pass your kind comments onto the team.

We hope to welcome you back for the remainder of Summer and the October half term!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

As a parent whose child is neurodiverse…

As a parent whose child is neurodiverse I am always more hesitant to book things without any prior knowledge or recommendation.

Due to unforeseen circumstances I needed to find childcare at short notice and found the JAG group through a local google search.

I have been blown away with the engagement from the initial enquiry where I was asked if my child was SEND, through to an email reaching out for more information and then an arranged phone call to understand my child in more detail.

The opportunity to understand the structure of the day and share how my child can flourish in this environment and share what triggers can be minimised, has left me not only reassured but excited for him to attend a fun packed day of activities.

Knowing someone will be looking out for him but as far as my child is concerned will be enjoying the day and participating along with all the other children.

Thank You.

16 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this amazing feedback! We are so pleased to hear that you feel reassured using our services so far and hope that your child has a fantastic time with us at the club! We have passed your comments on to the appropriate teams.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Barnes Primary JAG

Barnes Primary JAG - can’t fault it. Lovely staff.

15 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that you love our club at Barnes Primary School. We hope to welcome you back soon!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Wanted to go back!

My children came home desperate to go back on Monday! Thanks for giving them such a lovely day

16 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your children loved our club, and we hope to welcome you back soon!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Barnes Primary Jag - 5 star

Our kids love the summer camp at Barnes Primary. All the staff are so great with the kids and they come back knackered!
Our son keeps asking to go back for more and more

16 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your children love our club at Barnes Primary School. We hope to welcome you back soon!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

JAG South Oxhey

My son loves going to Jag at South Oxhey. He enjoys the activities especially the swimming and he always asks to stay longer when I come to collect him. He is usually shy but feels comfortable with Cynthia and Ryan. My son is always asking to go more often.

Thank you the the wonderful staff for making his stay so enjoyable.

16 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear that your son loves our club at South Oxhey. We hope to welcome you back soon!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Great fun

My son is thoroughly enjoying his experience so far and is looking forward to going in daily.
A special shout-out to Mo in Barnes primary campus who was extremely helpful in booking our extra sessions

15 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for this great feedback! We're pleased to hear that your son is enjoying his experience at our Barnes club. We'll make sure to pass your comments onto the team.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Great clubs at Barnes JAG

Our son has been attending the Barnes JAG after school and holiday clubs regularly since starting primary school. Within a short time the staff made him feel very comfortable. He enjoys the many activities especially at the holiday clubs. I think the after school club is more relaxed which is fine given that they are tired from school. Booking is easy and a few really last min emergency requests have been accommodated when we’ve had work/personal emergencies.

15 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for this amazing feedback. We're pleased to hear that you and your son love our clubs at Barnes! We will pass on your feedback to the team.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

My kids love the club at south oxhey…

My kids love the club at south oxhey Cynthia and Riyan are great we will book again soon thank you both

12 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear your children love our club at South Oxhey and we look forward to welcoming you back again! We'll make sure to pass your comments onto the team.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Great Experience

Abraham and Sabrina are extremely excited to attend the summer camp at John Hampden School in Thame, Oxfordshire. The wonderful thing about the camp is that it brings out the best in every child. The staff is very friendly, kind, and protective. They strive to promote personal growth for children by offering fun, safe educational and recreational programs, outdoor experiences, and group activities. I highly recommend it to parents.

13 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for leaving this amazing feedback! We're pleased to hear that your children love our club and are excited to come each day! Thank you for your kind comments on our team and how they support children's development throughout our programmes.

We hope to welcome you back soon!

Kind Regards,
Junior Adventures Group UK

Rated 3 out of 5 stars

Only for small kids

Kids join short day pass on a day that only 4 kids were there(incl my 2 kids), my 6 yo quite like it, said it was fun and ppl are nice, my nearly 10 yo said it was boring, 3 hrs free time with not much engagement with instructors, and 3 hrs bouncing castle. Sounds boring, though for that price point, I think it’s ok for once....

7 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for your feedback. We're sorry to hear that your eldest found our club boring. We would like to investigate this further with our on-site team so we can improve the children's experience! I have requested some further information from you through Trustpilot so that we can locate your account, such as a recent booking reference or your Parent ID. Alternatively, please contact us at hello@junioradventuresgroup.co.uk, referencing this Trustpilot review so that we can investigate further.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

7 Starts 👏👏👏

My sons Nathan and Ethan absolutely loved the South Oxhey Camp. Thank you for making my son’s experience magical. The teachers Cynthia and Riyan were so attentive and a very special. Thank you to guys for being my son’s great friends . Wishing you all a great summer and thank you . It’s 7 starts 👏👏👏👏

9 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're pleased that your sons loved our holiday club and the team. We have passed your kind comments on to the team.

We hope to welcome you back soon!

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Wonderful camp suitable from 3 years old

After having a negative experience with Camp Beaumont, I was so happy to find out about JAG which has just opened up as Sevenoaks Prep this summer. What a difference .. the camp is perfect for my three year old and she has been so happy there. The staff are all extremely experienced and made my daughter feel comfortable from the outset. The camp facilities are perfect and my daughter keeps asking me when she can go back. Things I love about the camp compared to camp Beaumont -

The staff are super experienced and meet the needs of the youngest at camp
They offer a relaxed atmosphere and are supportive and attentive to the children’s individual needs
You can book the camp even one hour before the day starts which is great for any last minute plans
Pick up and drop off are really flexible
There’s lots of free play time and things to stimulate the younger children (no waiting around for activities to start at the beginning of the day)
One of the few camps suitable from three years old .. and extremely supportive and nurturing for this age
Extremely reasonably priced including the longer day option

I’m so happy we found this camp and have already recommended it to all of my friends

8 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're pleased to hear that both you and your daughter love our club! We will make sure to pass your kind comments onto the team at Sevenoaks Prep.

We hope to welcome you back again soon!

Kind regards,
Junior Adventures Group UK

Rated 4 out of 5 stars

Location South Oxhey

My daughter attended today the summer camp in South Oxhey Leisure centre and she loved it. There weren't many kids attending. The Manager took the kids to the park and they also had pool time.
My daughter said it was better then the one in Harrow Wealdstone Leisure Centre .

8 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for leaving this feedback! We're pleased to hear that your daughter loved her time at our South Oxhey Leisure Centre club! If there's anything we can do to make your and your daughter's experience a 5-star one, please let us know by reaching out to hello@junioradventuresgroup.co.uk!

If you have any feedback you'd like to share on our Harrow Leisure Centre club, please send it to the above email address. We always look to improve our services.

Kind Regards,
Junior Adventures Group UK

Rated 1 out of 5 stars

Worst experience of my life

Worst experience of my life

6 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, We're sorry to hear about your experience. We take all feedback seriously and are keen to understand what went wrong. Unfortunately, we haven't received any further information from you via Trustpilot to help us locate your account and address your concerns directly.

If you could please contact us at hello@junioradventuresgroup.co.uk, referencing this Trustpilot review, we'd be more than happy to investigate your complaint in detail and work towards a resolution.

Kind Regards,
Junior Adventures Group UK

Rated 4 out of 5 stars

Staff is good and friendly

Staff is good and friendly, however our swimming lesson was cancelled as teacher did not turn up. Very disappointed as my child loves swimming and that is the main activity and one of the reasons I take my daughter to 2h travel, also carrying the swimming pack all the way there. No refund or discount issued as it suppose to be as customer pay for the full package.
Few times had issues previously with swimming classes, same story, I also complained and ask to investigate about an issue a year ago, no feedback received from the club.

1 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for your feedback and your positive comments about our staff. We appreciate your feedback and are glad to hear that you find our team friendly and helpful.

In regard to your comments about swimming, we understand your frustration with the cancellation of the swimming session. Unfortunately, our swimming sessions depend on the leisure centre's availability and its staff, which can sometimes lead to cancellations beyond our control. We know how much your daughter looks forward to swimming, and we're sorry this impacted your experience.

We hope your daughter still managed to enjoy the rest of the activities offered that day. Our goal is to provide a fun and engaging environment for all children, and we continuously strive to improve our services.

Our customer care team will be in touch to discuss your feedback further and ensure we address any additional concerns you may have. Thank you for bringing this to our attention and for your understanding.

Kind regards,
Junior Adventures Group UK

Rated 5 out of 5 stars

Brogan loves jag

Brogan loves jag, gets very tired but sleeps like a log

5 August 2024
Unprompted review
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Reply from Junior Adventures Group UK

Hi, thank you for this feedback! We're pleased to hear that Brogan loves our clubs!

Kind regards,
Junior Adventures Group UK

Rated 3 out of 5 stars

We have previously used Kingswood

We have previously used Kingswood. Where they come home exhausted after using all sorts soft play and swimming for mixed ages. They came home saying they had been board. Not sure why swimming is not changed days each week at the very least as they only come Monday and Thursday so my son will swim each day and my daughter never.

1 August 2024
Unprompted review
Junior Adventures Group UK logo

Reply from Junior Adventures Group UK

Hi, thank you for your feedback. We're sorry to hear that your children didn’t enjoy their experience as much this time. We've passed your comments on to the Area Manager to review the activities with the team. Regarding the swimming, we sometimes have limited access based on the leisure centre's timetable, but your feedback is valuable for planning future holidays.

Kind regards,
Junior Adventures Group UK

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