Julian Wadden Reviews 

710
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive during property purchases and rental management. People note that communication is clear, friendly, and regular, which makes the entire property journey remarkably smooth and stress-free. Some reviewers were not happy with the communication, mentioning unreturned phone calls, long waiting times, and difficulties reaching the office staff. A few other people also felt that some team members showed an unhelpful attitude when managing property issues, leading to disappointing sales experiences. Others expressed frustration when sales fell through unexpectedly and processes took much longer than initially anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Service

Reviewers highlight positive aspects of service, praising staff for being helpful, efficient, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently helpful,... See more

Response time

Customers consistently report satisfaction regarding response times, highlighting speedy replies and quick... See more

Customer communications

Consumers find contact experiences to be mixed. Some people report great communication, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied

Rated 5 out of 5 stars

When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more

Company replied

Rated 5 out of 5 stars

My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

710 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(710)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flat purchase

Nicola (the agent who handled our purchase of a flat) was professional, supportive and helpful throughout what proved to be a long-drawn out process, facilitating communication and clarity between the seller and ourselves, and providing appropriate prompts when the process needed to be nudged along.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Good Property Manager, average agency.

The rating is given for my property manager Jade who is always very helpful and tries to do her best for landlord and tennant.
On the whole as a letting agent I would give JW a 3 probably as I have not always had such a good experience with other members of the team. In particular the contracts department need to improve the range and number of tradesmen on their books. The quotes provided for relatively basic work or repairs are invariably ludicrously high and so I end arranging tradesman myself which defeats the purpose of having a fully managed letting package.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Jade has been really helpful

Jade has been really helpful, we have had a few teething issues with our property but she has replied promptly and been very efficient. Thank you

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Review

The staff at the Heaton moor office are especially helpful and extremely friendly, I have had the pleasure of working with Jade, Sophie and Ria, whenever I need help or advice they are always available to assist, keep up the good work!!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

JW Managed Service

Jade great as always....speedy responses and quick actions! Cant ask for more than that.

6 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stephen,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great support from Nicola.

Great support from Nicola.

5 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mia,

Thank you for your kind words! Nicola will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Abby and Ella from Stockport offices…

Abby and Ella from Stockport offices were magnificent. They helped me to secure my flat quickly. Was a very smooth transition.

31 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear JR,

Thank you for sharing your experience with us. We are thrilled to hear that Abby and Ella provided attentive and supportive service to you. We appreciate your recommendation and wish you all the best in your new home!

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We have happily moved in

We have happily moved in. The process was smooth and Abby kept us updated as much as possible.

Thank you

31 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Shannon,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Abby.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Bobak our agent from JW was excellent…

Bobak our agent from JW was excellent throughout our house purchase. As first-time buyers, we really appreciated his responsiveness, professionalism and willingness to keep us informed at every stage.

Our purchase involved a number of complexities and delays outside anyone's control, but Bobak remained proactive, approachable and supportive throughout. He was always quick to respond, chased matters when required, and helped keep everything moving.

We completed successfully and collected the keys last week. Thank you again for all your help. Highly recommended.

3 August 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Angel,
 
Thank you for taking the time to leave Julian Wadden a five star review, highlighting your experience with Bobak. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

The relationship manager Collette is a…

The relationship manager Collette is a great support .. She resolves all matters and in a timely way and gives a balanced fair approach when managing the relationship between my self as a landlord and the tenant on various matters that arise ..

8 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mohamed,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Collette.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade my superstar provides excellent customer service

Jade had been excellent as we worked towards renovations after leakage at my property she has been there every step of the way offering me options and tailoring services to my needs. She’s been there the whole time excellent lady friendly with amazing customer service skills

20 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Fams,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

As a block investor we have multiple…

As a block investor we have multiple issues which can be complicated and drawn out ,Julian Wadden are committed, pragmatic, helpfull and give excellent investor support - particularly worth a mention in the front line our account manager Mia Aspinall who has the patience of a Saint and a wise head on young shoulders
Thank you Mia.

23 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Simon,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Mia at Julian Wadden, thank you for taking the time to leave a review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Julian Wadden Property Management 🙂

Only recently had to contact Julian Wadden (Jade). The fault with my shower was dealt with efficiently. Received excellent service. Thankyou

23 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Bernadette,
 
Thank you for taking the time to leave Julian Wadden a 5 star review, noting Jade's excellent service.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
 
Customer Care Team

Rated 5 out of 5 stars

Julian Wadden manage my property and I…

Julian Wadden manage my property and I find them to be very efficient and professional. Ria who is my contact is very helpful and always replies to my queries in a very timely manner. She is knowledgeable and has dealt with any issues to my satisfaction. The rent is collected and paid to me on time each month.

22 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear David,

Thank you for your review of Julian Wadden. Ria will be delighted that you took the time to acknowledge her great service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great Fully Managed Letting Agent

I use Jullian Wadden for all my properties. I am free to go about my everyday life not worrying about getting rent in and ensuring that I am legally compliant as it’s all taken care of. Ria Webster is my property manager and she is fantastic. Always responds to any questions and deals with any issues that may arise.

22 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Denise,
 
Thank you for your review of Julian Wadden.
 
Ria will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Property Manager

My property co-ordinator has changed very recently.
It is now managed by Ria Webster who has taken the trouble to introduce herself and has, in the few short weeks, dealt with things efficiently and professionally.

22 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Maria,

Thank you for your review of Julian Wadden. Ria will be delighted that you took the time to acknowledge her fantastic service.

Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 4 out of 5 stars

Mia.

Dealt with Mia who is my 3rd contact within 6 months in this company, hope she hangs around longer than the other 2, excellent communication from her, very professional and follows through on everything she says she'll do.

9 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Gaz B,
 
Thank you for taking the time to leave Julian Wadden a review. We really appreciate your kind words, noting Mia's great service!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Excellent comms again from Collette

Excellent comms again from Collette - thankyou!

21 July 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Alison,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Collette.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

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