Jumpman Gaming Reviews 

I'd give them a 0 won £150 and they wouldn't verify my PayPal account even though I spent nearly 2 weeks giving them all the ID they needed, there unprofessional gladly take your money and won't pay it back , seen loads of others be had the same way ,shut them down gives other good casinos companies a bad name, had to make a complaint begore they did finally pay out" they take 2.50 off for sending you your on money too 🤬🤬🤬

I signed up to a site called Freebet Casino which is run by Jumpman Gaming, and after trying to withdraw £400, I was confronted with the verification process and the penny dropped. I thought "Oh, here we go"...... You see, I had a bad experience with Amazon slots verification process (also a Jumpman casino) i.e everything I uploaded was rejected, so I just replayed all my winnings as I never thought I'd get any of it withdrawn. I checked out the reviews and was quite shocked at all the negatives, that I thought I would never get my money from Freebet either. I tried again after reading the instructions properly, and uploaded my passport, a credit card statement and a gas bill. This was Wednesday and I just received £397.50 in my bank account today 30.07.22. I was expecting the battle that so many others have had, but I can honestly say my experience has been positive. I'm sorry for everyone else who had such bad experiences, but I have to leave a positive review based soley on my experience. I've knocked one star off because I'm being petty about being charged £2.50 to withdraw my winnings. Had I known this, I would have withdrawn at a balance of £402.50 :-) All in all, I will use this particular site again.

Keep going with this disgusting company and dont Give up! It's taken me 2 months and a Threat of court action but they have finally paid out

I seem to be having the same problem as everybody else. I have fully verified my account. I deposited £300 and then withdrew my winnings if £350 thats where the problems started. They keep reversing my withdrawal to my casino balance. Have emailed customer service (aztec wins) and also jumpman going complaints. They keep telling me the bank has declined the withdrawal (the bank hasn't have spoken to them on 3 occasions. They are now saying that I have to register a new card, deposit money then I can get that card activated and can make withdrawal. This is not on and I'm not prepared to open a new bank account in order to get winnings. This has been going on 2 weeks so far. This is by far the most corrupt site ever. No customer services and automated emails. Now taking this to court and hope more will. Goong to start a reddit on this matter. avoid JUMPMAN GAMING at all costs

This garbage company doesn’t deserve not even one star ! I played at crystalslots.com wich is theirs as well like many of them and after a few attempts of verifications,i passed. When i wanted to withdraw,I couldn’t. The interesting thing is that on my account another card appeared wich is not mine and i never added. Because that card appeared,they asked me details about it and obviously I couldn’t provide because it’s not mine. After a lot of emails “Kerry” from customer support told me that on their system it’s showing that I deposited from the new card but what they forget is: my bank statements. Yesterday,”James” from customer support wrote me,apologied for “confusions” and asked me to prove my deposits. After i sent them the proofs,he didn’t reply anymore. I never saw something like this in my life and i will do everything it needs to take my winnings and to be honest,even more. We shall unite,and together to burry this company because they don’t deserve to be active and they need to pay for their actions and illegalities.

I'm sorry to see so many people have had a bad experience, however, mine has been ok. I won £600 3 days ago on Big Ben games and before I could withdraw I was asked to upload documents which is the norm these days with gambling sites, I uploaded utility bill, bank card and passport originally my utility bill was rejected and I received an email to ask if I could send it over, I did this and the money was in my bank today, I know alot of gambling sites do same day payouts or even next day but I've only had to wait 72 hours which isn't bad.

They make it almost impossible to withdraw my own money, verification takes ages and so far not enough have happened to verify my account, warning! avoid it

Don't even wanna give one star well I won a progressive jackpot on 4th of july £4125 and went to withdraw even though my account stated it was fully verified now they hit me with plenty more wanting loads off documents off me witch I supplied now it's 12th July and they have emailed me stating they have been voided and my account as been suspended after me sending them in everything they have asked for they ARE SCAMMERS they have stated on the email they will refund the card off £520 total of deposits that's been made.. not the fact I won a progressive jackpot and yet won't pay out states on terms and conditions they must be paid out in full!! Don't worry I'm taking this further for My winnings I won fair and square you a robbing C**TS DO NOT PLAY ANY OFF THESE SITES MINE WAS WON ON BINGZINO JUMPMAN GAMING THEY FRAUD HOW THEY HAVE GOT ANYWAY WITH IT SO LONG I DONT KNOW BUT IM NOT GIVING UP I'll go to the papers and make sure I'm heard so nobody plays on your sites again

I’d give it zero reviews if I could. They ask you to verify which you do, but after the 11th time of verifying I’d rather take the hundred pound loss and go to the gambling commission and log a complaint. They tell you to get in contact with customer service yet when you do they say a colleague has been in contact with you. This in fact is not a colleague as they state. This is an automated email message they send out. As nothing in the emails they send back to me is anything to do with the question I ask. They never ask to verify when they take the money but always will ask for verification when you wish to withdraw. Stay away people. Otherwise you’ll find yourself out of pocket for a site that charges £2:50 even for you to withdraw money. Other sites I have played in the past don’t do this. Also have a look in the gov website about this firm. They’ve been found in breach of a few things not up to parr.

Key failings:

breach of Licence Condition 12.1.1 Paragraphs 1, 2 and 3 - Prevention of money laundering and terrorist financing
breach of Paragraph 1 of Licence Condition 12.1.2 (Anti-money laundering measures for operators based in foreign jurisdictions)
failure to comply with Social Responsibility Code Provision 3.4.1 paragraph 1 and 2 - Customer interaction.

This information can be found on the gambling commission government site (sorry it won’t let me share the link).

Was worried about all the other reviews but that really isn’t the case, very fast response. Easy to with draw once verified.. getting verified wasn’t too bad… lots off good games aswel

This whole site is massive CON. I have £500 in winnings and they will not verify my account. I have provided everything they have asked for in all formats and all they reply with! Is that they can’t verify them but refuse to tell me why. I’ve asked over ten times why they’re being refused and I get the same message over and over just asking for them again. I’ve currently escalated my complaint to with Resolver and even on a monitored platform. There response is the same. I’m planning to get this site shut down.

I'm in the middle of trying to get my money from these people. It's been almost 2 weeks and all they have done is ask for and more proof which I have provided everytime right down to selfie with passport. Now there just ignoring me it's only for 107£ imagine if I won a million.

After taking 6 photos of my buss pass ....to blurry..glare..not in frame ect says document not recognized so took 9 photos of my driving license has been processing for the last 20 mins... my phone goes into standby and have to log in again......Just given up after 45inms of pending...What a joke..

I also have a withdrawal pending but they won’t release it as they can’t verify 17 different bank statements sent inn pdf and every other format they require.. i am currently in the process of finding out who their employees are via my friends in Guernsey.. once i find out all of them i will be contacting Guernsey police then the small claims court.

Sick of these leeches and the ceo that flaunts himself on linkedin

LISTEN to what innocent people are saying!!!! I don’t think I need to say anymore you are a bunch of CON ARTISTS !! Take money easily but a problem getting it back. No one to contact, I hope you get shut down it’s my mission in life to do just that. Contacted Rip of Britain now going through the gambling commission as you shouldn’t exist! Con merchants. Innocent vulnerable people playing most of the time and you take advantage.

Other reviews have told me that you are taking advantage by being wined and dined by your employer why the reality is people can’t afford a roof over their heads. Yes one would say don’t gamble but sometimes it takes the stress out of life, but the next thing you know is that you have won this huge amount which you can’t claim because of ID.

Please don’t to this to people as it’s not fair and not right !!!!

Utter con merchants. Play at their casino and then, when you want to withdraw your winnings, they make it ridiculously impossible to do so. They don't even let you withdraw a specific amount, and when you select the 50/100/200/etc amount, they ask for, AND THIS IS THE RIDICULOUS BIT, more than EIGHT pieces of PROOF of ID - from utility bills, to DRIVING LICENCE/PASSPORT and then they ask for COPIES of SCREENSHOTS OF cards used on PAYPAL - and they won't ACCEPT ANY SHOTS YOU SEND THEM REPEATEDLY - UNLESS YOU SEND THEM EXACTLY WHAT THEY NEED WHICH THEY NEVER ASK FOR! ANY JUMPMAN SITE IS A CON.
AMAZONSLOTS and OTHERS ARE JUST A SCAM!

I'VE ALREADY PROVIDED MY INFORMATION TO JUMPMAN BUT I NOW HAVE TO PROVIDE IT ALL OVER AGAIN FOR AMAZONSLOTS - WHICH IS RUN BY THE SAME COMPANY!! IF THEY DON'T GIVE ME MY WITHDRRAWAL (£50) OR REFUND ME £60 FOR MY DEPOSITS, I WILL TAKE THEM TO COURT!

OH, AND AS SOON AS I COMPLAINED, THEY CLOSED MY ACCOUNT!
I WILL PURSUE THIS TO THE COURTS. YOU'LL PAY MORE IN FEES AND COSTS THAN THE £50 you SHOULD HAVE ALLOWED ME TO WITHDRAW.

The below reviews are accurate. I was verified and then as soon as I won and wanted to withdraw they say I need to be reverified. So the money stays in my available balance and I can't withdraw. They want you to play it all and not pay you. And I emailed with proof I was already verified and asked for an explanation and I resolution and was ignored!! Logged a complaint

Just been back on Elf slots for the first time in ages Played £30 and won £170 which i withdrew asked me yet again for proof of address so sent a bank statement then gets an email saying they have blocked my account. They are trying to justify it by saying i have a gambling problem lol. The problem is i don't spend all my winnings i take them out and they don't want to pay you what you have won fair and square. I will be getting in touch with the relevant authorities to get what I am owed and glad they have blocked me from there sites as they are a bunch of con artists who need shutting down avoid at all costs people.

Terrible gaming site (winwindsor.com owned by jump man gaming).

They happily accept deposits without requesting ID/verification check. As soon as you want to withdraw, they suddenly 'need' to re-verify you, and they ask for all sorts of documents/ID/payment card proof etc.
This is against the regulations (they are meant to verify you at the earliest opportunity, and it should not impede the withdrawal process).
Based on reading the many review on trust pilot for jumpman gaming, I decided to log a complaint through Resolver straight away. Doing this, I was able to get withdrawal reasonably quickly. However, I had to do it in two withdrawals (another violation of the regulations), which cost me twice the withdrawal fee (2X£2.50), why they even charge a fee is beyond me.

DO NOT EVER SIGN UP TO CASINOS OWNED BY JUMPMAN GAMING. They are clearly using tactics to try to delay your withdrawal in the hope that you gamble it all away.

Gambling commission clearly isn't interested in penalising companies like this since based on all the reviews, this has been going on for a long time and they are still operating like a scam.